About Hyro
Hyro is a leading healthcare AI company that provides an adaptive communications platform designed to automate patient interactions and enhance operational efficiency for health systems. The platform leverages advanced conversational AI agents, powered by Natural Language Understanding (NLU) and integrated with existing healthcare IT infrastructure, including Electronic Health Record (EHR) systems like Epic and CRM platforms like Salesforce. These AI agents are capable of handling a wide array of patient inquiries and administrative tasks across various digital and voice channels, such as call centers, websites, mobile apps, SMS, and patient portals.
For physicians and healthcare organizations, Hyro’s solution aims to alleviate administrative burdens and improve patient access to care. The AI agents can resolve over 85% of routine patient inquiries, including appointment scheduling, rescheduling, and cancellations, prescription refills, physician search, FAQ resolution, and billing support. This automation frees up human staff to focus on more complex cases, thereby reducing call center inefficiencies, minimizing patient wait times, and combating staff burnout. Additionally, Hyro offers conversational intelligence with analytics dashboards, providing actionable insights into patient interactions, identifying common call drivers, and uncovering knowledge gaps to continuously optimize care delivery.
Hyro’s commitment to responsible AI ensures that its solutions are HIPAA-compliant and designed for enterprise-grade interoperability, allowing for rapid deployment and scalability across more than 45 health systems. The company has also expanded its offerings with Proactive Px™, an AI-powered outbound engagement platform that enables bi-directional communication to proactively meet patient needs, such as appointment reminders and follow-ups.
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| Key Investors | Healthier Capital, Norwest, Define Ventures, Bon Secours Mercy Health, ServiceNow Ventures, Macquarie Capital, Liberty Mutual, Black Opal Ventures, Spero Ventures, Mindset Ventures, Twilio, Hanaco Ventures, Spider Capital, Entrepreneurs Roundtable Accelerator, K20 Fund |
| Partnerships | Sutter Health, WebMD Ignite, Overlake Medical Center & Clinics, Tampa General Hospital, Intermountain Health, Baptist Health, Hackensack Meridian Health, Inova Health System, Piedmont Healthcare, Prisma Health, Emory Healthcare, Texas Health Resources, Salesforce, Cisco, Epic (integration), Genesys CCaaS |
| Technology | Adaptive Communications Platform, Responsible AI Agent Platform, Agentic Conversational Engine (ACE), knowledge graph, natural language understanding (NLU), large language models (LLMs), small language models (SLMs), multi-modal data ingestion, deep integration with EHRs (e.g., Epic) and CRMs (e.g., Salesforce), HIPAA-compliant, cloud-native |
What Physicians Need to Know
For physicians, Hyro stands out by significantly reducing administrative burdens, allowing more focus on patient care. The platform automates routine tasks like appointment scheduling, prescription refills, and answering FAQs, freeing up valuable staff and physician time. It enhances patient access and engagement by providing 24/7 self-service, leading to improved patient adherence and better health outcomes. Physicians benefit from increased operational efficiency through streamlined workflows and reduced call center wait times. Furthermore, Hyro offers data-driven insights into patient interactions, helping practices understand patient needs and optimize services. Its proactive patient engagement capabilities, such as identifying and scheduling preventative screenings, contribute to closing care gaps. The deep integration with major EMRs like Epic and Athenahealth ensures that patient information is accurate and workflows are seamless, minimizing manual data entry and errors.
Hyro offers deep and seamless integrations with leading healthcare systems, including Epic EMR (MyChart, AppOrchard, Willow Ambulatory), Athenahealth, eClinicalWorks EHR, Salesforce (Service Cloud, Health Cloud), Cisco Unified Contact Center, Genesys Cloud CX, Gozio, Infermedica, Kyruus, MEDITECH Expanse, and NICE. These integrations enable secure patient identification, direct scheduling, prescription management, patient record updates, and contextual handoffs to live agents.
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