8×8
by 8x8
· Based in United States →
— AI-powered Contact Center and Unified Communications for seamless CX
Paid plans
Overview
8×8 is an American provider of cloud communications and customer experience software for businesses. The company offers unified communications, contact center, and communications platform as a service (CPaaS) delivered via a cloud-based architecture. 8×8 is headquartered in Campbell, California.
8×8 provides a range of VoIP services, including cloud-based phone systems, video conferencing, and messaging. The platform unifies voice, video, messaging, and contact center capabilities into a single AI-powered solution for mid-market and enterprise organizations. It is a HIPAA-compliant SaaS provider that combines voice, video, chat, SMS, and contact center on one cloud communications platform. 8×8’s platform is highly secure and reliable with a 99.999% uptime.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- unlimited calling (US & Canada)
- SMS/text messaging
- fax
- call recordings
- visual voicemail
- encrypted communications
- multi-level auto attendant
- voicemail transcription
- interactive video meetings
- AI-powered omnichannel routing
Use Cases
- improving patient experience
- telehealth video consultations
- care provider meetings
- care and prescription reminders
- patient status notifications
- medical device alerts
Details
| Category | Medical Phone & Communication |
| Pricing |
Paid plans
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
8x8 is a cloud-based unified communications platform offering voice, video, messaging, and contact center solutions. It is often praised for its comprehensive features, ease of use, and reliability, particularly for businesses with distributed teams and those in regulated industries like healthcare due to its HIPAA compliance. However, some users report issues with customer support responsiveness, call quality in certain environments, and the complexity of its administrative interface.
Overall: MixedStrengths
- Comprehensive unified communications platform (voice, video, chat, contact center).
- Easy to use interface and administration.
- Reliable service with minimal downtime.
- Good for remote teams and global operations.
- HIPAA and other regulatory compliance, making it suitable for healthcare.
- Responsive and helpful customer support (though experiences vary).
Limitations
- Inconsistent customer support experiences, with some reporting slow responses and difficulty reaching live agents.
- Occasional call quality issues, especially in Citrix environments or with poor internet service.
- Complex administrative interface and settings for some users.
- Issues with SMS service and video meeting quality reported by some users.
- Potential for hidden contract clauses and price increases.
- Integration issues with certain third-party applications like Zoho ERP.
Based on reviews from: G2, Reddit, Capterra, Nextiva, Software Advice, FirstSales, Gartner Peer Insights, Trustpilot, Comparably, Business.com, TrustRadius
Last updated: 2026-09-04
Ratings & Reviews
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Press & Coverage
Stock Titan
8x8 Transforms Patient Engagement with EHR-Compliant Solutions Through SpinSci Technology Partnership
8x8 announced a partnership with SpinSci Technologies to integrate 8x8 Contact Center with leading Electronic Health Record (EHR) systems, aiming to improve patient engagement, streamline healthcare workflows, and ensure secure, HIPAA-compliant data management. The combined solution offers features like conversational AI chatbots for self-service, two-way SMS reminders, and video consultations.
2025-02
InnovationOpenLab.com
8x8 AI Studio Customer Interactions Grow Nearly 9x Since Launch, Supports GDPR Compliance and HIPAA-Readiness
8x8 reported a nearly 9x growth in customer interactions powered by 8x8 AI Studio since its early availability launch in April 2026, with organizations across various industries deploying AI agents. The platform now supports GDPR compliance and HIPAA-readiness, addressing regional and regulatory requirements.
2026-08
Martech360
8x8 Launches Resolve Communications Solution for Workers - Martech360
8x8 introduced 8x8 Resolve, a mobile-first critical communications and incident management solution designed for deskless and distributed workers, including healthcare aides. This solution aims to reliably notify, track, and coordinate these workers during critical events through simultaneous alerts across multiple channels.
