Novoflow
Paid
Overview
Novoflow is an AI-powered automation tool that deploys AI agents to operate a medical practice’s Electronic Health Record (EHR) system, aiming to automate administrative workflows. It is designed for small to medium-sized clinics, multi-location specialty groups (such as radiology, dermatology, rheumatology, and primary care), and healthcare providers and hospitals.
- What it does: Novoflow’s AI agents function like virtual staff, interacting with EHR software by reading screens, clicking, typing, and navigating. This enables automation of tasks such as appointment scheduling (booking, rescheduling, canceling), patient data management, insurance verification, patient communication, prescription refill processing, and cancellation recovery. It also includes features for next-day schedule scrubbing to optimize clinician schedules.
- How it fits a clinical or practice workflow: Novoflow integrates into existing workflows without requiring staff to change how they work. It operates directly within virtually any EHR or EMR system, including legacy systems and those hosted in Citrix environments, without needing API access or custom development. The deployment process can take weeks, with some clinics going live in as little as 24 hours.
- Notable capabilities: Novoflow features a multilingual AI voice agent that handles inbound and outbound calls 24/7, verifies insurance, and classifies patient intent. It can actively contact waitlisted patients via voice and text to fill cancelled appointments. The platform is designed to be HIPAA compliant and SOC 2 Type II compliant.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Computer-Using AI Agents
- Universal EHR Integration (Epic, Athena, Medent, Allscripts, Cerner, eClinicalWorks, NextGen, etc.)
- 24/7 Multilingual Voice AI Agent (25+ languages)
- Automated Appointment Scheduling, Rescheduling, and Cancellation
- Prescription Refill Processing
- Outbound Cancellation Waitlist System
- Custom Workflow Automation
- Performance Analytics & KPIs
- Zero API Dependency
- PHI Redaction Controls and Audit Logging
Use Cases
- Automating patient intake and appointment management
- Reducing missed calls and voicemails
- Supporting clinics with limited front-desk staff
- Improving patient satisfaction with prompt, consistent communication
- Scaling operations without increasing headcount
- Optimizing clinician schedules across multi-location practices
What Physicians Need to Know
Patient Portal Integration
Novoflow's AI agents can interact directly with virtually any EHR/EMR system, including legacy and proprietary platforms, to book, reschedule, and cancel appointments. This is achieved through visual AI and EHR screen automation, bypassing the need for traditional APIs.
Appointment Scheduling AI
Novoflow provides an AI-powered receptionist that automates appointment scheduling, rescheduling, and cancellations 24/7. It can handle high call volumes, eliminate voicemails, and proactively fill open slots from waitlists, significantly reducing the manual workload for clinic staff.
Symptom Checker Accuracy
Novoflow's primary function is an AI receptionist for administrative tasks and appointment management, not a symptom checker. General AI chatbots have shown variable accuracy in diagnosing symptoms, with some studies indicating low diagnostic accuracy.
Multi-Language Patient Support
Novoflow's AI voice agent supports English and Spanish out of the box, with over 20 additional languages available upon request. This ensures accessibility for diverse patient populations and helps reduce appointment drop-off rates due to language barriers.
Health Literacy Adaptation
Novoflow's core offering is an AI receptionist for administrative automation. While it focuses on clear communication for scheduling, there is no specific information available regarding features for adapting health literacy levels in patient education content.
Chronic Disease Management
Novoflow primarily focuses on automating front-desk operations and appointment management. There is no specific information indicating features directly related to chronic disease management.
Medication Adherence Features
Novoflow's AI receptionist can automate prescription refill processing directly within the EHR. However, it does not appear to offer features like medication reminders or tracking adherence through smart devices.
Patient Education Content
Novoflow's primary role is an AI receptionist for administrative tasks. It does not appear to offer features for providing or adapting patient education content.
Accessibility Compliance
Novoflow is HIPAA compliant, signing Business Associate Agreements (BAAs) with clinics, encrypting PHI in transit and at rest, enforcing role-based access with audit logs, and undergoing regular third-party security testing. It also operates visually within EHR interfaces, making it compatible with virtualized environments like Citrix.
Physician Tip
Leverage Novoflow to offload up to 99% of routine administrative tasks, freeing up your staff to focus on higher-value patient care. Utilize the 24/7 multilingual AI receptionist to manage appointment scheduling, rescheduling, and cancellation recovery, significantly reducing missed calls and improving patient access. Implement Novoflow's automated refill processing to streamline prescription requests directly within your EHR. The system's ability to integrate with virtually any EHR, including legacy systems, means rapid deployment and minimal disruption to existing workflows.
