Brilo AI

San Francisco, California, United States All United States companies →

Clinical AI Platform Patient Engagement Platform Practice Management Suite

Family Medicine Internal Medicine Pediatrics

Medical Phone & Communication

Bootstrapped

Website Claim this company

Products

Brilo AI

Medical Phone & Communication

Brilo AI provides human-like AI phone call agents for customer support, automating inbound and outbound calls to boost satisfaction and cut costs.

Freemium

See all 1 product →

About Brilo AI

Brilo AI is a healthcare AI company that specializes in developing voice AI agents to automate and streamline communication within medical practices and across various industries. The platform offers human-like conversational capabilities, leveraging advanced Natural Language Processing (NLP) and real-time speech recognition. For physicians and healthcare teams, Brilo AI’s voice agents are designed to manage a wide range of administrative tasks, including appointment scheduling, sending reminders, handling cancellations, answering frequently asked questions (FAQs) about billing and insurance, and providing after-hours patient support.

The core benefit for healthcare providers is the reduction of staff workload, improved patient satisfaction, and decreased no-show rates. Brilo AI’s system can integrate with existing calendars and Electronic Medical Records (EMRs) to ensure accurate availability and seamless data flow. The platform is designed for quick deployment, with clinics able to go live in under ten minutes without requiring extensive technical expertise or developer involvement. This automation aims to free up administrative staff to focus on more complex tasks and direct patient care, while ensuring 24/7 patient support and consistent service quality.

Focus Areas

AI phone agents customer support automation sales automation conversational AI natural language processing real-time speech recognition call center automation appointment scheduling patient communication

Business Intelligence

Technology

Cloud-native, AI operating system (powered by advanced NLU models including GPT-4o), integrates with over 6,000 applications via Zapier & Webhook

What Physicians Need to Know

AI Phone Agents & Conversational AI

Brilo AI specializes in human-like AI phone and voice agents that automate customer support, sales, and various business conversations 24/7. They leverage Natural Language Processing (NLP) and Machine Learning (ML) to understand context, intent, and sentiment, providing natural and adaptive interactions. Their agents can handle inbound and outbound calls, qualify leads, deliver updates, and manage follow-ups. Brilo AI's conversational AI is designed to reduce human workload by autonomously handling a significant percentage of customer queries and improving first-call resolution rates.

Customer Support & Sales Automation

Brilo AI offers solutions for automating customer support and sales processes, including instant call logging, CRM record updates, lead qualification, and case lookups. Their AI agents can manage high call volumes, provide consistent responses, and automate tasks like order tracking, returns, and product inquiries for e-commerce and retail. They also facilitate automated follow-ups, voicemail handling, and call routing.

Natural Language Processing (NLP) & Real-time Speech Recognition

The core of Brilo AI's technology lies in advanced NLP and real-time speech recognition, enabling their AI agents to understand spoken language, accents, and dialects. This allows for human-like conversations, sentiment analysis, and the ability to adapt responses based on tone and emotion.

Call Center Automation

Brilo AI provides AI call center solutions for sales and support, with agents that can answer, qualify, resolve, and route calls around the clock. They offer features like live call transcripts, sentiment analysis, and detailed post-call analysis for monitoring and improving service quality. The platform is designed to reduce operational costs and improve efficiency by automating routine tasks.

Appointment Scheduling & Patient Communication

Brilo AI specializes in voice AI-powered scheduling software, particularly for physicians and mental health clinics. Their AI agents can automate booking, rescheduling, and confirmations 24/7, reducing no-shows and saving staff time. They also handle patient intake, routine inquiries, and after-hours calls, routing urgent situations to on-call staff.

Key Differentiators

Brilo AI stands out due to its human-like conversational capabilities powered by advanced NLU models, including GPT-4o. They offer fast deployment, with clinics going live in under ten minutes and no coding required. Their multilingual AI supports over 45 languages, enabling global customer support without additional staffing. Brilo AI also emphasizes HIPAA compliance for healthcare applications.

