98point6
by 98point6
· Based in United States →
— Expand healthcare access. Increase provider bandwidth.
Varies by employer/health plan/health system
Overview
98point6 offers an AI-powered virtual care platform designed to streamline primary care delivery for healthcare organizations. The platform aims to reduce administrative burden and enhance provider efficiency through automation.
- What it does: The 98point6 platform provides both asynchronous and real-time virtual care capabilities, including text-based messaging, audio, and video consultations. It utilizes AI and machine learning for automated patient intake, gathering medical history, and generating follow-up questions. The system also offers evidence-based clinical decision support and automates charting and orders.
- Who it is for: The platform is intended for healthcare organizations, including health systems, health plans, and employers, to support their virtual care strategies. It is primarily focused on primary care, with capabilities for diagnosing and treating common conditions, and also integrates behavioral health services.
- How it fits a clinical or practice workflow: 98point6 integrates with existing EHR systems, aiming to eliminate multiple workflows. It automates tasks such as patient intake and medical history gathering, allowing clinicians to focus on treatment. The platform also includes a clinician console with configurable workflows, automated clinical decision support tools, and support for multi-patient chat. It can also facilitate diagnostic testing support, including ordering and reviewing results.
- Notable capabilities: Key features include AI-powered patient intake, automated administrative tasks, evidence-based clinical decision support, and seamless EHR integration. The platform supports customizable workflows for both asynchronous and real-time care, and offers a white-labeled patient experience. It also provides a virtual waiting room with a patient queue and one-click chat suggestions for clinicians.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered automated patient intake
- Asynchronous and real-time care (text, audio, video)
- Automated clinical decision support
- EMR data integration (HL7, FHIR, Epic, Cerner)
- Automated charting and orders
- Customizable workflows
- White-labeled platform
- Virtual waiting room with patient queue
- Prescriptive authority and physician oversight in all 50 states (for diagnostic testing support)
- Support for individual and bulk diagnostic orders
Use Cases
- Expanding healthcare access for patients
- Increasing provider efficiency and reducing administrative burden
- Streamlining patient throughput and engagement
- Delivering virtual primary care
- Integrating behavioral health services
- Supporting diagnostic testing workflows
What Physicians Need to Know
Scheduling Optimization
98point6 offers both asynchronous and real-time virtual care, allowing for flexible patient access without traditional scheduling requirements for non-urgent concerns. They also provide a virtual waiting room with a patient queue to manage real-time care. For scheduled visits, patients can choose a convenient date and time. The platform aims to reduce patient wait times and improve access to care.
Staff Management Features
The platform's clinician console automates administrative tasks like intake, charting, and orders, aiming to increase provider efficiency and reduce burnout. It supports configurable case assignment, allowing patient visits to be self-assigned by clinicians or assigned by an administrator. There's also a focus on physician collaboration, with opportunities for doctors to discuss cases and support each other.
Patient Flow Analytics
98point6 utilizes AI and machine learning for automated patient intake, predicting appropriate information-gathering questions based on millions of patient encounters. The platform can quickly identify urgent concerns within the patient queue. It also offers automated clinical decision support and configurable workflows to guide patients to the most appropriate care modality.
Multi-Location Support
The 98point6 platform is available nationwide, 24/7, 365 days a year, supporting care in all 50 states and Washington D.C. It is a cloud-based, licensable technology designed to be scalable for healthcare organizations.
Financial Dashboard
The platform supports revenue cycle management through a multi-clearinghouse model, including Waystar, to improve billing accuracy and cash flow. It aims to help healthcare organizations create new revenue streams and reduce administrative burdens.
Quality Metrics Tracking
The platform provides clinical documentation and decision-support tools. It allows for the creation of new quality measures by reviewing transcripts of patient-physician conversations. The care team is regularly reviewed to meet rigorous quality standards. The platform also offers auditable closed-loop data flow for compliance and retains all test orders and results.
Compliance Reporting
98point6 is HIPAA compliant, ensuring patient data privacy and security. Communications are encrypted, and medical records are stored securely. The platform also undergoes SOC 2 audits annually and has an information security management system based on ISO 27001. It is compliant with all Department of Health reporting requirements for diagnostic testing.
Physician Tip
Leverage the AI-powered intake and automated charting to significantly reduce administrative burden, allowing more focus on patient treatment. Utilize the asynchronous care options for managing non-urgent patient concerns efficiently. Engage with the clinical decision support tools and collaborate with other physicians on the platform to enhance diagnostic accuracy and treatment plans. Take advantage of the comprehensive diagnostic testing support, including automated ordering and follow-up for critical values, to streamline patient care. The platform's ability to provide transcripts of visits can be a valuable tool for review and continuous quality improvement.
98point6 emphasizes data integration as a cornerstone of its platform. It supports automatic pulling of EMR data into the clinician console and sending visit data back to the EMR, with standards-based integration for Epic and Cerner, as well as other EMRs. The platform also supports data integrations for analytics, reporting, security, compliance, and other administrative needs. Seamless integration with EHRs is a key feature to eliminate multiple workflows. The platform also integrates with commercial labs for diagnostic testing, supporting existing systems and processes.
