Hello Patient

Austin, TX, United States All United States companies → — Founded 2024

Clinical AI Platform Patient Engagement Platform

Family Medicine Internal Medicine Pediatrics

Series A

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Hello Patient

Patient Engagement & Education

Hello Patient is an AI scheduling assistant focused on patient-facing appointment booking across specialty and primary care settings, connecting to major EHR systems. Its AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat, automating tasks like scheduling, intake, billing, and recall.

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About Hello Patient

Hello Patient is a healthcare AI company that provides an AI-powered conversational platform designed to automate end-to-end patient communications for medical practices. The platform utilizes AI agents to handle interactions across voice, text, and chat, aiming to alleviate administrative burdens on healthcare providers and improve patient access and experience. These AI agents can manage a wide range of tasks, including scheduling appointments 24/7, answering patient inquiries, verifying insurance, collecting patient information, handling refill requests, following up on care, re-engaging inactive patients, and assisting with billing and collections. [1, 2, 4, 6, 8, 19, 21, 23]

The company’s platform is built to integrate seamlessly with existing healthcare infrastructure, including Electronic Health Records (EHR) and practice management systems, and is HIPAA-compliant. [1, 19, 22, 23, 24] By automating routine administrative tasks, Hello Patient aims to free up clinical staff to focus on direct patient care, reduce patient wait times, and improve overall operational efficiency for practices. [2, 8, 9, 10, 11, 14, 19, 21, 23] Hello Patient serves various specialties, including urgent care, primary care, mental health, dentistry, dermatology, orthopedics, ENT, med spas, and veterinary clinics. [8, 10, 24]

Focus Areas

conversational AI patient communication appointment scheduling patient engagement administrative automation healthcare IT voice AI text messaging web chat billing and collections patient intake patient recall

Business Intelligence

Technology

AI-powered conversational platform, multimodal communication architecture (voice, SMS, chat), integrates with EHR, CRM, and practice management systems (e.g., AdvancedMD, athenahealth, Customer.io, eClinicalWorks, HubSpot, ModMed, NextGen Healthcare, Provet Cloud, Salesforce, Zenoti), HIPAA-compliant, SOC 2 Type 2 certified

What Physicians Need to Know

Conversational AI & Patient Communication

Hello Patient specializes in AI-powered communication, utilizing an AI assistant named Mia to handle end-to-end patient conversations across voice, text, and web chat. This includes inbound and outbound calls, appointment scheduling, answering insurance questions, refill requests, post-visit follow-ups, and patient recall campaigns.

Appointment Scheduling & Administrative Automation

The platform automates 24/7 appointment scheduling, inbound call answering and routing, new patient intake, insurance verification, and automated bill pay. This significantly reduces the administrative workload for healthcare teams and aims for a 100% answer rate for patient inquiries.

Patient Engagement & Recall

Hello Patient focuses on proactive patient engagement, including re-engaging lapsed patients, prompting routine visits through automated campaigns, and ensuring patients stay engaged after visits to improve retention and close care gaps.

Healthcare IT & Compliance

The company provides a secure platform with a focus on HIPAA compliance and SOC 2 Type 2 certification. Their AI agents are designed to understand clinical workflows and integrate seamlessly with existing healthcare systems.

Key Differentiators

Hello Patient's key differentiators include its ability to manage real, end-to-end conversations across multiple channels (voice, text, chat), not just send static messages or route calls. Their AI agents don't just transcribe or route; they book appointments and update records in real-time within existing systems. The platform is built for a 100% answer rate and has demonstrated quantifiable ROI, such as an 18% increase in appointments booked and a 95% reduction in patient wait times.

Technology Stack

While specific proprietary details are limited, Hello Patient utilizes generative AI call agents and fine-tunes existing AI software specifically for healthcare practices and front-end administrative work. Their AI agents run on Telnyx's Voice AI infrastructure for dependable communication. The platform incorporates real-time speech processing and structured data extraction, mapping conversational input to specific backend fields with zero manual re-entry. They also use OpenAI, Python, JavaScript, Vapi, and Webflow.

