Nextiva

by Nextiva  · Based in United States → — Healthcare conversations. Handled with care.
Family Medicine Internal Medicine Pediatrics
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Tiered
Regulatory Status Disclosed

Overview

Nextiva offers an AI-powered communication platform designed for healthcare organizations, aiming to streamline administrative tasks and enhance patient interactions. The platform is suitable for various healthcare settings, including individual practices, ambulatory centers, and larger hospital systems.

  • What it does: Nextiva’s AI capabilities include an AI receptionist (XBert) that can handle calls 24/7, schedule appointments, manage prescription refills, and answer billing questions. It also provides AI medical scribes for automated clinical note-taking during patient visits, summarizing key details and synchronizing them with Electronic Health Records (EHRs). The platform offers AI-powered call routing, real-time transcription, and sentiment analysis to provide insights into patient interactions.
  • Who it is for: The tool is designed for healthcare providers, front desk staff, and care coordinators across different specialties and care settings. It can benefit digital health providers, ambulatory practices, and hospitals.
  • How it fits a clinical or practice workflow: Nextiva integrates with EHR systems like Epic, eClinicalWorks, and ModMed, allowing for real-time syncing of patient data, appointment management, prescription history, and billing information within the Nextiva interface. This integration aims to reduce administrative burdens, improve team efficiency, and provide a unified view of patient communication.
  • Notable capabilities: Key features include conversational AI for automated patient support, AI-powered virtual scribes, and predictive analytics for operational management, such as forecasting ER surges and optimizing staffing. The platform also offers omnichannel communication (voice, text, chat, email, video) and is designed to be HIPAA-compliant with a signed Business Associate Agreement (BAA).

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • AI-powered IVR and chatbots
  • Automated reminders, alerts, and survey campaigns
  • Speech and sentiment analysis
  • Omnichannel patient communication (voice, text, chat, email, video)
  • AI-based routing for patient-provider matching
  • Real-time calendar integrations
  • Self-service portals for appointment management
  • End-to-end encryption for voice, video, and messaging
  • Role-based access controls
  • EHR integrations (Epic, ModMed, eClinicalWorks)

Use Cases

  • Streamlined appointment scheduling and management
  • Automated patient follow-ups and engagement
  • Handling routine inquiries and directing complex questions
  • Improving patient satisfaction and reducing wait times
  • Optimizing operational efficiency and reducing administrative tasks
  • Secure and compliant patient communication across multiple channels

What Physicians Need to Know

Patient Portal Integration
Nextiva integrates with Electronic Health Record (EHR) systems like Epic, ModMed, and eClinicalWorks, allowing for real-time syncing of patient data, appointments, prescriptions, and billing information. This enables care teams to access patient details and manage various aspects of patient care directly within the Nextiva platform.
Appointment Scheduling AI
Nextiva's AI-powered features, including XBert AI and AI Receptionist, automate appointment scheduling, rescheduling, and cancellations 24/7. The system can book appointments based on real-time availability and send automated reminders and notifications to patients.
Multi-Language Patient Support
Nextiva offers multi-language support for patient communication, including language detection for intelligent routing, allowing for timely and accurate responses in a patient's preferred language. This helps break down communication barriers and provides a more personalized experience.
Chronic Disease Management
Nextiva's platform supports proactive outreach and follow-up programs, which are essential for chronic disease management. Automated reminders for appointments and check-ups can help patients comply with treatment plans and monitor their progress.
Medication Adherence Features
Nextiva can facilitate medication adherence through automated reminders, including prescription refill reminders, sent via SMS or email. This helps ensure continuity of care and reduces lapses in treatment.
Patient Education Content
Nextiva's AI capabilities can assist with patient education by answering frequently asked questions and offering medication reminders. The platform aims to reduce patient confusion and improve understanding of their care.
Accessibility Compliance
Nextiva is committed to making its products and services accessible, with product design teams completing accessibility training and focusing on testing and research to integrate accessibility considerations. They also welcome feedback on accessibility and strive to comply with WCAG Level AA guidelines for electronic formats of their accessibility plan and reports.
Physician Tip

Leverage Nextiva's AI-powered scheduling and communication tools to reduce administrative burden and allow your staff to focus on more complex patient needs. Utilize the EHR integrations to ensure a unified view of patient information, streamlining workflows and improving the patient experience. Implement automated follow-ups and medication reminders to enhance patient adherence and engagement, especially for chronic disease management. Take advantage of multi-language support to effectively communicate with diverse patient populations and provide inclusive care.

