Henry Schein One

American Fork, UT, United States  All United States companies → — Founded 2018
Healthcare Conglomerate Practice Management Suite Specialty-Focused AI
Dentistry
Clinical Decision Support & Reference Dental AI
Joint Venture (between Henry Schein, Inc. and Internet Brands)
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Products

Dentrix Detect AI
Henry Schein One
Clinical Decision Support & Reference
Dentrix Detect AI by Henry Schein One is an FDA-cleared AI add-on for Dentrix practice management software, enhancing X-ray analysis with real-time annotations for caries detection, radiographic bone level measurements, and other pathologies, improving diagnostic accuracy and patient communication.
Add-on to dentrix/dentrix ascend subscription; specific pricing not publicly disclosed.

See all 1 product →

About Henry Schein One

Henry Schein One is the world’s largest dental practice management software company, formed in 2018 as a joint venture between Henry Schein, Inc. and Internet Brands. The company aims to simplify dental practice management by providing integrated technology that connects various systems, shares data, and automates tasks, allowing dental teams to focus on patient care. Their comprehensive portfolio includes solutions for demand generation, patient experience, practice management, revenue management, dental analytics, and clinical workflow.

For physicians, Henry Schein One offers a suite of products designed to streamline practice management, enhance patient care, and boost efficiency. This includes practice management software like Dentrix and Dentrix Ascend, which integrate front office, clinical, and financial tools. They also provide marketing and patient experience solutions for online scheduling and reputation management, as well as tools for insurance, billing, and collections. Henry Schein One is actively incorporating AI-enabled and voice-driven workflow enhancements, such as the Next Generation Clinical Workflow embedded in Dentrix Ascend, to improve chairside efficiency and revenue growth.

The company’s focus on AI extends to clinical technology, offering AI-powered diagnostic tools like Detect AI for x-ray analysis, which aims to improve diagnostic accuracy and build patient trust. They are also developing voice-enabled, hands-free charting for hygienists to enhance efficiency and accuracy. Henry Schein One’s collaboration with Amazon Web Services (AWS) is focused on developing the dental industry’s first AI-augmented practice management system, with the goal of reducing clinical documentation time by leveraging generative AI for features like Voice Notes.

Focus Areas

Dental practice management patient engagement revenue cycle management analytics clinical workflow marketing IT solutions AI-powered solutions cloud-based software generative AI diagnostic AI

Business Intelligence

TechnologyCloud-native (Dentrix Ascend), AI-augmented practice management system, API Exchange, Amazon Bedrock, Amazon Transcribe Medical

What Physicians Need to Know

Dental Practice Management
Henry Schein One offers comprehensive practice management software like Dentrix and Dentrix Ascend, which integrate clinical, financial, and administrative workflows. These systems are used by over 709,000 dental professionals in 100,000 global practice locations.
Patient Engagement
Solutions include automated appointment reminders, online scheduling (including via Google search results), digital intake forms, two-way patient messaging, and tools for managing online reputation and patient feedback.
Revenue Cycle Management (RCM)
Henry Schein One provides integrated solutions for insurance eligibility verification, claims processing, billing, and patient payments. Their RCM tools aim to reduce administrative burden, accelerate cash flow, and minimize claim denials through features like real-time eligibility checks and automated coding.
Analytics & Business Intelligence
The company offers comprehensive data analysis tools to uncover growth opportunities, improve decision-making, and provide insights into practice performance.
Clinical Workflow & Imaging
Solutions streamline clinical processes with cutting-edge imaging, AI-powered diagnostics (like Detect AI for X-ray analysis), voice-enabled charting (Voice Perio, Voice Notes), and automated image attachments for claims.
Marketing Solutions
Henry Schein One provides custom website design, search engine optimization (SEO), online reputation management, and targeted advertising (PPC) to help practices attract new patients and enhance their online presence.
IT Solutions & Cybersecurity
TechCentral offers complete dental IT solutions, including managed hardware, proactive maintenance, 24/7 support, and AI-powered cybersecurity with threat detection and HIPAA-compliant reporting.
AI-Powered Solutions
Henry Schein One is deeply integrating AI across its portfolio, including generative AI for documentation (Voice Notes), diagnostic AI for X-ray analysis (Detect AI), and predictive AI for scheduling and case acceptance. They are collaborating with Amazon Web Services (AWS) to develop an AI-augmented practice management system.
Cloud-Based Software
Dentrix Ascend is their cloud-based practice management system, offering anytime, anywhere access to practice data, robust security, and eliminating IT burdens like backups and software updates.
Physician Tip

