98point6
About 98point6
98point6, now operating as 98point6 Technologies, is a healthcare AI company that develops and licenses an artificial intelligence-powered, text-based virtual care platform to health systems and providers. The company’s proprietary technology platform consists of cloud-based software designed to empower healthcare organizations to create and expand their virtual care offerings. This includes a physician-facing clinician console, a patient-facing branded app, and professional services and support. The platform leverages machine learning models developed since 2017, utilizing insights from hundreds of thousands of patient visits to efficiently prioritize case assignments and provide clinical care teams with instant, one-click text-based options during patient interactions.
Originally founded in 2015, 98point6 initially focused on providing direct-to-consumer and employer-sponsored telehealth services, offering on-demand, text-based primary care. In March 2023, a significant shift occurred when Transcarent acquired 98point6’s virtual care platform and primary care business, valued at $100 million in cash and equity. Following this acquisition, the company rebranded as 98point6 Technologies, pivoting its mission to licensing its AI-powered virtual care software to third-party healthcare providers. This strategic move allows 98point6 Technologies to focus on advancing medical technology to enable exceptional healthcare, expanding its library of care modules to treat more low-acuity conditions, and adding new modules for chronic care and behavioral health.
Focus Areas
Business Intelligence
| Key Investors | Activant Capital, L Catterton, Goldman Sachs Investment Partners, Transcarent, YIS Capital |
| Partnerships | MultiCare Health System (for Indigo Health), SteadyMD, Baptist Health, UAB Medicine |
| Acquisitions | Bright.md (acquired remaining assets in January 2024). Acquired by Transcarent (March 2023) |
| Technology | Cloud-based software platform leveraging artificial intelligence and machine learning. It includes a physician-facing clinician console, a patient-facing branded app, and professional services. The platform supports both real-time text-based messaging, audio, or video interactions and asynchronous care. It automates intake, charting, orders, and provides evidence-based clinical decision support. |
| FDA Clearances | unknown cleared products (estimated) |
What Physicians Need to Know
For physicians, 98point6's platform is designed to streamline workflows and reduce administrative burden through AI-powered intake, automated charting, and instantaneous documentation, allowing more time for patient treatment. The platform offers automated clinical decision support to aid in efficient and high-quality visits, and supports both asynchronous and real-time care modalities. It aims to increase provider efficiency and tackle burnout by enabling physicians to practice at the top of their license.
98point6 emphasizes data integration as a cornerstone of its platform. It supports automatic pulling of EMR data into the clinician console and sending visit data back to the EMR, with standards-based integration for systems like Epic and Cerner (HL7 or FHIR). The platform also supports data integrations for analytics, reporting, security, compliance, and other administrative needs. Additionally, it offers single sign-on (SSO) integration for seamless patient login.
What the Web Says
98point6 is a telemedicine platform offering on-demand primary care through a mobile app, primarily utilizing text-based consultations with board-certified physicians. It aims to provide convenient, affordable, and accessible healthcare for non-emergency conditions. While many users praise its ease of use, speed, and affordability, some express frustration with the limitations of care, particularly regarding prescription reluctance and being advised to seek in-person care for issues they believed could be handled virtually.
Overall: MixedStrengths
- Convenient and fast access to doctors via text or video.
- Affordable, often available as an employer benefit or with a low annual subscription.
- Ability to receive diagnoses and prescriptions for minor ailments without in-person visits.
- HIPAA compliant and secure messaging.
- Good for medication refills for non-controlled substances.
- Positive work-life balance and mission-driven culture reported by some employees.
Limitations
- Doctors can be hesitant to prescribe medication, often advising in-person visits.
- Limited scope of care, not suitable for emergencies or complex conditions.
- Inconsistent experiences with care quality and follow-up.
- Poor customer support reported by some users.
- Some users feel it's a waste of money if they are frequently referred elsewhere.
- Concerns about the business model and leadership changes from former employees.
Based on reviews from: SourceForge, Elion Health, Reddit, Apple App Store, Trustpilot, Indeed, SoftwareWorld
Last updated: 2026-07-27
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