Hello Patient

by Hello Patient  · Based in United States → — AI Agents for Patient Conversations
Family Medicine Internal Medicine Pediatrics
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Usage-based

Overview

Hello Patient is an AI-powered healthcare communication platform that provides AI agents to handle patient conversations across voice, text, and web chat. The platform aims to automate end-to-end patient communications, including scheduling, intake, billing, and recall, to reduce administrative burdens for healthcare providers and improve patient access. [1, 5, 8, 12, 14, 17, 23, 27] The company’s AI assistant, Mia, is trained and tailored to take over SMS and call workflows, offering a secure platform for healthcare providers to manage patient communication with a focus on HIPAA compliance. [3, 5] Hello Patient integrates with major EHR and CRM systems, allowing for seamless operation within existing healthcare infrastructure. [8, 11, 14, 16, 27] The platform is designed to handle high-volume healthcare interactions, ensuring 100% answer rates for calls, texts, and chats, and aims to increase appointments booked, improve patient satisfaction, and reduce patient wait times. [8]

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI-powered conversational agents (Mia)
  • 24/7 appointment scheduling
  • Insurance verification and patient info collection
  • Automated bill pay and RCM assistance
  • No-show recapture and care gap closure
  • Targeted recall campaigns
  • Omnichannel communication (voice, text, chat)
  • Seamless EHR/CRM integration
  • HIPAA and SOC 2 Type 2 compliant infrastructure
  • Customizable AI voices

Use Cases

  • Streamlining front office operations
  • Automating back office busywork
  • Growing practice with smart outreach
  • Improving patient access and experience
  • Reducing administrative burden and staff burnout
  • Handling high-volume patient communications

What Physicians Need to Know

Appointment Scheduling AI
Hello Patient's AI agents provide 24/7/365 appointment scheduling, allowing patients to book, reschedule, and cancel appointments via phone, text, and web chat in real-time. The AI reads open slots in the existing schedule and books appointments directly, eliminating voicemails and callback backlogs.
Multi-Language Patient Support
Hello Patient offers bilingual support in English and Spanish across all its plans, with automatic language detection. The AI seamlessly switches to the patient's preferred language (e.g., Spanish) and conducts the entire interaction in that language, including scheduling, intake, insurance collection, and follow-up reminders. Custom language options are also available.
Chronic Disease Management
While Hello Patient primarily focuses on administrative tasks, its AI agents can assist with chronic disease management by handling recall campaigns for overdue annual wellness visits, follow-ups, and screenings. This helps close care gaps and brings patients back for necessary appointments.
Medication Adherence Features
Hello Patient's AI agents can manage medication refill requests. They verify the patient, capture medication details and pharmacy information, and then route the complete request to the prescribing provider. The AI does not make clinical decisions or handle the prescription itself, but streamlines the administrative burden of refill requests.
Patient Education Content
Hello Patient's AI can facilitate patient education by handling post-visit follow-ups and support, which can include proactive outreach that tracks recovery and addresses ongoing concerns.
Accessibility Compliance
Hello Patient is HIPAA-compliant and SOC 2 Type 2 certified. It signs a Business Associate Agreement (BAA) with every client, ensuring patient data protection. The platform uses enterprise-grade security with encryption during transmission and storage, role-based access controls, and complete audit trails. Patient data is not used to train AI models and remains within Hello Patient's environment, used only to serve the owning practice.
Physician Tip

Leverage Hello Patient's AI to offload administrative burdens like appointment scheduling, refill requests, and routine patient inquiries, freeing up your staff to focus on direct patient care. Utilize the 24/7/365 availability to capture appointments and patient interactions outside of regular office hours, improving patient access and reducing missed opportunities. For multi-location practices, the AI can be configured with separate booking rules, hours, and accepted insurance plans for each clinic. The bilingual support can significantly enhance communication with Spanish-speaking patients, ensuring they receive information and can schedule appointments in their preferred language. Remember that while the AI handles administrative tasks, clinical questions are escalated to your team with full context, maintaining physician oversight. The system's ability to conduct outbound recall campaigns for annual wellness visits and chronic care follow-ups can also help improve patient adherence and close care gaps.

Hello Patient seamlessly integrates with existing Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems. It supports direct integrations using FHIR and HL7 standards and can work with systems without API access through CSV exports or custom solutions. Specific integrations mentioned include athenahealth (athenaOne), eClinicalWorks, ModMed, AdvancedMD, NextGen, Zenoti, Pulse, Ottehr, Veradigm, Braze, Customer.io, HubSpot, and Salesforce. The AI agents read patient records and calendar data from these systems and can create new appointments, reschedules, cancellations, new patient accounts, and appointment notes directly within the EHR.

Details

Category Patient Engagement & Education
Pricing Usage-based
  • Performance-based: pay per completed task, month to month, with no base fee; Enterprise: committed monthly volume, discounted rates, and dedicated implementation and support
  • [20] Workflows and tasks (bookings, intakes, post-op sequences, consultation leads) from $1.50; Standard work (reminders, smart routing, engaged interactions) from $0.50; Recovered Revenue (pre-cancellation intercepts, no-shows recovered, patient reactivations) billed at 6% of the amount collected, with a $20 minimum and a $250 cap per recovery
  • [20] Misdials, voicemails, and hangups under 30 seconds are not billed
  • [20]
DeploymentCloud-saas
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status Unknown AI-estimated

Hello Patient's AI agents are used for clinically administrative, nonmedical workflows and do not provide medical advice. [9, 10, 12]
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Pediatrics

What the Web Says

HelloPatient is generally viewed as a user-friendly platform that enhances patient engagement and streamlines communication between patients and healthcare providers. It is appreciated for its modern interface and features that simplify administrative tasks, though some users have noted areas for improvement regarding integration and advanced customization.

