10
100ms
Paid, with free trial available
Overview
100ms offers a live video infrastructure platform designed for integrating real-time audio and video into healthcare applications, particularly for telehealth. It is intended for healthcare providers, developers, and organizations looking to build or enhance virtual care platforms.
The platform provides SDKs and APIs that enable features such as video conferencing, live streaming, and real-time databases. This allows for the creation of custom telehealth experiences, including virtual consultations and remote patient monitoring.
Key capabilities include:
- High-Quality Audio and Video: Aims for consistent and reliable call quality, even in varying network conditions.
- AI-powered Transcriptions and Summaries: Offers speaker-labeled transcriptions and AI-generated call summaries and clinical notes, with configurable output formats.
- Accessibility Features: Supports SIP calling for audio dial-in/dial-out and built-in closed captioning.
- Customizable Workflows: Allows for the creation of custom roles and permissions within virtual rooms, facilitating structured interactions similar to in-person clinic workflows.
- Developer-Friendly Tools: Provides SDKs for various platforms (Web, Android, iOS, React Native, Flutter) and prebuilt UI components to accelerate deployment.
- Security and Compliance: The platform is designed to be HIPAA and SOC2 Type II compliant, with data encryption and options for regional data residency.
- Call Insights: Provides a dashboard for debugging and monitoring call performance and user experience.
100ms integrates into clinical workflows by providing the underlying technology for virtual visits, allowing healthcare providers to focus on patient care while the platform handles the technical aspects of live video communication. For example, it has been used to facilitate real-time posture detection and feedback in physiotherapy sessions.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Consistent and reliable call quality with Call Success SLAs
- SIP Interconnect for audio dial-in and dial-out for interpreter solutions
- Transcription with speaker labels, during or post calls
- AI-generated summaries and clinical notes
- HIPAA Compliant with BAA agreements and PHI hashing/masking
- SOC2 Type II Compliant for security, availability, and confidentiality
- Custom and Regional Data Residency (USA, Europe, India)
- Call Insights dashboard for debugging and experience monitoring
- Low-code Prebuilt UI components for rapid deployment
- Noise cancellation powered by Krisp.AI
Use Cases
- Secure real-time video for virtual care and teleconsultations
- Building advanced interpreter solutions through SIP calling and closed captioning
- Generating insightful call summaries and clinical notes with AI
- Automating healthcare operations like appointment scheduling and benefits verification
- Virtual classrooms and engaging remote learning
- Live streaming for high-performance live events
What Physicians Need to Know
Patient Portal Integration
100ms provides the infrastructure and SDKs for building real-time audio-video experiences, which can be integrated into patient portals for virtual consultations. While 100ms itself doesn't offer a pre-built patient portal, its capabilities allow developers to integrate video conferencing into existing or custom patient portals, enabling features like viewing health trends and sharing readings. Effective integration with a patient portal allows patients to schedule, prepare for, and join virtual visits without switching between disconnected systems.
Appointment Scheduling AI
100ms builds AI agents that automate patient access workflows, including appointment scheduling. AI-powered scheduling tools can handle repetitive tasks like booking, rescheduling, and canceling appointments, freeing up staff and reducing missed calls and no-shows. These AI agents can operate 24/7, answer patient calls, and integrate with EHRs to manage real-time availability.
Multi-Language Patient Support
Telehealth platforms, including those built with 100ms's real-time communication infrastructure, can integrate multilingual support to bridge language barriers. This can involve real-time interpretation tools for live interactions and automated multilingual messaging for appointment reminders and care instructions. Integrating multilingual support is crucial for equitable care and can improve patient safety and satisfaction.
Health Literacy Adaptation
Telehealth platforms can play a pivotal role in improving health literacy by providing accessible information and fostering patient autonomy. Effective communication strategies, including the use of visual aids and adapting communication styles, are important in a telehealth setting to enhance patient understanding. Telehealth can also offer condition-specific education and remote patient monitoring to help patients track symptoms and understand trends, thereby improving their ability to identify abnormal health situations.