For physicians, Henry Schein One's offerings aim to significantly reduce administrative burdens through automation and AI, allowing more focus on patient care. Key benefits include:
* **Streamlined Workflows:** Integrated systems connect front office, clinical, and financial tasks, reducing manual entry and errors.
* **Enhanced Diagnostic Confidence:** AI-powered imaging tools like Detect AI assist in analyzing X-rays, flagging areas of concern, and improving diagnostic accuracy, which can also boost patient trust and treatment acceptance.
* **Reduced Documentation Time:** Generative AI solutions, such as Voice Notes, are designed to enable hands-free charting and automatically generate clinical notes, potentially reducing documentation time by 65-70%.
* **Improved Patient Engagement & Acceptance:** Automated reminders, online scheduling, and AI-enhanced treatment presentations help patients understand and accept recommended care, leading to higher case acceptance rates.
* **Optimized Revenue Cycle:** Real-time insurance verification and AI-driven claims processing contribute to cleaner claims, faster payments, and reduced revenue loss from denials.
* **Robust IT Support & Security:** TechCentral provides specialized dental IT support and AI-powered cybersecurity, ensuring data protection and minimizing downtime.

The focus is on moving from 'digital practice management' to 'intelligent practice management' by embedding AI across the entire dental journey.

Henry Schein One emphasizes deeply embedded AI rather than standalone integrations, meaning AI capabilities are seamlessly built into their core practice management systems like Dentrix and Dentrix Ascend. This approach aims to provide a frictionless experience where AI insights work within existing software without requiring separate dashboards or manual data transfers. They also support interoperability, with Dentrix Enterprise integrating with over 40 different medical systems and Dentrix allowing integration with over 270 third-party applications. Their 'LinkIt' workflow specifically enables seamless connections between Dentrix and various digital imaging, planning, and design systems.

Products by Henry Schein One

1 product in the directory

Dentrix Detect AI
Henry Schein One
Clinical Decision Support & Reference
Dentrix Detect AI by Henry Schein One is an FDA-cleared AI add-on for Dentrix practice management software, enhancing X-ray analysis with real-time annotations for caries detection, radiographic bone level measurements, and other pathologies, improving diagnostic accuracy and patient communication.
Add-on to dentrix/dentrix ascend subscription; specific pricing not publicly disclosed.

What the Web Says

Henry Schein One is a major provider of dental practice management software and solutions, including popular products like Dentrix and Lighthouse 360. Reviews indicate a mixed bag of experiences, with some praising their comprehensive software and supportive work environment, while others express frustration with pricing, customer service, and internal company changes.

Overall: Mixed

Strengths

  • Comprehensive dental practice management software (e.g., Dentrix) with features for scheduling, billing, and patient management.
  • Supportive and collaborative team environment.
  • Good benefits, including remote work options and generous PTO for many roles.
  • Software is generally user-friendly and easy to learn.
  • Strong market position and stability in the dental software industry.
  • Management fosters an open-door policy.

Limitations

  • Lack of comprehensive training and constantly changing procedures.
  • Issues with management, including restructuring, poor communication, and high turnover.
  • Overpriced products and services, with frequent new fees and charges.
  • Customer service and technical support can be problematic, with some reporting slow service or unhelpful advice.
  • Glitches and sync problems with some software products like Lighthouse 360.
  • Some employees report a toxic work culture and lack of job security.

Based on reviews from: G2, Glassdoor, Capterra, Indeed.com, Reddit, SimplyHired, Built In, Dental Product Shopper

