About Nextiva
Nextiva is a customer experience management (CXM) company that provides an AI-powered platform designed to streamline customer interactions and improve communication for businesses of all sizes, including those in the healthcare sector. For physicians and healthcare providers, Nextiva offers solutions to streamline patient operations, lower costs, and improve patient outcomes. Their platform includes AI-powered features such as an AI Receptionist that can handle incoming calls 24/7, schedule appointments, manage schedules, and confirm with customers, all while being HIPAA-compliant.
The company’s unified communications platform helps healthcare organizations integrate AI into their operational workflows, impacting key touchpoints across the patient experience. This includes AI-powered call routing, HIPAA-compliant real-time transcription, secure messaging, and patient engagement tools. Nextiva’s solutions aim to reduce administrative burdens for clinicians, improve patient-facing time, and enhance overall patient experience through automated communications and improved internal workflows. They also offer features like virtual scribes, intelligent coding for billing, and scheduling automation to streamline operations.
Focus Areas
Business Intelligence
| Key Investors | Goldman Sachs Asset Management |
| Partnerships | Five9 (2021) |
| Acquisitions | Simplify360 (2023), Thrio (2024) |
| Technology | NextOS (cloud-based communication, CRM, videoconferencing, mail service, analytics, screen sharing, AI and machine learning), AI-powered conversational AI built on Google and IBM infrastructure |
| FDA Clearances | unknown cleared products (estimated) |
What Physicians Need to Know
Nextiva's platform is HIPAA compliant and offers features beneficial for healthcare providers, particularly larger facilities. Physicians can leverage Nextiva for appointment reminders, patient updates, and prescription-related notices via voice and SMS. The AI Receptionist (XBert) can provide 24/7 availability, instant scheduling, handle common questions, relay messages, and provide real-time information on payment methods and insurance, potentially saving medical offices up to $30,000 annually. The omnichannel capabilities allow patients to communicate through their preferred channels, and AI-enhanced support helps identify friction points and enables quick action. Nextiva's unified communications and CX platform can help healthcare teams deliver seamless, human-centered care, integrating patient communications, automating self-service tasks, and generating real-time insights. Its secure communications and robust tools for managing interactions across multiple locations make it a strong choice for healthcare networks.
Nextiva's platform is designed with an open architecture and offers robust APIs for custom integrations, allowing businesses to integrate with popular CRM and helpdesk software like Salesforce, Microsoft Teams, HubSpot, Zendesk, and Google Workspace.
What the Web Says
Nextiva is a business communications company offering cloud-based VoIP phone systems, unified communications, and customer management solutions. Reviews generally highlight Nextiva's reliable service, excellent customer support, and user-friendly platform for managing various communication channels like voice, video, and chat. While many users praise its ease of use and features, some have noted issues with the mobile app, setup for advanced features, and occasional difficulties with customer support response times or resolution for complex issues.
Overall: MixedStrengths
- Reliable service and excellent call quality.
- User-friendly platform and easy to manage.
- Comprehensive features including voice, video, messaging, and customer interactions in one place.
- Responsive and helpful customer support for many users.
- Scalable and flexible to accommodate evolving business needs.
- Good for multi-site retail and healthcare with HIPAA-compliant solutions.
Limitations
- Mobile app can be improved, with reports of occasional call drops and reliability issues.
- Setup process can be confusing, especially for advanced features.
- Some users report long wait times for support, difficulty reaching knowledgeable agents, or issues with billing and cancellations.
- Occasional glitches with the desktop application requiring reinstallation.
- Pricing can be a consideration for some, with some users finding it expensive.
- Concerns about company culture, management experience, and frequent changes from an employer perspective.
Based on reviews from: G2, Capterra, Reddit, Indeed.com, Comparably, Trustpilot, Software Advice, ZipRecruiter, InboundCallSoftware
Last updated: 2026-08-05
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