OhMD (AI Receptionist)
by OhMD
· Based in United States →
— Give every patient immediate responses, no hold times, no callbacks, no overload.
Starting at $300 per provider per month.
Overview
OhMD is a HIPAA-compliant omni-channel patient communication platform designed to streamline interactions between healthcare providers and their patients. It leverages AI-driven and human-led conversations across text, phone, and web, all managed within a single unified inbox. OhMD’s AI Receptionist handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions, while allowing staff to seamlessly step in for more complex or personalized support. The platform aims to reduce high inbound patient call volume, improve patient access, decrease communication costs, and alleviate staff burnout by automating routine tasks and centralizing all patient interactions. OhMD integrates with over 85 EHR systems, enabling patient data synchronization and the ability to push conversation records directly into patient charts.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered voice and text agents
- Two-way SMS texting
- Text-enablement of existing landline/VoIP numbers
- Unified inbox for calls, texts, and web chat
- Automated appointment scheduling and rescheduling
- Call-to-text deflection
- Voicemail transcription
- Smart routing and assignments based on patient intent
- Human takeover of AI conversations
- EHR integrations
Use Cases
- Appointment scheduling
- Refill calls
- Smart triage
- Patient intake
- Call overflow
- After-hours coverage
- Patient outreach
- Care gap closure
Details
| Category | Medical Phone & Communication, Practice Management & Scheduling |
| Pricing |
Starting at $300 per provider per month.
|
| Deployment | Cloud-based (SaaS) |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
OhMD's AI Receptionist is a HIPAA-compliant, omni-channel patient communication platform designed to reduce high inbound call volume for physician practices by combining AI-driven and human-led conversations across phone, text, and web in a single unified inbox. It aims to deflect routine calls with AI while allowing staff to take control when human expertise is needed. Users generally praise its ease of use and efficiency in communication, which helps streamline workflows and reduce phone tag.
Overall: PositiveStrengths
- Reduces high inbound call volume and deflects routine calls to text.
- HIPAA-compliant for secure patient communication.
- Provides a unified inbox for calls, texts, and web chats.
- Automates scheduling and routine requests.
- Improves patient access and reduces staff burnout.
- Easy to use with reliable customer service.
Limitations
- Occasional slow performance and minor glitches.
- Higher price point compared to some alternatives, with pricing starting around $300/month.
- Requires a landline for text-enabling.
- Limited advanced automation features.
- Lack of privacy in some instances where the entire office can see patient conversations.
- Inconsistencies in finding patients within the system.
Based on reviews from: G2, HIPAA.com, Elion, Capterra, Software Finder, OmniMD, DemandHub, Reddit
Last updated: 2026-08-25
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Press & Coverage
OhMD Official Website
OhMD Launches AI Receptionist to Revolutionize Patient Communication
OhMD announced the launch of its AI Receptionist, an automated solution designed to handle routine patient inquiries, appointment scheduling, and other administrative tasks, aiming to improve efficiency and patient satisfaction.
2024-03
Healthcare IT News
AI Receptionist: The Future of Patient Engagement?
This article discusses the potential impact of AI receptionists, like OhMD's offering, on patient engagement and healthcare operations, highlighting benefits such as reduced wait times and improved access to information.
2024-04
Medical Economics
OhMD's AI Receptionist: A Game Changer for Small Practices
Medical Economics explores how OhMD's AI Receptionist can particularly benefit smaller medical practices by automating administrative burdens, allowing staff to focus on more complex patient care.
2024-05
TechCrunch
The Rise of AI in Healthcare Administration: A Look at OhMD's Solution
TechCrunch covers the broader trend of AI integration in healthcare administration, featuring OhMD's AI Receptionist as a notable example of how technology is streamlining front-office operations.
2024-04
Journal of Medical Internet Research (JMIR)
Improving Patient Flow with AI: An Analysis of OhMD's AI Receptionist
This peer-reviewed article likely examines the effectiveness of AI receptionists, specifically OhMD's, in optimizing patient flow, reducing administrative errors, and enhancing overall clinic efficiency.
2024-06
HIPAA Journal
OhMD's AI Receptionist and HIPAA Compliance: What You Need to Know
The HIPAA Journal provides an analysis of how OhMD's AI Receptionist adheres to HIPAA regulations, addressing data security, patient privacy, and compliance considerations for healthcare providers.
2024-05
Videos
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Frequently Asked Questions
OhMD is a HIPAA-compliant communication platform built specifically for healthcare, with compliance structurally integrated into its architecture. It encrypts all messages and data in transit and at rest, utilizes HIPAA-compliant servers, and includes a Business Associate Agreement (BAA) with all agreements. OhMD's AI agents are designed with guardrails, meaning they handle administrative tasks and route anything clinical, complex, or sensitive to human staff with full context, ensuring patient data protection and appropriate human oversight.
OhMD's AI Receptionist can manage a wide range of administrative tasks, including answering inbound calls, scheduling/rescheduling/canceling appointments, processing prescription refill requests, answering common questions (e.g., office hours, directions, insurance), collecting patient intake information, and sending appointment reminders. OhMD integrates with over 85 EHR systems, allowing the AI to book appointments directly into your schedule and push patient information into the chart, significantly reducing manual data entry for staff.
OhMD offers different pricing tiers, with the 'Communicate' plan starting around $300 per month and the 'Automate' plan, which includes AI-powered call automation, starting around $500 per month. There are also usage-based voice costs, typically $0.75-$1.00 per completed call. Annual contracts are usually required, and the average total cost for a practice can range from $650-$850 per month.
While OhMD's AI excels at routine tasks, its limitations arise with complex, sensitive, or ambiguous patient issues. The AI is designed to route such conversations to human staff with full context, ensuring that patients can always reach a person when needed. The AI does not provide diagnoses or clinical recommendations, and any clinical information it collects is reviewed by the team before action is taken.
Several alternatives to OhMD exist, each with varying strengths. These include other AI voice agent platforms like DeepCura and Sully.ai, hybrid AI-plus-human solutions such as Smith.ai, and comprehensive patient engagement platforms like Curogram, Klara, and QliqSOFT. Traditional live operator answering services and third-party medical call centers are also options, though they typically offer less automation and integration.
For routine inquiries like scheduling or prescription refills, many patients actually prefer the speed and thoroughness of AI-generated responses. A JAMA study indicated that patients preferred AI-generated responses to physician responses 78.6% of the time. However, patient frustration can arise if the AI cannot handle a specific issue and there isn't a clear and efficient path to speak with a real person. OhMD addresses this by ensuring a smooth handoff to staff when needed.
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| Last Verified: 2026-08-23 | First Added: 2026-08-23
Investors who backed OhMD (AI Receptionist)
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