2026-06
Business Wire
8x8 Accelerates AI-Powered CX Transformation Across Industries - Business Wire
8x8 announced accelerated AI-powered CX transformation, highlighting new customer wins in Q3 FY26, including a large UK healthcare provider and a leading U.S. veterinary care provider, demonstrating the platform's ability to meet industry-specific needs. The demand for AI-driven customer experience tools continues to grow, with significant increases in adoption and usage of 8x8 Intelligent Customer Assistant solutions.
2026-02
Business Wire
AI-Powered Compliance, Intelligence and Orchestration Elevate Secure, Scalable CX on the 8x8 Platform
8x8 introduced new innovations across its Platform for CX to strengthen regulatory compliance, simplify operations, and deliver deeper performance insights. These enhancements include integration with MNET CoreAccess+ for financial services and keyword filtering for SMS compliance, aiming to boost security and agent productivity.
2025-08
Business Wire
8x8 Sees Surge in AI Adoption as Organizations Race to Deliver Faster, Smarter Customer Engagement
8x8 reported a surge in AI adoption, with customer contracts for 8x8 Intelligent Customer Assistant increasing by 59% year-over-year in Q2 FY26. Notable customer wins included a European healthcare provider and a leading network of healthcare providers, showcasing the platform's flexibility across industries.
2025-11
Business Wire
Technology Enabled Care in the Home: Virtual Video Calling Helps Nurses Deliver Vital Patient Care With 8x8
Bionical Solutions, a healthcare specialist, is utilizing 8x8 technology to enable nurses in the United Kingdom to provide virtual one-to-one care for patients. This allows for safe communication through text, call, video meetings, and messaging apps, supporting the transition of patients from hospital to home.
2020-04
PLOS One
Colorectal Lesion diagnosis using transformer and deep learning with multiscale feature interface | PLOS One
A study published in PLOS One discusses a hierarchical model for colorectal disease detection, CDCTNet, which uses transformer and deep learning with a multiscale feature interface. The research experimented with different patch sizes, finding that an 8x8 patch size achieved the highest precision and Kappa score for colorectal lesion diagnosis.
2026-09
Frequently Asked Questions
Yes, 8x8 is HIPAA compliant and offers Business Associate Agreements (BAAs) for healthcare providers. Their cloud-based communication platform integrates voice, messaging, video conferencing, and contact center services on a secure system designed to protect sensitive patient data.
8x8 provides a unified cloud communications platform that includes voice, video, chat, SMS, and contact center capabilities. This allows for secure collaboration among staff, virtual patient care, appointment reminders, and efficient management of patient inquiries.
8x8 ensures privacy and security through HIPAA-compliant solutions, including tailored BAAs, encryption of patient health information (PHI) at rest and in transit, unique user identifiers for access monitoring, and role-based access controls. They also offer features like the ability to switch off call recordings when not consented to by the patient.
Some users have reported issues with 8x8's mobile app, including dropped calls and slow load times. Additionally, 8x8 does not publicly list its pricing, requiring a custom quote, and some users have noted challenges with customer support and billing.
Several alternatives offer HIPAA-compliant communication solutions for healthcare, including Nextiva, RingCentral, Zoom Phone, Vonage, GoTo Connect, and Dialpad. Some alternatives like PanTerra Networks are specifically highlighted for their HIPAA compliance and multi-location support.
8x8's pricing is not publicly disclosed and generally requires a custom quote. Based on past published rates and user reports, plans can range from approximately $24 to $185 per user per month, with additional fees for regulatory compliance and E911.
8x8 can integrate with various business software programs, including CRM applications. While direct EHR integrations are not explicitly detailed for all systems, 8x8's platform is designed to enhance applications already in use and offers APIs for developers.
Yes, 8x8's platform is well-suited for telehealth and virtual care. It enables real-time virtual care through voice, messaging, and video conferencing, allowing patients to connect with healthcare professionals on various devices without requiring downloads.
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| Last Verified: 2026-09-03 | First Added: 2026-09-03