iPlum
Overview
iPlum provides a mobile-first, centralized communication platform designed for healthcare professionals, ensuring HIPAA compliance for all voice and text communications. It offers a dedicated second business phone line on personal devices, separating professional and personal communications without requiring additional hardware.
The platform is engineered with end-to-end encryption to safeguard patient data and corporate intelligence. Administrators can enforce HIPAA compliance across all team accounts, making it a robust solution for maintaining organizational data integrity and client privacy at scale. iPlum aims to reduce overhead and streamline communication workflows for distributed healthcare workforces.
Key features include secure texting, call recording, automated business hour routing, and auto-text replies with signatures. iPlum supports BYOD (Bring Your Own Device) policies and offers API integration for enterprise visibility and compliance logging, making it suitable for practices ranging from solo practitioners to large health systems.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- HIPAA-compliant calling & texting
- Dedicated second business phone line
- End-to-end encryption
- Mobile call recording
- Automated business hour routing
- Secure voicemail
- Auto text reply with signatures
- BYOD ready
- API integration for usage logs
- Team management and administration
Use Cases
- Secure patient communication via call and text
- Maintaining HIPAA compliance for remote healthcare teams
- Separating personal and professional phone numbers on mobile devices
- Managing client engagement with automated business hours and voicemails
- Recording calls for compliance and record-keeping
- Streamlining communication for distributed healthcare workforces
What Physicians Need to Know
iPlum is particularly beneficial for healthcare professionals who need to separate business and personal communications on a single device while ensuring HIPAA compliance. Its robust security features, including end-to-end encryption and BAAs, offer peace of mind when exchanging sensitive patient information. The ability to manage calls, texts, and faxes from a single platform, along with features like call routing and automated reminders, can significantly streamline administrative tasks and improve patient engagement. Consider utilizing the call recording feature for documentation and compliance, and leverage the integration capabilities with your EHR/EMS systems for a more cohesive workflow.
iPlum offers API integration to connect with Electronic Health Record (EHR) and Electronic Medical System (EMS) systems, as well as CRMs. This allows for streamlined usage management and the ability to access critical patient information during calls, enhancing the quality of care and operational efficiency. It's important to verify specific integration capabilities with your existing systems.
Details
| Category | Medical Phone & Communication |
| Pricing |
Starts at $8.99/user/month (billed annually)
|
| Free Trial | Unknown |
| Deployment | Cloud-based, Mobile App (iOS, Android, Chromebook), Web portal |
| Mobile App | 1 |
| API Available | Unknown |
| Data Export | Unknown |
| Languages | English |
| Training | Unknown |
| Target Size | Individuals, small businesses, and enterprises |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Not applicable AI-estimated — unknown |
| SOC 2 | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
Social Proof
| Customers | 50,000+ |
Support & Reliability
| Training Provided | Unknown |
What the Web Says
iPlum is a business communication software that provides a second phone line with secure messaging, calling, voicemail, and call routing features, primarily used by solo healthcare practitioners and small businesses. It is praised for its HIPAA compliance, ease of use, and affordability, particularly for those needing to separate business and personal communications on a single device. While generally well-regarded for its core functionality, some users report issues with texting reliability and customer support responsiveness.
Overall: MixedStrengths
- HIPAA compliance with Business Associate Agreement (BAA) for secure communication.
- Easy to use interface and straightforward setup.
- Affordable pricing, especially for solo practitioners.
- Separates business and personal calls/texts on one device.
- Reliable call quality with dual-mode (VoIP and carrier network) calling.
- Good customer support, with some users praising responsiveness and helpfulness.
Limitations
- Texting can be unreliable, with reports of messages not going through or delays.
- Customer support can be slow to respond, primarily ticket-based with no direct phone line.
- Limited desktop support, primarily a mobile-first application.
- Some users report call issues, including difficulties answering and non-intuitive features.
- May not be suitable for larger healthcare teams or high call volumes due to per-user costs and limited advanced routing.
- Lacks video conferencing capabilities (though plans for this are underway).
Based on reviews from: G2, Capterra, Reddit, Prospeo, TechRadar, Person Centered Tech, Research.com, iPlum.com (customer reviews section), Telzio (alternative comparison), Trustpilot (mentioned in comparisons)
Last updated: 2026-06-19
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