8×8
About 8×8
8×8 is a global provider of cloud communications and customer experience software for businesses, offering unified communications, contact center, and communications platform as a service (CPaaS) delivered via a cloud-based architecture. For physicians and healthcare providers, 8×8’s platform can streamline communication and collaboration across teams, which is crucial for coordinated patient care. The company’s solutions integrate voice, video meetings, team chat, and SMS capabilities into a single platform, aiming to enhance agent productivity, provide deeper customer insights, and improve overall business outcomes.
In the healthcare sector, 8×8’s AI-powered solutions are designed to support seamless and streamlined communication experiences. For instance, a European healthcare provider utilized the 8×8 Platform for CX, including 8×8 Intelligent Customer Assistant, to foster collaboration among teams. Another leading network of healthcare providers adopted the 8×8 Platform for CX to ensure consistent communication across various products and services. The platform also offers integrations with various third-party products, allowing for a flexible technology ecosystem. Recent advancements include AI Studio, a tool for contact center teams to build and deploy AI agents, and 8×8 AI Routing, an intelligent routing engine that matches customers to the best available resource in real-time.
Focus Areas
Business Intelligence
| Key Investors | Herald Investment Management |
| Partnerships | SpinSci, Krisp, KCOM Group, Wavenet, Mnet Plus, Synthflow AI |
| Acquisitions | Maven Lab, Fuze |
| Technology | Cloud-native, Experience Communications Platform, AI-powered (8x8 AI Studio, Intelligent Customer Assistant, Conversational AI, Conversation IQ) |
What Physicians Need to Know
For physicians, 8x8's platform offers secure and convenient communication tools that can significantly enhance patient engagement and streamline practice operations. The HIPAA-compliant nature of their services, including tailored BAAs, provides peace of mind regarding patient data security. Physicians can leverage features like secure mobile applications for ambulatory care, integrated voice, video, and chat for hospitals, and digital touchpoints for nursing and residential care to connect with patients and colleagues from anywhere, on any device, while maintaining professional boundaries by separating personal and professional numbers. The AI-powered features can automate routine tasks like appointment scheduling and provide insights into patient interactions, freeing up staff to focus on critical care. The integration with EHR systems through partnerships like SpinSci further enhances efficiency by providing a 360-degree view of patient records and streamlining workflows.
8x8 offers integrations with popular platforms such as Salesforce, ServiceNow, HubSpot, Google, and Microsoft Teams, among over 50 other partners. Their technology partner ecosystem focuses on delivering seamless, next-generation integrations without requiring complex custom development. This allows for a unified communication experience and helps consolidate tech stacks, reducing the need to manage multiple vendors.
What the Web Says
8x8 generally receives mixed to positive reviews for its communication products, particularly its unified communications and contact center solutions, which are praised for ease of use, reliability, and comprehensive features like VoIP, video conferencing, and messaging. However, a recurring concern across platforms is inconsistent and slow customer support, along with occasional technical glitches and call quality issues. As an employer, 8x8 is often seen as a good place to work with supportive teams and decent benefits, but some employees express concerns about lower salaries, limited growth opportunities, and periodic restructurings.
Overall: MixedStrengths
- Ease of use and intuitive interface for daily operations.
- Reliable cloud-based IP telephony with minimal downtime and strong global network.
- All-in-one platform for calling, video meetings, messaging, and contact center features.
- Good for remote work flexibility and cross-device functionality.
- Comprehensive features including call queues, auto-attendants, and secure faxing, especially valued in healthcare.
- Supportive team culture and good benefits for employees.
Limitations
- Inconsistent and slow customer support response times.
- Occasional technical glitches, call quality issues, and lagging apps.
- Confusing admin interface and complex advanced features requiring a learning curve.
- Concerns about contract transparency and potential price increases.
- Limited features for CRM integration and advanced analytics compared to competitors.
- Lower salaries and limited growth opportunities for employees, along with periodic workforce reductions.
Based on reviews from: G2, Glassdoor, Capterra, Reddit, Indeed.com, TrustRadius, Trustpilot, Comparably, Built In
Last updated: 2026-09-05
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