Novoflow boasts 'Universal EHR Integration' through its 'Universal EHR Framework,' which uses visual AI and screen automation to interact directly with virtually any EHR or EMR system (e.g., Epic, Athena, eCW, NextGen, Cerner, Medent), including legacy and proprietary platforms, without requiring traditional APIs or backend credentials. This allows for seamless automation of workflows like appointment booking and refill processing directly within existing clinic management systems.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing |
Paid
|
| Deployment | Cloud-based, integrates with existing EHR systems without requiring staff to change how they work. |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
Ratings & Reviews
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Press & Coverage
Novoflow Newsroom
How We Cracked OCR Through Extraction Pipelines
Novoflow details how they build reliable extraction pipelines with visual context, semantic constraints, and verifiable steps to overcome the challenges of OCR in production for healthcare operations.
2026-02
Forbes
How To Achieve Interoperability In Healthcare
This Forbes article, featuring Novoflow, discusses strategies for achieving interoperability in healthcare, a critical aspect of modernizing medical operations.
2026-01
Business Insider
Two teen founders dropped out of school and raised $3 million out of Y Combinator. Read their pitch deck.
Business Insider covers Novoflow's founding story, highlighting how two teenage founders secured $3 million in funding from Y Combinator for their AI-driven healthcare automation solution.
2025-10
The VC Corner
How Two Teen Founders Built One of YC's Hottest Startups: Novoflow
This article details how Novoflow's teenage founders built a successful startup by creating AI employees that manage daily clinic operations like scheduling and billing, securing $3.1 million in funding.
2025-11
Forbes
AI And Healthcare Operations: 5 Trends To Watch
Mathieu Rihet, Founder of Novoflow, outlines five key trends in AI and healthcare operations, emphasizing the need for practical AI solutions that address revenue preservation and cost pressures.
2025-07
Novoflow
Novoflow AI Clicker: Human-Like Medical UI Automation
Novoflow introduces its AI Clicker, designed for human-like medical UI automation, allowing for data entry and interaction with medical interfaces similar to how staff would.
2026-04
Novoflow
The AI Platform for Clinics Without EHR API Access: Novoflow
Novoflow positions itself as the AI platform for clinics lacking EHR API access, offering a Universal EHR Framework to automate workflows in various EHR and EMR systems.
2026-08
Novoflow
Which AI platform can write appointments and refill data into any EHR without needing API access or backend credentials?
Novoflow highlights its capability to write appointment and refill data directly into virtually any EHR system, including legacy platforms, without requiring API access or backend credentials.
2026-07
Frequently Asked Questions
Novoflow enhances patient engagement by providing 24/7 multilingual AI voice agents that can answer calls, schedule appointments, and manage patient requests, ensuring patients receive prompt and consistent communication. This continuous availability helps reduce missed calls and voicemails, which can lead to better patient satisfaction and follow-through with appointments.
Novoflow offers automated call handling, appointment scheduling (booking, rescheduling, canceling), and multilingual support for over 20 languages, making it accessible to a diverse patient population. It also provides outbound outreach for referral queues, cancellation backfill, and follow-up, ensuring patients are contacted efficiently.
While Novoflow offers extensive automation, its advanced cancellation recovery features require initial workflow mapping to align with specific clinic priorities. Additionally, while it focuses on clinic operations and healthcare workflows, it's not designed for broader retail industries.
Alternatives to Novoflow include platforms like OhMD, Artera, and Phreesia. While Novoflow excels in comprehensive AI voice agents and EHR integration for scheduling and cancellation recovery, other platforms may specialize in areas like autonomous billing workflows (Calyxr) or enterprise-grade intake and copay collection (Phreesia).
Novoflow uses a hybrid pricing model that includes a platform maintenance cost plus success-based pricing. Clinics have reported significant ROI, with some reclaiming up to $50,000 per month in lost revenue and achieving a median 6% boost in provider utilization due to reduced no-shows and efficient cancellation recovery.
Novoflow is designed as a HIPAA-compliant AI automation platform. It ensures patient data privacy and security in all AI-driven interactions, with PHI encrypted in transit and at rest, role-based access with full audit logs, and third-party security testing.
Yes, Novoflow's Universal EHR Framework is designed to integrate with virtually any EHR or EMR system, including legacy and proprietary platforms, without requiring API access or backend credentials. It can book and reschedule appointments directly within your existing EHR interface, functioning like a human staff member.
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| Last Verified: 2026-09-09 | First Added: 2026-09-09