GetWell Network
About GetWell Network
Get Well (formerly GetWellNetwork) is a global digital health technology company that provides patient engagement solutions. Their interactive platform aims to unite providers and consumers as partners in the healthcare journey, empowering patients and families while supporting clinicians and delivering improved outcomes. The company’s solutions are designed to engage patients across the entire care continuum, from inpatient to outpatient settings, including physician practices and urgent care clinics.
For physicians, Get Well’s platform offers tools to enhance patient education, improve communication, and streamline workflows. This includes features like online scheduling, appointment reminders, digital check-in and registration, secure messaging, and comprehensive care plan libraries across various specialties. The system also integrates with existing IT infrastructure, such as electronic health records (EHRs) and patient portals, to provide a seamless experience. By leveraging AI, Get Well aims to provide precision engagement, offering tailored information and support to patients, which can lead to increased patient activation, loyalty, and better health outcomes, while potentially reducing care costs.
Focus Areas
Business Intelligence
| Key Investors | SAIGroup, Industry Ventures, The Grosvenor Funds, Johnson & Johnson, Valhalla Partners, Ascension Health Ventures, Welsh, Carson, Anderson & Stowe |
| Partnerships | Adventist Health, Ann & Robert H. Lurie Children's Hospital of Chicago, C.S. Mott Children's Hospital, Froedtert Hospital & Medical College of Wisconsin, HSHS Saint John's Children's Hospital, Intermountain Health, Jackson Health System, LifeBridge Health, MUSC Health Columbia Medical Center Northeast, Nemours Children's Health, Northeast Georgia Health Systems HQ, UC Irvine Medical Center, UMass Memorial Health, Caregility, Hillrom (Baxter), AIVA Health, Oracle Health, Nucleus Medical Media |
| Acquisitions | Docent Health (2021), HealthLoop (2018), Seamless Medical Systems (2017), The Wellness Network (2021) |
| Technology | cloud-native, AI-driven real-time SMS, asynchronous messaging, AI-powered text and services, longitudinal data analytics, integration with EHR and patient portals, virtual care support via videoconferencing |
What Physicians Need to Know
For physicians, Get Well Network's tools aim to streamline workflows, improve communication, and provide real-time insights into patient engagement. The deep integration with EHRs means fewer logins and direct access to patient education, care plans, and progress within their familiar clinical environment. The platform helps physicians engage patients more actively in their care, potentially leading to better adherence to care plans, reduced readmissions, and improved patient satisfaction scores. AI-powered nudges and live navigator support can also assist in driving patient care plan adherence and enabling timely interventions.
Get Well Network boasts extensive integration capabilities, connecting with over 1,000 IT systems, including major EHRs like Cerner Millennium, CareAware, and Epic. They also partner with various healthcare technology companies for ambient monitoring (Care.ai), telehealth (Caregility), virtual health assistants (AIVA Health), and smart room technology (Samsung, Hillrom). Their integration strategy focuses on using standards-based APIs and SMART apps to reduce complexity and embed functionalities directly into clinician workflows.
What the Web Says
GetWell Network is a healthcare technology company that focuses on patient engagement solutions, aiming to improve healthcare outcomes by involving patients and their families more deeply in their care through interactive software and services. Their offerings include educational content, communication tools, and personalized information delivered via in-hospital televisions, personal devices, and computers. The company has been in the digital patient engagement field for over two decades.
Overall: MixedStrengths
- Helps educate patients and connects with charting.
- Interactive features like educational videos and games are useful and refreshing.
- Can improve patient satisfaction and HCAHPS scores.
- Provides patients with a voice in their care.
- Good culture, mature and responsible leadership, and decent benefits (according to some employees).
- Passionate, smart, and invested coworkers.
Limitations
- Consistent technical issues and lack of communication regarding changes from GetWell Network.
- Difficult to support from a technical perspective, with inflexibility in allowing facility IT teams to resolve issues directly.
- Some content updates are sparse, and games can become repetitive.
- Frequent layoffs create a stressful and unstable workplace.
- Little diversity in leadership.
- Management sometimes lacks understanding of products or client-facing work.
Based on reviews from: G2, Gartner Peer Insights, FeaturedCustomers, Indeed.com, KLAS Research, Reddit, Capterra
Last updated: 2026-09-11
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