iPlum

Santa Clara, California, United States All United States companies → — Founded 2015

General Productivity AI

Family Medicine Hospital Medicine Internal Medicine

Bootstrapped — Unfunded

Website Claim this company

Products

iPlum

Medical Phone & Communication

iPlum offers a HIPAA-compliant VoIP and secure texting solution for healthcare teams, providing a dedicated business phone line on personal devices with encryption and team management features.

Starts at $8.99/user/month (billed annually)

See all 1 product →

About iPlum

iPlum is a unified business communication platform that provides secure, compliant mobile communication solutions for professionals and teams, particularly emphasizing the healthcare sector. It allows healthcare providers to use their existing smartphones for business calls, texts, and faxes while maintaining HIPAA and HITECH compliance. This includes features like a dedicated second phone number, separate ringtones, and voicemail to distinguish business from personal communications. The platform aims to simplify business collaboration by merging the user experience of mobile apps with the reliability and scalability of cloud-based operations.

For physicians, iPlum offers a crucial tool for safeguarding patient privacy and adhering to regulatory requirements. It provides secure texting, calling, and voicemail capabilities, ensuring that all interactions involving Protected Health Information (PHI) remain confidential and compliant. Key features beneficial for medical practices include mobile call recording, text archiving, auto-attendant with virtual extensions, and the ability to integrate with external systems like EHRs. This allows for streamlined communication, improved patient engagement, and reduced administrative burdens, all while avoiding costly fines for non-compliant communication.

Focus Areas

HIPAA compliant communication secure texting business phone systems virtual fax call recording unified communications mobile communication compliance

Business Intelligence

Partnerships	athenahealth
Technology	Cloud-based, mobile-first solution, dual-mode calling (carrier + VoIP), end-to-end encryption

What Physicians Need to Know

Secure Mobile Business Communication

iPlum offers a dedicated second phone line for business calls and texts on existing mobile devices, ensuring separation of personal and professional communications. It provides secure texting, calling, and voicemail, all within a HIPAA-compliant framework.

HIPAA & HITECH Compliance

iPlum is specifically designed for HIPAA and HITECH compliance, offering secure, encrypted messaging, calling, and voicemail. They provide a Business Associate Agreement (BAA) for healthcare organizations and implement features like password protection, message expiration, and two-factor authentication to safeguard Protected Health Information (PHI).

Mobile Call Recording

iPlum provides bidirectional call recording for both incoming and outgoing calls, with an optional consent announcement to ensure compliance. Recordings are securely stored and accessible for review and archiving.

Text Archiving

The platform offers secure text archiving for all business communications, automatically capturing and storing messages. This is crucial for compliance with regulations like SEC Rule 17a-4 and FINRA Rule 4511, and messages are stored in a WORM (Write Once, Read Many) compliant format for long-term retention (up to 10 years).

Virtual Phone Systems & Cloud-Based Communication

iPlum offers a cloud-based virtual phone system with features such as a second phone number, phone tree with extensions, auto-attendant, call forwarding, voicemail transcription, and team management. This allows for flexible and scalable communication from smartphones, tablets, or computers.

Key Differentiators

iPlum stands out with its dual-mode calling (voice network or internet data for reliability), a separate business line on existing devices (BYOD ready), comprehensive HIPAA and HITECH compliance with BAA, and a centralized management console for team accounts. It also offers secure app-to-app messaging for clients using a free iPlum app.

Technology Stack

iPlum utilizes a cloud-based infrastructure, VoIP technology for clear call quality, AES-256 data encryption, and PKI cryptography for security. It also offers API integration for connecting with external systems like EHR and EMS.

Physician Tip

For physicians, iPlum provides a crucial solution for maintaining patient privacy and streamlining communication while adhering to strict regulatory requirements. The ability to have a separate, HIPAA-compliant business line on a personal mobile device means doctors can avoid sharing their personal numbers with patients, improving work-life balance and privacy. Secure texting, calling, and voicemail with archiving capabilities ensure that all patient interactions are documented and protected, reducing the risk of compliance violations. Features like voicemail-to-email transcription and auto-attendants enhance efficiency, allowing physicians to manage communications effectively even when busy. The platform's integration capabilities with EHR and EMS systems further streamline workflows, providing a comprehensive and secure communication ecosystem for healthcare professionals.

iPlum offers API integration to connect with external systems such as Electronic Health Records (EHR) and Emergency Medical Services (EMS) systems, enabling streamlined workflows and enhanced data management.

At a glance

Founded 2015

HQ Santa Clara, California, United States · United States

Team size 11-50

CEO Pankaj Gupta

Funding Bootstrapped — Unfunded

Products 1

Visit site

Products by iPlum

1 product in the directory

iPlum

Medical Phone & Communication

iPlum offers a HIPAA-compliant VoIP and secure texting solution for healthcare teams, providing a dedicated business phone line on personal devices with encryption and team management features.

Starts at $8.99/user/month (billed annually)

What the Web Says

iPlum is a secure communication platform that provides a second phone line for businesses and professionals, particularly popular among healthcare providers, therapists, legal professionals, and financial teams due to its HIPAA compliance. It offers features like calling, texting, voicemail, and admin controls, aiming to separate professional and personal communications. Reviews highlight its ease of use, reliability, and affordability, especially for small businesses.

Overall: Positive

Strengths

HIPAA compliant calling, texting, and voicemail with a signed Business Associate Agreement (BAA).
Easy to set up and use with a user-friendly interface.
Maintains separation between personal and business communications on a single device.
Reliable call quality and consistent messaging.
Responsive and helpful customer support.
Affordable pricing, especially compared to competitors.