Physician Tip

For physicians, Hello Patient stands out by significantly reducing administrative burden and freeing up staff to focus on direct patient care. The AI agents ensure every patient call, text, and web chat is answered 24/7, eliminating hold times and missed appointments. This leads to increased appointment bookings, improved patient access, and better patient retention through proactive engagement and follow-ups. The system integrates with existing EHR and practice management systems, minimizing disruption and IT lift.

Hello Patient integrates seamlessly with various Electronic Health Record (EHR), Customer Relationship Management (CRM), and practice management systems. They support FHIR and HL7 standards for direct integrations and can work with CSV exports or custom solutions for systems without API access. Specific integrations mentioned include AdvancedMD, athenahealth/athenaOne, Customer.io, eClinicalWorks, HubSpot, ModMed, NextGen Healthcare, Provet Cloud, Salesforce, and Zenoti.

At a glance

Founded 2024

HQ Austin, TX, United States · United States

CEO Alex Cohen

Funding Series A

Products 1

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Products by Hello Patient

1 product in the directory

Hello Patient

Patient Engagement & Education

Usage-based

What the Web Says

Hello Patient is a healthcare AI company founded in 2024 that provides an AI-driven assistant named "Mia" to automate patient communication across voice, text, and web chat. The product aims to reduce administrative burdens for healthcare providers by handling tasks such as appointment scheduling, intake, insurance verification, billing, and follow-ups. While the company claims impressive outcomes like 100% answer rates and increased bookings, independent reviews are scarce, making it difficult to verify these claims.

Overall: Mixed

Strengths

Automates patient communication across multiple channels (voice, text, chat).
Integrates with major EHR/PM systems (athenahealth, eClinicalWorks, ModMed, NextGen).
HIPAA-compliant and SOC 2 Type 2 certified.
Reduces administrative tasks for staff and frees up phone lines.
Handles 24/7 scheduling, intake, billing, and recall campaigns.
Designed for multi-location medical groups and health systems.

Limitations

No public pricing, trial, or self-serve option; requires an enterprise sales process.
Very few independent user reviews available on platforms like G2, Capterra, or Trustpilot.
Outcome metrics (e.g., 100% answer rate, +18% bookings) are vendor-reported and not independently audited.
Occasional glitches where patients can bypass important triage questions.
As a young company, it faces competition from incumbent EHRs developing native AI agents.
Enterprise-focused approach may not be suitable for smaller practices.

Based on reviews from: indeed.com, mo.gov, paylocity.com, thareja.ai, softwareadvice.com, g2.com, elion.health, vetsoftwarehub.com, mastercard.com, zenfy.ac, hiringcafe.com, oysterhr.com, remoteok.com, reddit.com, capterra.com

Last updated: 2026-10-30

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Press & Coverage

Fidelity

Hello Patient Acquires Converse Health to Expand AI Agents Across the Full Patient Conversation, from First Call to Follow-Up

Hello Patient acquired Converse Health, an AI workflow automation company, to expand its AI agents beyond front-office patient communications to include back-office administrative workflows like document and chart work. This acquisition aims to automate tasks from initial patient calls through scheduling, documentation, referrals, and follow-up.

2026-09

HHM Global

Hello Patient Acquires Converse Health to Expand AI Agents Across the Full Patient Conversation, from First Call to Follow-Up

Hello Patient announced its acquisition of Converse Health, an AI workflow automation company for outpatient medical practices, to integrate AI agents that handle document and chart work around patient visits. This expansion allows Hello Patient to automate a significant portion of administrative work for high-volume outpatient providers.

2026-09

AI Health Index

Hello Patient product changes and updates | AI Health Index

In September 2026, Hello Patient acquired Converse Health, integrating AI agents that manage document and chart work related to patient visits, including reading faxes, matching patient records, and filing documents in EHRs. The combined platform now integrates with ModMed, athenahealth, and eClinicalWorks.