Overall: Positive

Strengths

  • Improved patient engagement and communication
  • User-friendly and intuitive interface
  • Streamlined scheduling and appointment management
  • Positive impact on administrative efficiency
  • Modern design and mobile accessibility
  • Effective for patient education and information sharing

Limitations

  • Occasional reports of integration challenges with existing EHR systems
  • Some users desire more advanced customization options
  • Learning curve for some staff members
  • Limited advanced features compared to some enterprise solutions
  • Customer support response times can vary
  • Pricing structure may be a concern for smaller practices

Based on reviews from: G2, Capterra, Reddit (various healthcare IT discussions), Healthcare IT News (articles/reviews), Physician forums and blogs

Last updated: 2026-07-28

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Press & Coverage

MedCity News
Hello Patient Secures $22.5M for Conversational AI Solution
Hello Patient, a conversational AI company, raised $22.5 million in Series A funding to expand its product and scale to more healthcare organizations. The company offers autonomous voice and SMS agents to handle patient communications, scheduling, and triage.
2025-09
Business Wire
Hello Patient Raises $22.5 Million Series A to Fix the u201cFront Dooru201d of Healthcare With Conversational AI
Hello Patient announced a $22.5 million Series A financing round led by Scale Venture Partners, with participation from other investors. The funding will be used to expand product capabilities and reach more healthcare organizations with its AI-powered patient communication platform.
2025-09
Cartesia
Hello Patient chooses Cartesia to transform healthcare communication
Hello Patient emerged from stealth with $6.3 million in seed funding and partnered with Cartesia to leverage their multimodal AI models for personalized patient calls. The collaboration aims to transform healthcare communication by automating patient interactions while maintaining a personal touch.
2024-11
Telnyx
Hello Patient brings AI-powered calling to healthcare with Telnyx
Hello Patient utilizes Telnyx Voice AI to power its AI agents, automating patient calls, scheduling, and care workflows, and has handled over 5 million patient conversations in under two years. The partnership aims to improve patient access and efficiency in healthcare by reducing unanswered calls and increasing appointment bookings.
2026-06
PR Newswire
Piedmont Urgent Care Retires Billing Voicemail With an AI Agent Built by Hello Patient
Piedmont Urgent Care, a large urgent care network, deployed an AI billing agent from Hello Patient, enabling 24/7 patient billing call answering with zero hold time. The system handles over 20,000 calls monthly, resolving nearly half without human intervention and saving significant staff hours.
2026-07
Hello Patient Blog
AI Agents for Privia Health Practices - Hello Patient
Hello Patient is now an approved Privia Health partner, allowing Privia Health practices to adopt Hello Patient's AI agents at a network-discounted rate. These AI agents integrate with athenaOne to handle calls, texts, and web chats, improving appointment booking and patient engagement.
2026-07
RCSEng (The Royal College of Surgeons of England)
How large language models can shape your clinical practice and make you a more efficient clinician
This article mentions Hello Patient's 'Mia' as a real-world example of AI supporting administrative workflows in the US healthcare system. It highlights how such tools can help manage the increasing mismatch between healthcare capacity and demand through improved accessibility.
2025-04
Geisinger
Transforming Healthcare: Technology at Your Service
Geisinger highlights its 'Hello Patient' feature, which allows patients to use the MyChart app or 2-way texting to notify the clinic of their arrival. This technology aims to create a more efficient patient experience by streamlining the check-in process.
2025-06

Videos

Product demos, reviews, and walkthroughs for Hello Patient.

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Frequently Asked Questions

Hello Patient utilizes an AI-driven assistant named Mia that automates patient communication through timely calls, texts, and chat, aiming to reduce administrative burdens and enhance patient interaction. This includes 24/7 appointment scheduling, automated follow-up conversations, and proactive outreach for routine visits, which can lead to improved patient retention and closing care gaps.
Hello Patient's AI agents handle a high volume of patient conversations, with some practices reporting 100% answer rates across calls, texts, and chat. One organization saw an 88% increase in eCheck-in usage after implementing Hello Patient, and practices using the agents often book around 20% more appointments.
Hello Patient uses a usage-based pricing model, with no base fee. Costs are billed per completed task and result, with different rates for workflows like bookings and intakes, standard work like reminders, and recovered revenue from reactivations. Specific pricing for practices, especially those within networks like Privia Health, can be discounted and is often sized based on factors like the number of locations.
While Hello Patient integrates with various EHR, CRM, and practice management systems like ModMed, athenahealth, and eClinicalWorks, it currently lacks direct Epic integration. The AI agents are designed for clinically administrative, non-medical workflows and do not provide medical advice, escalating clinical questions to staff.
Several alternatives exist, each with different strengths. For instance, Assort Health is a direct competitor focusing on specialty-specific AI and broader EHR integration, including Epic support. Other options include Flexbone for operations intelligence, Hyro AI for enterprise health systems on Epic, and Emitrr for budget-conscious smaller practices.

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Suggest an Edit → | Last Verified: 2026-07-26 | First Added: 2026-07-26

Investors who backed Hello Patient

Funded through the company that built this tool.

Scale Venture Partners
VC T3
Foster City, United States
$5M-$25M
Scale Venture Partners is a Foster City-based growth-stage software firm investing primarily in B2B SaaS, with a long track record of leading…
AI/ML in Healthcare Care Delivery / Tech-Enabled Services
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