About 100ms
100ms is a healthcare AI company that specializes in automating complex patient access workflows in the U.S. healthcare system. Their AI agents are designed to streamline processes such as benefits verification, prior authorization, referral intake in specialty pharmacy, and appointment scheduling. By leveraging large language models (LLMs) and deep healthcare knowledge, 100ms aims to reduce administrative burden for care teams and accelerate patient access to treatment.
For physicians, this means a significant reduction in the time and effort spent on administrative tasks that often delay patient care. The platform offers features like automated intake and enrollment, achieving high benefits verification completion rates, and detecting adverse events and product complaints from calls for timely reporting. This allows healthcare professionals to focus more on patient care rather than navigating fragmented data and complex payer requirements.
Beyond administrative automation, 100ms also provides live video infrastructure for real-time audio-video interactive experiences, which can be integrated into telehealth consultations, virtual classrooms, and other engaging live experiences within healthcare applications. This dual focus on AI-driven workflow automation and robust video conferencing capabilities positions 100ms as a comprehensive solution for modernizing various aspects of healthcare delivery.
Focus Areas
Business Intelligence
| Key Investors | Alpha Wave Incubation (AWI), Accel, Matrix Partners India, LocalGlobe, Strive.vc, Falcon Edge, Alpha Wave Global, DisruptAD, ADQ's venture platform |
| Partnerships | Max Healthcare |
| Acquisitions | unknown |
| Technology | Cloud platform with REST APIs, SDKs (Web, Android, iOS, React Native, Flutter), WebRTC, HLS, real-time databases, AWS services, S3, HTML5 media, JSON-LD, PWA, Office 365 |
What Physicians Need to Know
For physicians, 100ms stands out by offering highly customizable and easy-to-integrate live video infrastructure, allowing for tailored telehealth experiences. [3, 8, 10] Their AI agents can significantly reduce administrative burdens by automating tasks like benefits verification, prior authorization, and appointment scheduling, freeing up time for patient care. [1, 2, 7, 18, 30, 33] The platform's ability to handle various levels of interactivity, from one-on-one consultations to large virtual events, provides flexibility for different practice needs. [5] Furthermore, the focus on compliance and robust operational infrastructure for their AI solutions ensures reliability in healthcare workflows. [1, 2, 21]
100ms offers easy-to-integrate SDKs for Web, Android, and iOS, along with comprehensive APIs, allowing developers to embed live video features with minimal code. [3, 4, 8, 10] They also provide first-class API support to programmatically manage rooms, participants, live streams, and recordings. [8] Their AI agents are designed to integrate with existing healthcare systems and leverage LLM-based agents for workflow automation. [2, 18, 21]
What the Web Says
100ms (100ms.live) generally receives positive reviews for its real-time communication SDK, particularly for its flexibility, ease of integration, and comprehensive features for building live video and audio applications. Employer reviews are also largely positive, highlighting a good work-life balance and supportive culture.
Overall: PositiveStrengths
- Highly customizable and flexible SDK for various use cases.
- Easy to integrate with clear documentation and good support.
- Comprehensive features including pre-built UI, low-code options, and advanced controls.
- Good audio and video quality with reliable performance.
- Positive employer reviews citing good work-life balance and supportive culture.
- Responsive and helpful customer support.
Limitations
- Some users find the pricing model complex or potentially expensive for smaller projects.
- Steep learning curve for developers new to real-time communication platforms.
- Limited pre-built UI components for highly specific niche use cases.
- Occasional reports of minor bugs or performance issues, though generally resolved quickly.
- Less visibility in healthcare IT-specific review sites compared to general tech platforms.
- Some advanced features might require deeper technical understanding.
Based on reviews from: G2, Glassdoor, Capterra, Reddit
Last updated: 2026-10-02
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