Chronic Disease Management
100ms's real-time video and audio capabilities can be used to build telehealth solutions that support chronic disease management through virtual appointments and remote monitoring. Telehealth is effective for ongoing care of chronic conditions, allowing for routine monitoring of vital signs, data sharing between visits, and care coordination. AI agents from 100ms can automate patient access workflows for specialty practices, which often deal with chronic conditions.
Medication Adherence Features
Telemedicine, facilitated by platforms like 100ms, can enhance medication adherence through virtual consultations and medication management tools. Telehealth platforms can incorporate medication reminders, educational resources, and interactive tools to help patients understand their regimens and improve compliance. Remote patient monitoring devices can also track medication intake and transmit data to providers, adding accountability.
Accessibility Compliance
100ms provides a HIPAA-compliant workspace, ensuring that video and audio calls are encrypted and data is handled securely. Telehealth services, including those built with 100ms, must comply with the Americans with Disabilities Act (ADA) and Section 504 to ensure equal access for individuals with disabilities. This includes supporting features like screen readers, keyboard navigation, and captioning.
Physician Tip
Leverage 100ms's robust real-time audio and video SDKs to create highly interactive and engaging virtual consultation experiences. Utilize the AI agent capabilities to automate administrative tasks like appointment scheduling and benefits verification, freeing up staff for more direct patient care. Integrate the platform with existing patient portals and EHRs to ensure a seamless patient journey and centralized data management. Prioritize the development of multilingual support and health literacy adaptations within your telehealth applications to cater to diverse patient populations and improve understanding and adherence to care plans. Explore remote patient monitoring features to continuously track patient health metrics and proactively manage chronic diseases.
100ms provides client-side SDKs for web, Android, and iOS, along with REST APIs, allowing for flexible integration into existing healthcare applications and systems. It can be integrated with patient portals and EHRs to streamline workflows and data exchange. The platform's plugin interface supports the integration of machine learning models for advanced functionalities like real-time posture detection in physiotherapy. 100ms also offers a HIPAA-compliant workspace and SOC2 Type 2 compliance, which is crucial for healthcare integrations.
Details
| Category | Patient Engagement & Education |
| Pricing |
Paid, with free trial available
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated The website does not explicitly mention FDA clearance for its telehealth platform or AI tools. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
100ms is a video conferencing tool with powerful APIs and a user-friendly interface, particularly noted for its superior audio and video quality that adapts to network strength. It's praised for abstracting the complexities of WebRTC, making it easier for developers to implement. While generally well-received, some users have pointed out areas for improvement in its documentation and mobile/cross-browser support.
Overall: PositiveStrengths
- Intuitive user interface.
- Highly powerful APIs.
- Superior audio and video quality that adapts to network strength.
- Easy to implement for web and app, allowing cross-platform communication.
- Abstracts the complexities of WebRTC.
- Offers features like screen sharing, chat, group creation, and screen recording.
Limitations
- Implementation documentation needs improvement, with some information lacking.
- Company support could be better.
- More features can be added for mobile and cross-browser support.
- No Android foreground service out of the box for rooms to run in the background.
- Docs have gaps for edge cases and advanced features.
Based on reviews from: G2, Reddit
Last updated: 2026-10-02
Ratings & Reviews
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Press & Coverage
South Florida Hospital News
Mayo Clinic Platform_Accelerate welcomes new cohort of healthcare technology startups
100ms has been selected for the Mayo Clinic Platform_Accelerate's latest cohort, joining 17 other healthcare technology companies. They will participate in a 30-week program to develop and validate AI-driven healthcare solutions, with 100ms focusing on AI agents to automate patient access workflows for specialty practices.
2026-03
Medical Economics
Medicare telehealth boom hasn't driven more visits, study finds
A new study indicates that the increase in telehealth use among traditional Medicare patients has not led to an overall rise in office visits, but rather a substitution for in-person appointments, with total visit volumes remaining stable or declining through mid-2024.