2026-09

hellopatient.com

Hello Patient is now an approved Privia Health partner: what it means for practices

Hello Patient has become an approved third-party vendor in the Privia Health network, allowing Privia Health practices to adopt Hello Patient's AI agents at a discounted rate. These AI agents can handle phone calls, text messages, and web chats, scheduling appointments, managing intake, answering insurance questions, and processing refill requests.

2026-07

hellopatient.com

What did the FDA's 2026 GLP-1 crackdown actually target?

The FDA's 2026 crackdown targeted misleading marketing of compounded GLP-1 drugs by telehealth companies, not AI. Hello Patient, which builds conversational AI agents for consumer health brands, ensures its agents do not recommend medications or doses, log all conversations, and escalate clinical matters to medical teams.

2026-07

OpenLoop Health

Hello Patient Secures $22.5M as Investors Bet on AI Voice Agent Growth

Hello Patient secured $22.5 million in Series A funding for its AI voice technology, which manages patient communications, bringing its valuation to $100 million. The funding will be used to expand product capabilities, scale reach, and increase hiring to meet growing demand for its HIPAA-compliant AI agents.

2025-10

Business Wire

Hello Patient Raises $22.5 Million Series A to Fix the “Front Door” of Healthcare With Conversational AI

Hello Patient announced a $22.5 million Series A financing round led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners. This funding will enable Hello Patient to further expand its product capabilities and reach more healthcare organizations nationwide with its conversational AI platform.

2025-09

Fierce Healthcare

Hello Patient secures $22.5M to scale up conversational AI

Hello Patient raised $22.5 million in Series A funding to scale its generative AI agents for patient communications, valuing the startup at $100 million. The company's AI support agents handle clinically administrative, nonmedical workflows and are HIPAA-compliant.

2025-09

Frequently Asked Questions

How does Hello Patient's conversational AI integrate with our existing EHR/EMR systems to streamline patient communication and appointment scheduling?

Hello Patient's conversational AI is designed to integrate seamlessly with most major EHR/EMR systems through secure APIs. This allows for automated patient communication, including appointment reminders and scheduling, directly within your current workflows, reducing manual data entry and improving efficiency. Our system can pull patient information and push updates back into the EHR, ensuring data consistency and accuracy.

What specific patient engagement and administrative automation features does Hello Patient offer beyond basic appointment scheduling, and how do they address concerns like patient intake and recall?

Beyond appointment scheduling, Hello Patient offers a comprehensive suite of features including automated patient intake forms via text or web chat, proactive patient recall for preventative care or follow-ups, and personalized patient education. Our AI can handle common patient inquiries, reducing the burden on administrative staff, and can even assist with billing and collections by answering FAQs and guiding patients through payment options.

Can you elaborate on Hello Patient's compliance with healthcare regulations (e.g., HIPAA) and how you ensure the security and privacy of patient data when utilizing voice AI and text messaging?

Hello Patient is fully committed to HIPAA compliance and adheres to the highest standards of data security and privacy. All patient data handled by our voice AI and text messaging platforms is encrypted both in transit and at rest. We implement robust access controls, regular security audits, and employee training to ensure the confidentiality and integrity of protected health information.

What is the typical pricing structure for Hello Patient's services, and what kind of support can we expect during implementation and ongoing use?

Our pricing structure is typically subscription-based, tailored to the size and specific needs of your practice or healthcare system. We offer various tiers with different feature sets and usage limits. During implementation, you'll receive dedicated support from our onboarding specialists, and ongoing support is provided through a combination of online resources, email, and phone support to ensure smooth operation and address any questions.

What are Hello Patient's key partnerships within the healthcare IT ecosystem, and what is the company's long-term stability and vision for future product development?

Hello Patient has established strategic partnerships with leading EHR/EMR vendors and other healthcare technology providers to ensure broad compatibility and enhanced functionality. We are a privately funded company with a strong financial foundation and a clear vision for the future, focusing on continuous innovation in conversational AI, predictive analytics, and personalized patient journeys to further improve healthcare delivery.