Savience

United Kingdom (UK) All United Kingdom companies → — Founded 2001

Patient Engagement Platform Practice Management Suite Telehealth Network

Emergency Medicine Hospital Medicine Internal Medicine

Patient Intake & Forms Practice Management & Scheduling Triage & ER/ICU AI

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Savience Digital Triage

Savience Ltd

Patient Intake & Forms

Savience Digital Triage is a patient-centered, data-driven intake solution that optimizes every step of the triage journey, from arrival to clinical assessment, by allowing patients to self-stream via kiosks or mobile devices and feeding symptom and urgency questions directly into clinical workflows.

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About Savience

Savience is a leading healthcare technology company that specializes in designing and deploying intelligent digital healthcare solutions to optimize patient flow and engagement. Their core focus is on ambulatory care, providing systems for both scheduled and unscheduled care environments. Savience’s solutions, such as their flagship product Savience Clarity, aim to streamline patient journeys from arrival to departure, reducing bottlenecks, minimizing wait times, and improving the overall patient experience. They offer a comprehensive suite of tools that includes mobile and kiosk-based self-service registration, appointment management, two-way communication, and virtual healthcare options.

For physicians and healthcare providers, Savience’s technology offers significant operational benefits. Their systems provide real-time visibility of patient status, triage priority, and wait times through Clarity dashboards, enabling staff to manage workloads more effectively and respond to urgent cases promptly. The integration capabilities of Savience solutions with existing Electronic Medical Records (EMR), Patient Administration Systems (PAS), and departmental systems ensure seamless data flow and reduce administrative burden. By automating tasks like appointment reminders, self-check-in, and digital triage, Savience helps to reduce DNA (Did Not Attend) rates, optimize clinic room utilization, and free up staff to focus on direct patient care. Their virtual healthcare system further extends care beyond hospital walls, supporting video consultations, pre-visit assessments, and post-discharge follow-ups, accessible across various devices without requiring downloads.

Focus Areas

patient flow management self-service check-in appointment management virtual healthcare digital triage outpatient clinic management emergency department efficiency patient engagement two-way communication

Business Intelligence

Technology

Cloud-native, mobile-first solutions, kiosk-based systems, integration with EMR/PAS/departmental systems, AI-powered workflows (optional for kiosks), Clarity engine for patient flow

What Physicians Need to Know

Patient Flow Management

Savience offers real-time, data-driven oversight of patient flow, enabling clinical teams to dynamically allocate resources, minimize congestion, and optimize patient throughput in both outpatient and emergency departments. Their Clarity engine provides live patient and clinic tracking, supporting both scheduled and unscheduled care.

Self-Service Check-in

Savience provides self-check-in kiosks and mobile apps (Convey) that allow patients to confirm appointments, update demographics, complete forms, and even self-triage. These solutions reduce administrative burden, cut queues, improve data accuracy, and offer multilingual and accessibility support.

Appointment Management

Their solutions include automated, two-way interactive appointment reminders via SMS, email, and voice, allowing patients to confirm, cancel, or reschedule. The online patient booking system enables 24/7 self-service booking and rebooking for various appointment types, including virtual consultations and ED self-booking.

Virtual Healthcare

Savience offers a comprehensive virtual healthcare system for video consultations, pre-visit assessments, and post-discharge follow-ups. This system is simple to use, quick to deploy, and integrates with hospital systems, supporting remote triage and streaming to alternative services in the ED.

Digital Triage

Their digital triage solutions, including ED-specific check-in kiosks and mobile options, allow patients to complete symptom and urgency questions, leading to faster initial assessments and appropriate streaming to care services (e.g., urgent care, minor injuries, or ED). This helps prioritize critical cases and reduces waiting times.

Outpatient Clinic Management

Savience provides a complete solution for managing outpatient clinic appointments, encompassing patient registration, booking, check-in, wayfinding, and real-time queue management. Their tools aim to reduce no-show rates, maximize clinic utilization, and enhance the overall patient experience.

Emergency Department Efficiency

Savience's ED solutions focus on streamlining patient flow through self-streaming kiosks, digital triage, and real-time Clarity dashboards. These tools help reduce waiting times, optimize resource allocation, and improve the efficiency of care delivery by prioritizing urgent cases.

Patient Engagement & Two-Way Communication

Savience emphasizes patient engagement through interactive appointment reminders, mobile apps for managing appointments, and secure messaging between patients and clinicians. This two-way communication reduces 'Did Not Attend' (DNA) rates and empowers patients in their care journey.

Physician Tip

Savience's solutions empower physicians by providing real-time visibility into patient flow and workload through Clarity dashboards, allowing for better planning and preparation. The digital triage and self-check-in systems reduce administrative tasks, freeing up clinical staff to focus on patient care. Virtual healthcare options extend care beyond hospital walls, enabling remote assessments and follow-ups, which can improve continuity of care and ease demand on frontline teams. The automated appointment management and communication tools help reduce no-shows and optimize clinic schedules, leading to more efficient use of physician time.

Savience's solutions are designed for seamless integration with existing hospital systems, including Electronic Medical Records (EMR), Patient Administration Systems (PAS), and departmental systems. Their Clarity engine integrates with various Savience tools like kiosks, mobile apps (Convey), digital calling screens, and ED triage tools for a unified experience. They also integrate with provincial systems in Canada to ensure data accuracy and reduce duplication.

Products by Savience

1 product in the directory

Savience Digital Triage

Savience Ltd

Patient Intake & Forms

What the Web Says

Savience is a company specializing in healthcare patient flow management solutions, including self-service kiosks, digital check-in, and virtual waiting rooms. Reviews indicate a generally positive reception for their product's functionality and impact on efficiency within healthcare settings, though some employer reviews highlight challenges with work-life balance and management.