Last updated: 2026-10-25

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Press & Coverage

Henry Schein One
Henry Schein One Unveils Industry-first Natively Embedded Voice Workflow at 2025 Greater New York Dental Meeting
Henry Schein One announced new natively embedded AI and automation workflows, including Voice Notes, to help dental practices improve revenue and modernize operations. This aims to reduce administrative burden and allow teams to focus on patient care.
2025-11
Henry Schein One
Henry Schein One and AWS Partner on Generative AI in Dentistry
Henry Schein One partnered with Amazon Web Services (AWS) to integrate generative AI technologies across its dental platforms, aiming to create the world's first AI-augmented practice management system. This collaboration seeks to transform dental practice management and patient care through AI-powered solutions.
2025-11
Dentistry Today
Henry Schein One Unveils Ascend Advances - Dentistry Today
Henry Schein One announced three advancements to Dentrix Ascend: Orthodontics in Ascend, Voice Perio for hands-free charting, and expanded eligibility verification through Eligibility Pro. These updates are designed to reduce complexity and provide DSOs with more control over their revenue cycle.
2026-06
Business Wire
Henry Schein One Launches Image Verify, Another Transformative Step Towards Achieving the Cleanest Claims in the Industry - Business Wire
Henry Schein One launched AI-driven Image Verify, a new feature natively embedded in Dentrix and Dentrix Ascend, to improve image quality control at capture and reduce claim denials. This is part of the company's initiative to deliver the cleanest claims experience in dentistry.
2026-02
Henry Schein One
Henry Schein One Unveils the Next Era of Dentrix Ascend for DSOs and Growth-Focused Practices
Henry Schein One unveiled the next era of Dentrix Ascend, introducing three new packages built on an integrated, agentic platform architecture. These packages are designed to help practices and Dental Service Organizations (DSOs) increase revenue and accelerate growth.
2026-03
Henry Schein One
Henry Schein One Releases 2026 Catalyst Index, Revealing Clinical Performance as the Primary Driver of Growth
Henry Schein One released its 2026 Catalyst Index, an annual benchmarking report indicating that clinical execution, rather than just scale or efficiency, is the primary driver of growth in a slower economy. The report highlights that top-performing organizations deliver more complete and consistent care.
2026-05
Henry Schein One
Dentrix Ascend Unveils Autonomous Revenue Cycle Management | Henry Schein One
Henry Schein One unveiled its vision for autonomous revenue cycle management in Dentrix Ascend and launched Claims Manager, a new claims dashboard. This initiative aims to bring eligibility, claims, ERA reconciliation, and patient collections onto a single, flexible foundation supporting AI agents.
2026-07
Henry Schein One
Henry Schein One Revolutionizes Dental with the Most Connected Platform
Henry Schein One announced a new era of dental practice management at the 2025 Chicago Midwinter Meeting, focusing on enhancing security, driving innovation, and creating automated synergies for dental workflows. The company aims to make technology invisible and automate processes like revenue cycle management.
2025-02

Frequently Asked Questions

Henry Schein One offers comprehensive dental practice management solutions like Dentrix, Dentrix Ascend, and Dentally, which integrate front office, clinical, and financial tools into one system. These platforms aim to streamline workflows, enhance patient care, and boost efficiency by connecting clinical, imaging, communication, and revenue cycle management processes. Dentrix Ascend, for example, is a cloud-based solution that reduces IT burdens and provides anytime, anywhere access to practice data.
Henry Schein One is heavily investing in AI and cloud-based solutions to transform dentistry. They are integrating generative AI across their platforms (Dentrix, Dentrix Ascend, Dentally) to create an AI-augmented practice management system that embeds AI into every step of the dental journey, from booking and imaging to payments and treatment presentation. This includes AI-powered diagnostics like Detect AI for X-ray analysis, voice-activated charting, and AI to streamline scheduling and reduce administrative tasks.
Henry Schein One provides integrated revenue cycle management (RCM) solutions designed to simplify insurance claims, eligibility checks, and patient payments. Their offerings, such as Eligibility Pro and Claims Manager, aim to reduce administrative burdens, accelerate collections, and improve financial health by standardizing eligibility workflows and centralizing billing processes. They are also developing autonomous RCM capabilities within Dentrix Ascend to automate eligibility, claims, ERA reconciliation, and patient collections.
Henry Schein One offers robust analytics and reporting tools, primarily through Jarvis Analytics, to help practices uncover growth opportunities and enhance efficiency. Jarvis Analytics integrates with various practice management systems to provide unified data and instant insights on key performance indicators like new patient acquisition, retention rates, and no-show percentages. These tools allow practices to track performance, set goals, and make data-driven decisions to improve profitability.
Henry Schein One provides IT solutions through TechCentral, offering preconfigured and professionally installed IT equipment. With the increasing adoption of cloud and AI, they emphasize building secure, regulatory compliant, and interoperable systems to protect patient data. Their cloud-based platforms like Dentrix Ascend and Dentally offer robust security and automatic data backups to reduce the risk of data loss and meet security standards.
Henry Schein One offers various pricing tiers for its software, with some plans starting around $299/month for Core and $599/month for Premium, and specific packages like Ascend Starter at $199/month for new practices. They have focused on improving customer support, reporting an average call response time of 90 seconds and high customer satisfaction. As a subsidiary of Henry Schein, Inc., Henry Schein One is considered a stable market leader in dental software, with strong revenue growth and a large installed base, though it faces ongoing transitions to cloud-based solutions and competitive scrutiny.
Henry Schein One offers solutions to enhance patient engagement and marketing, aiming to attract and retain patients. Their offerings include automated appointment reminders via text, email, and voicemail, online scheduling, and tools for managing online reputation. They also provide custom website design, SEO services, and social media review management to improve a practice's online presence and credibility.

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