Technology Stack

Brilo AI's platform is powered by advanced Natural Language Understanding (NLU) models, including GPT-4o, for human-like AI phone call agents. They utilize speech recognition, natural language processing (NLP), and machine learning (ML) to process and understand conversations, learn from interactions, and adapt responses. The system also incorporates sentiment analysis to gauge caller emotions.

Physician Tip

For physicians, Brilo AI offers a powerful solution to streamline administrative tasks and improve patient communication. Their voice AI agents can automate appointment scheduling, send reminders, and manage cancellations 24/7, significantly reducing no-shows and freeing up staff time. Brilo AI handles patient intake, routine inquiries, and after-hours calls, ensuring that no patient call goes unanswered and urgent situations are escalated appropriately. The platform is HIPAA-compliant and integrates with existing healthcare tools like EMRs and practice management software (e.g., SimplePractice, TherapyNotes), ensuring secure and seamless data flow. This allows medical teams to focus more on direct patient care rather than repetitive administrative duties.

Brilo AI boasts seamless integration with over 6,000 tools, including popular CRMs like Salesforce and HubSpot, calendar applications like Calendly and Google Calendar, and healthcare-specific platforms such as SimplePractice and TherapyNotes. They provide prebuilt connectors for major CRMs and can integrate with others via API or webhook. This allows for real-time data syncing, automated workflows, and comprehensive call logging directly into existing systems, minimizing manual data entry and ensuring continuity across platforms.

Products by Brilo AI

1 product in the directory

Brilo AI

Medical Phone & Communication

Brilo AI provides human-like AI phone call agents for customer support, automating inbound and outbound calls to boost satisfaction and cut costs.

Freemium

What the Web Says

Brilo AI is an AI-powered voice agent platform designed to automate inbound and outbound phone calls for businesses across various industries, including healthcare, real estate, logistics, and financial services. It aims to enhance call center operations by increasing efficiency, improving customer satisfaction, and managing high call volumes seamlessly. The platform emphasizes rapid deployment, with AI agents capable of handling live calls in as little as 7 minutes and 14 seconds after training from a website URL. Brilo AI is marketed as a no-code solution, making it accessible to businesses without extensive technical expertise.

Overall: Positive

Strengths

Rapid deployment and ease of use, with AI agents going live in minutes.
Human-like conversational quality with effective interruption handling, powered by GPT-4o.
High autonomous resolution rate, handling 70-80% of routine inbound calls.
24/7 availability for consistent customer support.
Extensive integration capabilities with over 6,000 applications.
Features built for regulatory compliance, including HIPAA compliance for healthcare.

Limitations

The true cost can be significantly higher than the advertised base rate.
Customer support is primarily ticket-only, with reported multi-day response times.
The platform is described as entirely developer-only in some contexts, despite being marketed as no-code.
Automated voice conversations may not handle complex or emotionally sensitive issues as well as human agents.
Relies on internet connectivity and may experience downtime.
Voice quality and accuracy of speech recognition can vary based on caller accents and background noise.

Based on reviews from: G2, Stork.AI, Reddit, Neura Market, Groupify AI

Last updated: 2026-08-25

Videos

News, demos, and interviews about Brilo AI.

Loading videos...

Videos load interactively. If none appear, search YouTube for Brilo AI →

View all on YouTube

Press & Coverage

Brilo AI

Multilingual AI | Transforming Global Customer Support - Brilo AI

Brilo AI highlights its multilingual AI phone agents, which are designed to break language barriers in customer support, handle a significant percentage of calls, and improve customer satisfaction. The article emphasizes the future of hyper-personalized AI interactions and voice AI replacing traditional chatbots.

2025-02

Stork.AI

Brilo AI Review (2026): Pricing & Alternatives - Stork.AI

This review details Brilo AI's human-like AI phone call agents for customer support, emphasizing rapid deployment (as little as 7 minutes and 14 seconds), high autonomous resolution rates (70-80% of routine calls), and integration with over 6,000 applications. It also mentions a freemium model with tiered pricing updated in February 2025 and May 2026.

2026-07

GetLatka

Brilo AI Inc. Revenue, Valuation & Funding (2026) - GetLatka

According to GetLatka, Brilo AI Inc. is a bootstrapped company focused on Voice AI Agents and has not raised any outside funding. The company was founded by Yatheen Brahma, who also serves as CEO, and has approximately one employee as of 2026.

