GetWell
Overview
Get Well, now part of SAIGroup, provides a digital patient engagement platform that leverages AI to deliver personalized education, communication, and support throughout the patient journey. Their solutions are designed to activate, engage, and retain patients and members across the entire care continuum, including inpatient, outpatient, community, and home settings. The platform aims to improve patient activation, loyalty, and outcomes while reducing the cost of care. Get Well integrates advanced AI navigation with high-touch care experiences, offering solutions for health systems, hospitals, health plans, and government healthcare entities. The company’s offerings include the Get Well 360 platform, which revolutionizes every step of the healthcare journey, and GetWell Navigate, a digital patient navigation solution that uses conversational AI for personalized outreach and automated care pathways.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered on-demand patient assistant (Opal)
- Personalized education and communication
- Automated care pathways and digital care plans
- AI-driven real-time SMS and asynchronous messaging
- Longitudinal patient engagement and activation
- Cross-continuum communication and care coordination
- Integration with EHR and other IT systems (3500+ integrations)
- Interactive Patient Whiteboardu2122
- Remote patient monitoring
- SDOH Screening & Navigation Solution
Use Cases
- Improving patient activation and engagement
- Reducing hospital readmissions
- Enhancing clinical quality and efficiency
- Growing market share and patient retention
- Supporting maternal health programs
- Managing population health and chronic conditions
What Physicians Need to Know
Leverage GetWell's AI-powered tools and integrations to streamline workflows, automate routine tasks, and provide consistent patient education, freeing up time for direct patient care. Utilize the AI-driven communication for proactive patient engagement and early intervention, especially for chronic disease management and post-discharge support. Ensure patients are aware of and encouraged to use the multi-language support and accessible features to promote health equity and better adherence.
GetWell boasts extensive integration capabilities, including over 20 unique EHR integrations (e.g., Epic, Oracle Cerner, Athenahealth, Meditech) and over 500 partner integrations. They embed capabilities directly into EHR and patient portal platforms, supporting bi-directional data exchange and SMART/SSO access. Key partnerships include Caregility, CareView, Aiva Health, and Amazon Alexa for enhanced virtual care and smart room technology.
Details
| Category | Patient Engagement & Education |
| Pricing | Contact for pricing — Pricing information is not publicly available; contact Get Well for a demo and pricing details. |
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
What the Web Says
GetWell (GetWellNetwork) is a healthcare technology company that focuses on patient engagement to improve healthcare outcomes. Their interactive software and services aim to involve patients and their families more deeply in their care by providing educational content, communication tools, and personalized information through various devices. The company has been in the digital patient engagement field for over two decades.
Overall: MixedStrengths
- Enhances patient engagement and education through interactive tools like videos and games.
- Integrates with Electronic Health Records (EHR) and other hospital systems.
- Helps improve patient satisfaction scores (HCAHPS) and compliance with healthcare recommendations.
- Provides personalized information and communication tools to patients.
- Can lead to improved operational scalability for healthcare providers.
- Offers a variety of interfaces tailored to different patient demographics (e.g., teens, young children).
Limitations
- Consistent technical issues and lack of communication regarding changes from GetWell.
- Difficulty for in-house IT teams to support the system due to inflexibility and slow support from GetWell.
- Content may lack regular updates and stimulating material to sustain patient attention.
- Some users report that patients who need the system most don't use it often.
- Frequent company layoffs can create a stressful work environment.
- Limited accredited hospitals, clinics, and dental clinics for some GetWell Health Services offerings (potentially a different entity).
Based on reviews from: G2, Gartner Peer Insights, Indeed.com, Dragon Blogger Technology, Reddit
Last updated: 2026-09-15
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Frequently Asked Questions
Investors who backed GetWell
Funded through the company that built this tool.
