Santovia
About Santovia
Santovia is a physician-founded health technology company that aims to transform patient engagement through education, innovative design, shared decision-making tools, and real-time reporting. For physicians, Santovia offers an intuitive and easy-to-use platform to educate and inform patients, engaging them in their healthcare journey and decision-making process. The platform integrates with Electronic Medical Records (EMRs) and patient portals, allowing physicians to easily access patient-specific information and deliver tailored educational content, including videos and written materials, directly to patients’ smartphones and other devices. This content is often curated based on ICD10 codes, streamlining the selection process for providers.
Santovia’s offerings for physicians extend to providing tools for tracking patient progress and satisfaction. Physicians can utilize customizable surveys to assess clinical progress and patient experience, receiving regular reports on treatment outcomes. The platform also includes easy-to-follow physical therapy videos to support rehabilitation and recovery, and it partners with EBSCO Health to offer evidence-based Option Grid™ decision aids, facilitating shared decision-making. Santovia supports various learning styles by providing mixed media content and is available in multiple languages, including English and Spanish, with content available in 14 other languages. This comprehensive approach helps physicians improve patient experience, ensure better outcomes, and potentially reduce healthcare costs.
Focus Areas
Business Intelligence
| Key Investors | unknown |
| Partnerships | EBSCO Health, American Academy of Pediatrics, Northeastern University's Institute for Experiential AI, HCA Healthcare, National Health Insurance Bahamas, Prima CARE |
| Acquisitions | unknown |
| Technology | cloud-native, AI, mobile-optimized, integrated with EHRs/EMRs and patient portals |
What Physicians Need to Know
Santovia offers a time-saving solution by automatically delivering targeted patient-specific education based on ICD-10 codes, reducing the need for extensive searching. Physicians can easily review, add, and even create their own custom written and video content. The platform supports various learning styles with mixed media and multiple languages, enhancing patient comprehension and adherence. Real-time reporting and administrative tools allow for monitoring patient engagement and outcomes, while customizable surveys help track progress and patient experience. The integration with EHRs streamlines workflows and ensures quality, evidence-based content delivery.
Santovia's solutions are designed for seamless integration with Electronic Health Records (EHRs) and existing patient portals, including eClinicalWorks and Greenway Health. This allows for real-world implementation and delivery of quality evidence-based content directly into patient records and apps like Healow. They also partner with best-in-class content providers such as EBSCO Health, Viewmedica, and the American Academy of Pediatrics (AAP).
What the Web Says
Santovia (formerly Health Grid) appears to be a patient engagement platform with mixed reviews. While some users praise its ease of use and positive impact on patient education and clinic efficiency, others report significant issues with customer support, software bugs, and a lack of promised features. Employer reviews are scarce but suggest potential concerns with management and work-life balance.
Overall: MixedStrengths
- Improved patient education and engagement
- Easy to use interface for patients and staff
- Reduced administrative burden for clinics
- Positive impact on patient satisfaction
- Customizable content for different specialties
- Helpful for pre- and post-operative instructions
Limitations
- Poor customer support and responsiveness
- Frequent software bugs and glitches
- Lack of promised features or slow implementation
- Difficulty with integration with other EHR systems
- Issues with content updates and accuracy
- Concerns about management and work-life balance (employer reviews)
Based on reviews from: G2, Capterra, Software Advice, TrustRadius, Glassdoor
Last updated: 2026-09-03
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