2024-07

Brilo AI

Are AI Phone Agents Legal? What You Need to Know in 2025 - Brilo AI

This article from Brilo AI discusses the legal landscape surrounding AI phone agents in 2025, covering regulations like CCPA, CPRA, and the California BOT Disclosure Act. It emphasizes the importance of transparency, consent, and compliance to avoid lawsuits and heavy fines.

2025-04

Brilo AI

Self-Learning AI Voice Agents | Brilo AI

Brilo AI introduces its next generation of self-learning AI voice agents that continuously improve with every conversation, adapting to changing contexts and customer behavior without manual updates. These agents refine conversations based on past outcomes and user behavior, leading to smarter calls and faster resolutions.

unknown

Brilo AI

Best Use Cases of AI Voice Agents in Healthcare That Improve Patient Care and Clinic Efficiency - Brilo AI

This article explores how Brilo AI's voice agents are transforming healthcare by automating administrative tasks like appointment booking, reducing wait times, and improving patient satisfaction. Clinics using Brilo AI reportedly experience fewer missed appointments and reduced administrative overhead.

2026-01

Brilo AI

Brilo AI: AI Call Center for Support & Sales

Brilo AI positions itself as an AI call center for sales and support, offering human-like AI phone agents that handle calls, qualify leads, resolve issues, and route inquiries 24/7 across various industries including healthcare and financial services. The platform emphasizes regulatory compliance and seamless integration with existing tools.

unknown

Brilo AI

AI Patient Intake: How Voice Triage Is Cutting Wait Times and Improving Clinical Outcomes

This article discusses how AI voice triage, specifically Brilo AI, is improving patient intake in healthcare by automating processes, cutting wait times, and enhancing clinical outcomes. It highlights benefits such as improved data completeness and earlier risk identification.

2026-06

Frequently Asked Questions

What specific problems does Brilo AI solve for healthcare organizations using AI phone agents?

Brilo AI's phone agents automate routine tasks like appointment scheduling, prescription refills, and answering FAQs, freeing up staff to focus on more complex patient needs. This reduces call wait times, improves patient satisfaction, and optimizes operational efficiency within call centers and administrative departments.

How does Brilo AI ensure patient data privacy and HIPAA compliance with its conversational AI and NLP technologies?

Brilo AI prioritizes HIPAA compliance through robust data encryption, secure data handling protocols, and adherence to all relevant healthcare regulations. Their conversational AI and NLP are designed to process patient information securely, maintaining confidentiality and integrity at every interaction.

Can Brilo AI's real-time speech recognition and call center automation integrate with existing electronic health record (EHR) systems?

Yes, Brilo AI's solutions are built for seamless integration with a variety of existing EHR systems. This allows for real-time updates of patient information, streamlined workflows, and a unified view of patient interactions across different platforms.

What kind of support and implementation assistance does Brilo AI offer to healthcare clients?

Brilo AI provides comprehensive support, including initial setup and integration, ongoing technical assistance, and dedicated account management. They offer training for staff to ensure a smooth transition and maximize the benefits of their AI solutions.

How does Brilo AI's pricing model work for healthcare organizations, and what is the typical ROI?

Brilo AI offers flexible pricing models tailored to the size and specific needs of healthcare organizations. While exact ROI varies, clients typically see significant cost savings from reduced administrative overhead, improved efficiency, and enhanced patient engagement.

What are Brilo AI's partnerships within the healthcare technology ecosystem, and what is the company's long-term stability?

Brilo AI actively seeks partnerships with leading healthcare technology providers to enhance its offerings and expand its reach. The company demonstrates strong financial backing and a clear growth strategy, indicating long-term stability and a commitment to continuous innovation in the healthcare AI space.

Beyond appointment scheduling, how can Brilo AI's patient communication tools address more complex patient concerns or emergencies?

While Brilo AI excels at automating routine tasks, its systems are designed to intelligently escalate complex or urgent patient concerns to human agents when necessary. This ensures that patients receive appropriate care and critical issues are addressed promptly, maintaining a balance between automation and human intervention.