Limitations

Some users report issues with texting, including delays and complicated requirements.
Advanced configuration features can be time-consuming to understand during initial setup for larger teams.
Dated interface and thin CRM integrations.
Occasional app glitches and unreliability, with some users experiencing missed calls and faxes.
Lack of customization options for notifications and message management.
Concerns about customer service and overcharging in older Reddit reviews.

Based on reviews from: G2, Reddit, Capterra, Tomba Blog, Person Centered Tech, YouTube

Last updated: 2026-09-20

Videos

News, demos, and interviews about iPlum.

Loading videos...

Videos load interactively. If none appear, search YouTube for iPlum →

View all on YouTube

Press & Coverage

Newsfile Corp.

iPlum Launches Compliance-Backed Mobile Solutions for Finance and Legal Professionals

iPlum introduced mobile solutions for financial and legal professionals to prevent data breaches, offering a virtual phone line for encrypted, recorded, and archived business communications on personal phones. The solution helps professionals comply with regulations like the Gramm-Leach-Bliley Act (GLBA) and the Dodd-Frank Wall Street Reform and Consumer Protection Act.

2022-10

The Daily Beast

iPlum Business App Creates Work-Life Balance Inside Your Phone

The iPlum app aims to provide work-life balance by handling business calls and texts 24/7, allowing professionals to separate their personal and professional communications.

2023-01

iPlum Blog

The Future of HIPAA Compliant Texting: Innovations and Best Practices

This article discusses the importance of HIPAA compliance in healthcare communication and how iPlum offers a comprehensive solution with secure messaging, second phone lines, and integration with external systems like EHR and EMS. It highlights how iPlum enhances patient privacy, streamlines operations, and improves healthcare IT systems.

unknown

iPlum Blog

Master Enterprise Mobile Compliance for Healthcare IT Directors

This article emphasizes the critical need for healthcare IT directors to ensure mobile compliance with regulations like HIPAA and HITECH, especially given the rising number of data breaches. It positions iPlum as a solution providing HIPAA-compliant communication tools such as virtual phone trees, secure texting, and dedicated fax lines to improve efficiency and protect patient information.

unknown

iPlum Blog

Introducing iPlum Web Texting: A Synced, Secured Communication Solution

iPlum announced the expansion of its platform with iPlum Web Texting, a new feature designed for secure, cross-channel communication. The article highlights the risks of text messaging in healthcare and how iPlum's strong encryption provides peace of mind for secure patient communication.

unknown

iPlum Blog

HIPAA Compliant Text Messaging: Ensuring Secure Communication

This article explores the importance of secure communication in healthcare and how iPlum's platform, offering a second phone number with secure HIPAA-compliant texting, calling, voicemail, and a phone tree, is revolutionizing patient connectivity while ensuring data security. It also mentions iPlum's integration capabilities with EHR and EMS systems.

unknown

GetLatka

iPlum Revenue 2025: $8.6M ARR - GetLatka

iPlum's revenue reached $8.6 million in 2025, demonstrating consistent growth since its launch in 2015. The company offers a mobile-first phone system with a virtual attendant, designed for professionals needing a distinct business line with calling, multimedia texting, and recording features.

2026-08

iPlum Blog

Is iPlum approved for secure texting in healthcare?

This article clarifies that while there's no official HIPAA 'seal of approval,' iPlum meets HIPAA requirements for secure texting in healthcare by providing end-to-end encryption, access control, secure storage, audit logs, and the option for a Business Associate Agreement (BAA). It highlights iPlum's suitability for regulated industries like healthcare and finance.

unknown

Frequently Asked Questions

How does iPlum ensure HIPAA and HITECH compliance for healthcare communication?

iPlum is designed with healthcare compliance in mind, offering a signed Business Associate Agreement (BAA) to align with HIPAA and HITECH requirements. The platform provides end-to-end encryption for calls, texts, and voicemails, secure data storage in U.S.-based environments, and features like password protection and two-factor authentication to safeguard patient health information (PHI).

What are iPlum's capabilities for secure mobile business communication, including call recording and text archiving?

iPlum provides a separate business line on an existing mobile device, enabling secure and private communication. It offers bidirectional call recording for both incoming and outgoing calls, with a standard announcement to inform parties. All business texts are automatically archived in the iPlum portal, stored in a WORM (Write Once, Read Many) compliant format for long-term retention, which is crucial for regulatory compliance in healthcare, financial, and legal sectors.

Can iPlum function as a virtual phone system for a healthcare practice?

Yes, iPlum offers a cloud-based virtual phone system with features like an auto-attendant and unlimited extensions, allowing healthcare practices to route patient calls efficiently and reduce missed calls. It supports mobile clinicians and distributed care by enabling them to use their personal phones for work calls while keeping their personal numbers private and ensuring compliance.

What are the pricing structures for iPlum, especially concerning HIPAA compliance and advanced features?

iPlum offers different pricing plans, with the Professional plan (around $14.99/user/month annually) including HIPAA compliance and a signed BAA. The Enterprise plan (around $25.99/user/month annually) adds features like call recording and 10 years of text archiving. Additional features like online faxing and API access may incur extra costs.

What kind of customer support does iPlum offer, and how can users access it?

iPlum offers customer support primarily through a ticket-based system, which can be accessed via an online contact form or email. For issues that require more in-depth assistance, users can request a Zoom call with product specialists for live troubleshooting and personalized support.

How stable and reliable is iPlum as a company and its communication services?

iPlum is described as a stable and secure solution, purpose-built for business communication and compliance. It offers dual-mode reliability, allowing calls over Wi-Fi, mobile data, or traditional voice networks, ensuring consistent call quality even with unstable internet. While some user reviews mention occasional unreliability with texting or calls, many healthcare professionals appreciate its stability and user-friendliness.

Related Companies

Suggest an Edit →