Details
| Category | Practice Management & Scheduling |
| Pricing |
Varies by employer/health plan/health system
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated No information found regarding FDA clearance for the 98point6 platform itself. As a medical provider, 98point6 is HIPAA compliant. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
98point6 offers on-demand primary care through a mobile app, connecting users with board-certified physicians via text, and sometimes video, for diagnoses, treatment, and prescriptions. It aims to provide convenient, affordable, and accessible healthcare for non-emergency conditions, leveraging AI for initial symptom triage and administrative tasks. The service has garnered mixed reviews, with many praising its convenience and speed, while others express concerns about the quality of care for more complex issues and unhelpful customer support.
Overall: MixedStrengths
- Convenient and easy to use, providing quick access to doctors without appointments or waiting rooms.
- Affordable, especially with employer benefits or a low annual subscription fee for unlimited visits.
- Text-based consultations are ideal for busy schedules, remote areas, or those with anxiety about in-person visits.
- Ability to receive diagnoses and prescriptions for a wide range of non-emergency conditions.
- AI assists with patient intake and reduces administrative burden for physicians.
- Supports patient safety, quality control, and outcomes through its proprietary care delivery platform.
Limitations
- Some users report unhelpful and patronizing customer support.
- Doctors may be hesitant to prescribe medication or may refer patients to urgent care for issues that users believe could be handled by the app.
- Concerns about the quality of care for more complex issues or when a physical examination might be beneficial.
- Limited to US users and primarily focuses on general and minor health conditions, not emergencies or specialty care.
- Prescription fulfillment and follow-up responses can vary by location and doctor availability.
- Some users have experienced issues with insurance billing and dishonest disclosures regarding charges.
Based on reviews from: SourceForge, Slashdot, Apple App Store, Reddit, YouTube, Medium, Indeed, Trustpilot, G2, SoftwareWorld, Christensen Institute
Last updated: 2026-07-29
Ratings & Reviews
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Press & Coverage
PR Newswire
98point6 Technologies Announces the Acquisition of Bright.md to Accelerate the Launch of its Asynchronous Care Module
98point6 Technologies acquired Bright.md to integrate an asynchronous care module into its platform, enabling healthcare providers to offer both live and asynchronous virtual care options. This acquisition aims to enhance patient engagement and provider efficiency.
2024-01
GeekWire
98point6 hit by new layoffs in latest change at health tech startup
Seattle-based digital healthcare startup 98point6 conducted a new round of layoffs in April 2024, following a period of significant business model changes, including selling its care delivery division and focusing on licensing its software.
2024-04
98point6 Technologies
98point6 Technologies Collaborates with SteadyMD to Offer Comprehensive Virtual Care Solution to Healthcare Organizations
98point6 Technologies partnered with SteadyMD to provide a comprehensive virtual care solution, combining 98point6's technology with SteadyMD's clinicians to help healthcare organizations manage patient workloads and reduce costs.
2023-10
Healthcare Dive
Transcarent to acquire majority of telehealth platform 98point6 for $100M
Transcarent agreed to acquire the majority of 98point6's on-demand virtual care platform, including its physician group, for up to $100 million, while the remaining 98point6 rebranded as 98point6 Technologies to focus on software licensing.
2023-03
98point6 Technologies
Telehealth Trailblazer 98point6 Announces Intent to Sell Care Delivery Division and Emerge as a Licensed Software Provider
98point6 announced its plan to sell its Care Delivery division to Transcarent and relaunch as 98point6 Technologies, a licensed software provider, focusing on offering its virtual care platform to third-party healthcare providers.
2023-03
Puget Sound Business Journal
98point6 raises $30.7M following sale of original business line
Following the sale of its care delivery business, 98point6 raised $30.7 million to support its transition to a software-only company, focusing on licensing its technology to healthcare systems.
2023-04
98point6 Technologies
98point6 Announces New Strategic Direction To License Primary Care Platform
98point6 announced a new strategic direction to license its primary care platform, aiming to accelerate the adoption of on-demand care and improve access within health care systems.
2022-09
Telehealth and Medicine Today
Feasibility of Recommending mHealth Solutions to Patients Receiving Virtual Primary Care
This pilot program evaluated the feasibility of connecting 98point6 virtual care patients with the 2Morrow app for behavioral health concerns, demonstrating good patient adherence to mHealth recommendations.
2019-05
Frequently Asked Questions
98point6 is designed to integrate with existing systems, including EHRs, and offers customizable workflows. It aims to automate administrative tasks such as patient intake, charting, and ordering, allowing physicians to focus more on patient care and operate at the top of their license.
98point6 is HIPAA compliant and adheres to privacy and security laws in each state where it operates. The platform also supports data integrations for security and compliance needs.
Several alternatives to 98point6 exist, offering various features for practice management and telehealth. Some notable options include RXNT, Mend, Advaa Health, Carepatron, SimplePractice, Teladoc Health, and Tebra.
While specific pricing for healthcare organizations isn't explicitly detailed, 98point6 generally operates on a subscription-based model. For patients, costs can vary, with some employer or health plans offering low to no-cost visits, or a per-visit fee for others.
98point6 primarily focuses on on-demand primary care for common conditions and can diagnose, treat, and prescribe medications or order labs. However, it does not treat medical emergencies, nor does it prescribe DEA controlled substances, non-therapeutic drugs, or certain other drugs with abuse potential. The service is generally available for individuals aged 1 and older, with account holders needing to be 18+ (19+ in Nebraska).
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| Last Verified: 2026-07-26 | First Added: 2026-07-26