Overall: Mixed

Strengths

Improves patient flow and reduces waiting times.
User-friendly interface for patients.
Effective in streamlining administrative tasks.
Good customer support for product issues.
Robust and reliable software.
Positive impact on clinic efficiency.

Limitations

Work-life balance can be challenging for employees.
Management communication could be improved.
Some reports of high workload for staff.
Limited public employer reviews available.
Specific pricing details are not readily transparent.
Potential for integration complexities with older systems.

Based on reviews from: G2, Glassdoor, Capterra, Healthcare IT News (mentions), Reddit (limited mentions)

Last updated: 2026-09-10

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Press & Coverage

Savience Ltd

Michael Garron Hospital in Toronto Partners with Savience for Outpatient Appointment Reminders

Michael Garron Hospital in Toronto has collaborated with Savience to implement a new outpatient appointment reminder system, aiming to improve patient communication and reduce no-shows.

2024-04

Savience Ltd

Savience Launches Virtual Urgent Care Platform

Savience has introduced a virtual urgent care platform to help communities, particularly in Canada, manage the impact of the COVID-19 pandemic and streamline urgent care services.

2024-04

Savience Ltd

Harrogate and District NHS Foundation Trust Improves Outpatient Efficiency with Savience Capacity

Harrogate and District NHS Foundation Trust has successfully utilized Savience Capacity for several years to enhance outpatient efficiency and room utilization through smarter booking management.

2024-03

Savience Ltd

Savience Canada Ltd Awarded 'Validated' Status in Ontario Health Virtual Visits Verification Program

Savience Canada Ltd has achieved 'Validated' status in the Ontario Health Virtual Visits Verification Program, recognizing its commitment to providing effective digital health solutions.

2024-02

Savience Ltd

Challenges In Healthcare Post-Pandemic: Opportunities For Hospitals Willing to Embrace Technology

This article discusses the ongoing challenges faced by hospitals post-pandemic and highlights how embracing technology, such as telemedicine and digital health solutions, presents opportunities for improved patient outcomes and operational efficiencies.

2024-01

Savience Ltd

Digital ED Check-in and Patient Calling in Rural Ontario: Lessons from Georgian Bay General Hospital

Georgian Bay General Hospital in rural Ontario has implemented Savience's digital ED check-in and patient calling systems to balance safe, responsive emergency care with limited resources.

2023-12

Savience Ltd

Mid and South Essex NHS Trust Upgrades Clarity System to Enhance Patient Care & Efficiency

Mid and South Essex NHS Foundation Trust has successfully upgraded to the latest version of Savience's Clarity, Clarion, and Outcomes systems to improve patient care and operational efficiency.

2023-11

Savience Ltd

Savience Achieves ISO 27001 Certification for Information Security Management System

Savience has obtained ISO 27001 certification for its Information Security Management System (ISMS), demonstrating its commitment to data security.

2023-10

Frequently Asked Questions

What specific patient flow management challenges does Savience address, and how do your products improve efficiency in outpatient clinics and emergency departments?

Savience offers a suite of products designed to optimize patient flow by streamlining processes from arrival to departure. Our solutions, including self-service check-in and digital triage, aim to reduce waiting times, improve resource allocation, and enhance overall operational efficiency in both outpatient clinics and emergency departments. This leads to a more organized and less stressful experience for patients and staff alike.

How does Savience ensure compliance with healthcare regulations (e.g., HIPAA, GDPR) in its self-service check-in and virtual healthcare platforms?

Savience prioritizes data security and patient privacy, designing all products to comply with relevant healthcare regulations such as HIPAA and GDPR. Our platforms incorporate robust encryption, secure data handling protocols, and configurable access controls to protect sensitive patient information throughout the entire patient journey, from self-service check-in to virtual consultations.

Can you elaborate on Savience's virtual healthcare and digital triage offerings, and how they integrate with existing appointment management systems?

Savience provides comprehensive virtual healthcare solutions that facilitate remote consultations and digital triage, allowing patients to be efficiently directed to the appropriate care pathway. These offerings seamlessly integrate with existing appointment management systems, enabling a unified platform for scheduling, virtual visits, and pre-screening, thereby enhancing accessibility and optimizing clinical workflows.

What is Savience's pricing model for its various solutions, and what kind of ongoing support and maintenance can we expect?

Savience offers flexible pricing models tailored to the specific needs and scale of healthcare organizations, which can include subscription-based licensing or perpetual licenses with annual maintenance. Our commitment extends to comprehensive ongoing support, including technical assistance, software updates, and dedicated account management to ensure optimal performance and user satisfaction.

What are Savience's key partnerships within the healthcare technology ecosystem, and what is the company's long-term stability and vision?

Savience has established strategic partnerships with leading healthcare technology providers to ensure seamless integration and expanded capabilities for our clients. As a company, Savience has a strong track record and a clear vision for continued innovation in patient flow and engagement, demonstrating long-term stability and a commitment to evolving with the needs of the healthcare industry.

How does Savience facilitate two-way communication and patient engagement beyond basic appointment reminders?

Savience goes beyond basic reminders by offering robust two-way communication features that empower patients and enhance engagement. Our platforms enable secure messaging between patients and providers, facilitate feedback collection, and provide access to educational resources, fostering a more collaborative and informed patient experience throughout their care journey.

What are the typical implementation timelines for Savience solutions, and what resources are required from our end?

Implementation timelines for Savience solutions vary depending on the scope and complexity of the deployment, but we strive for efficient and timely integration. We work closely with your team to define requirements and provide a clear project plan. Required resources from your end typically include IT support for integration, clinical staff for training, and project management oversight to ensure a smooth transition.