About Collectly
Collectly is an AI-driven healthcare technology company focused on revolutionizing revenue cycle management (RCM) and patient financial engagement. The platform automates various aspects of medical billing, patient communication, and payment collection for healthcare providers. This includes digital check-in, in-person payment processing, and automated post-service billing, all designed to streamline financial operations. Collectly’s solutions aim to enhance the financial health of healthcare providers by accelerating cash flow, increasing collection rates, and reducing administrative burdens, while also improving the patient financial experience.
For physicians and healthcare organizations, Collectly offers a comprehensive suite of AI-powered tools that integrate seamlessly with existing Electronic Health Record (EHR) and Practice Management (PM) systems. Key features include automated patient statements and reminders, flexible online payment options, and AI-powered support through agents like ‘Billie.’ Billie, an AI voice and chat agent, provides 24/7 assistance to patients, answering billing inquiries, explaining bills, and facilitating payment plans. This technology helps reduce human error in coding and billing, improves financial forecasting through data analytics, and ensures compliance with regulations such as HIPAA, SOC2, and HITRUST, thereby enhancing data security and regulatory adherence.
The company’s focus is on creating a patient-centric billing experience that prioritizes clear communication, personalized payment options, and straightforward processes. By automating workflows and providing real-time data, Collectly helps healthcare providers reduce days sales outstanding (DSO) and increase patient satisfaction. The platform serves a diverse range of clients, including medical groups, private practices, billing and RCM companies, hospitals, and health systems across the United States.
Focus Areas
Business Intelligence
| Key Investors | Sapphire Ventures, YC, Wayfinder Ventures, Burst Capital, Cabra VC, Davidovs VC, GoAhead Ventures, Granatus Ventures, HIVE, Index Ventures, IT-Farm, Lightspeed Venture Partners, TMT Investments |
| Acquisitions | Pledge Health (March 2026) |
| Technology | AI-powered revenue cycle platform, cloud-hosted and web-based, integrates with major EHR/PM systems (e.g., Athena Health, DrChrono, Epic, Cerner, Kareo), AI workflow engine, Billie AI Agent (voice and chat) |
What Physicians Need to Know
For physicians, Collectly stands out by significantly reducing administrative burden and improving cash flow. The AI-powered automation handles routine billing inquiries and tasks, freeing up staff to focus on patient care. The platform's ability to provide clear, transparent billing and flexible payment options enhances the patient financial experience, leading to higher patient satisfaction and improved collection rates. Real-time eligibility and benefits verification prevent unexpected costs for patients and reduce denials for practices. The seamless integration with existing EHR and PM systems means minimal disruption to current workflows.
Collectly integrates seamlessly with over 20 leading Electronic Health Record (EHR) and Practice Management (PM) systems, ensuring compatibility with existing healthcare IT infrastructure without disrupting workflows. This includes bidirectional data synchronization for balances, eligibility data, statements, and payment status in real-time.
What the Web Says
Collectly is a patient engagement platform designed to streamline medical billing for healthcare organizations, including practices, medical groups, and billing companies. It aims to automate the entire billing process, enhance patient cash flow, and improve patient satisfaction. The platform is praised for its ability to reduce patient frustration through features like chat functions and customizable payment plans, and for its efficiency in collecting payments faster than the industry average.
Overall: PositiveStrengths
- Fully integrated with various EHR/PM systems, automating workflows and reducing manual errors.
- Offers a chat function that allows patients to get answers to billing questions quickly and easily, reducing frustration.
- Enables patients to customize payment plans, giving them more control over their medical bills.
- Significantly improves payment collection efficiency, with patients typically settling bills within a week or two.
- Provides excellent customer service, taking feedback seriously and implementing solutions or workarounds.
- User-friendly interface for both healthcare providers and patients.
Limitations
- Some restrictions in EMR systems require manual fixes for accounts to cross over, necessitating manual reports to identify these accounts.
- The user interface (UI) could benefit from improvement.
- Can be overwhelming at first due to the abundance of customization options and advanced settings.
- Pricing can be a bit high for smaller teams.
- Lack of an automated email for certain issues.
Based on reviews from: G2, Capterra, ITQlick, Elion, Slashdot
Last updated: 2026-09-13
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