2026-01
Health Resources and Services Administration (HHS)
Telehealth policy updates
Recent telehealth policy updates extend Medicare telehealth access options, allowing patients to receive non-behavioral/mental telehealth services at home using audio-only platforms through December 31, 2027, and permanently for behavioral/mental health services.
2026-02
American Medical Association (AMA)
New data details how telehealth use varies by physician specialty
A new AMA report reveals that physician telehealth use in 2024 remained nearly triple pre-pandemic levels, though with significant variation across specialties, and Medicare claims data corroborates these patterns.
2025-12
openPR.com
Why Is the Telehealth Solutions Market Becoming a Key Investment Opportunity Amid the Rapid Shift Toward Virtual and Connected Healthcare
The global telehealth solutions market is projected to reach USD 949.7 billion by 2033, driven by increasing adoption of remote healthcare services, virtual consultations, and digital health platforms, with a growing focus on cost optimization and chronic disease management.
2026-09
Michigan State Medical Society
Telehealth Flexibilities: What Physicians Need to Know
Congress has proposed a legislative package to extend pandemic-era Medicare telehealth flexibilities through 2027, preserving virtual care waivers that allow patients to receive telehealth services regardless of geographic location, which is crucial for rural and underserved communities.
2026-01
Associated Press
Telehealth companies keep exposing their customers' medical data. What should they do?
The Federal Trade Commission (FTC) has filed lawsuits against several telehealth companies, including Hims & Hers, for allegedly sharing users' health data with advertising platforms without consent, highlighting a gap in federal privacy laws for telehealth.
2026-09
PMC (PubMed Central)
A Comprehensive Review on Exploring the Impact of Telemedicine on Healthcare Accessibility
This review highlights telemedicine's transformative role in improving healthcare accessibility by overcoming geographical, financial, sociocultural, and infrastructural barriers through remote consultations and monitoring, while acknowledging challenges like technological hurdles and regulatory issues.
2024-03
Frequently Asked Questions
100ms is a platform that provides real-time video, audio, and chat infrastructure, allowing you to integrate these communication features directly into your existing patient portal or telehealth platform. This can enhance patient engagement by enabling more interactive virtual consultations, group therapy sessions, or educational webinars, making healthcare more accessible and personalized.
100ms is designed to be easily integrated into your existing applications, meaning patients would interact with it through a familiar interface, simplifying adoption. Regarding compliance, 100ms provides the underlying technology, and it's crucial for your organization to ensure that your implementation and usage of the platform adhere to all relevant telehealth regulations, including HIPAA for patient privacy and data security.
Yes, there are several alternatives, including other real-time communication SDKs and complete telehealth platforms. Key differences often lie in the level of customization offered (100ms provides highly customizable SDKs), pricing models, and the breadth of features beyond core video/audio, such as scheduling, billing, and EHR integration.
100ms typically uses a usage-based pricing model, often charging per minute of audio/video usage and per participant. The potential costs for a physician's practice would depend on the volume of virtual consultations, the number of participants in group sessions, and the specific features utilized. It's advisable to consult their pricing page or sales team for a tailored quote.
While 100ms offers robust real-time communication, its primary focus is on the infrastructure rather than a complete, out-of-the-box telehealth solution. Limitations might include the need for your development team to integrate and build features around the core SDKs, and the responsibility for ensuring regulatory compliance and data security remains with your practice.
100ms provides SDKs that allow for flexible integration into various platforms. While it doesn't offer direct, out-of-the-box EHR integration, your development team can build custom integrations to connect the communication features with your EHR system, enabling a more seamless workflow for patient data and appointments.
100ms typically offers various levels of technical support, ranging from documentation and community forums to dedicated support channels for enterprise clients. The specific level of support available would depend on your service agreement, so it's important to clarify this during the onboarding process to ensure timely assistance for any technical difficulties.
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| Last Verified: 2026-09-30 | First Added: 2026-09-30
Investors who backed 100ms
Funded through the company that built this tool.