Nextiva offers out-of-the-box integrations with leading EHR systems such as Epic, ModMed, and eClinicalWorks, enabling real-time, two-way data syncing for patient verification, appointment management, prescription support, and billing visibility. It also integrates with calendar systems like Google Calendar and Outlook Calendar for streamlined appointment booking. Nextiva's platform is designed to integrate with existing practice management systems, providing a unified communication and customer experience solution. While Nextiva CRM, Chat, Surveys, Cospace, Advanced Call Recording, Nextiva App SMS, Skype, and Zendesk integrations are not HIPAA compliant, the core communication services are.

Details

Category Patient Engagement & Education
Pricing Tiered
  • Small Business Tiers (billed annually): Core: $15/user/month; Engage: $25/user/month; Scale: $75/user/month
  • Enterprise and Contact Center Tiers: Contact Center Essential: starts at $75/agent/month (user-based), or $0.018/agent/minute (usage-based), or $129/concurrent seat
  • Professional and Premium tiers require direct sales contact
DeploymentCloud-based
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status Not applicable AI-estimated — unknown
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Pediatrics

What the Web Says

Nextiva is a widely used business communication platform, particularly favored by multisite retail and healthcare organizations due to its HIPAA-compliant solutions and centralized management features. Reviews consistently highlight its reliability, ease of use, and strong customer support. However, some users have reported issues with the desktop application, the complexity of advanced feature setup, and occasional delays in support response times.

Overall: Positive

Strengths

  • Reliable service and high uptime (99.999% target).
  • Excellent and responsive customer support.
  • User-friendly interface and easy setup for basic features.
  • HIPAA-compliant solutions, especially beneficial for healthcare.
  • Scalable and flexible, accommodating evolving organizational needs.
  • Unified platform for various communication channels (voice, video, chat, fax, SMS/MMS).

Limitations

  • Desktop application could be improved and may require restarts.
  • Setup process for advanced features can be confusing and complex.
  • Some users report slow response times for support phone calls or issues with problem resolution.
  • Integrates with fewer third-party platforms compared to competitors.
  • Lacks AI capabilities like video/voice transcription found in similarly priced plans from rivals.
  • Occasional technical issues, such as intermittent connection problems or call quality issues under heavy network load.

Based on reviews from: Capterra, G2, Nextiva Business Phone System Review 2026, Reddit, GetVoIP, Trustpilot, Crazy Egg, CloudTalk, Rannkly

Last updated: 2026-08-06

Ratings & Reviews

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Press & Coverage

Nextiva Blog
AI Uses in Healthcare: A Guide to Improving Patient Care
This article discusses how AI can transform healthcare by improving patient care through real-time risk alerts, mental health tools, AI-augmented surgeries, and public health monitoring. Nextiva's unified communications platform is presented as a solution to integrate AI into healthcare workflows.
2025-06
Nextiva Blog
Patient Experience Explained: From First Touchpoint to Follow-Up
This article highlights the importance of patient experience in healthcare and how AI and automation, particularly through Nextiva's HIPAA-compliant CX platform, can enhance it. It covers omnichannel excellence, AI-enhanced support, and scalability for healthcare organizations.
2025-05
Nextiva Company News
Nextiva bets big on India for global CX tech, opens largest innovation hub outside US
Nextiva has opened its largest innovation hub outside the US in Bengaluru, India, indicating a significant investment in global customer experience (CX) technology and plans to hire 150 employees in India.
2025-04
Nextiva Blog
Healthcare CX: How to Increase Patient Satisfaction
This article addresses the challenges in healthcare customer experience (CX) and how Nextiva's HIPAA-compliant contact center platform, equipped with AI, can help streamline appointment scheduling, improve omnichannel communication, and provide personalized service to increase patient satisfaction.
2024-12
Nextiva
AI-powered Healthcare Communication Solutions
Nextiva offers AI-powered communication solutions for healthcare providers to grow their practices, lower costs, and improve patient outcomes. Features include AI answering calls, automating scheduling, and secure, HIPAA-compliant data access.
unknown
Nextiva Customer Stories
Mountains Community Hospital - Medical Case Study
This case study details how Mountains Community Hospital improved its communication system and cut phone costs by more than half with Nextiva's HIPAA-compliant phone system and tools, including text messaging for patients.
unknown
Forbes Advisor
Nextiva Review 2026: Features, Pros And Cons
Forbes Advisor reviews Nextiva as a multichannel customer service software that goes beyond typical VoIP platforms by integrating live chat, email, social media, and review sites, allowing agents to interact across various channels.
2026
PR Newswire
Solventum Announces Intent to Separate its Health Information Systems Business
Solventum announced its intention to separate its Health Information Systems business to focus on MedTech, allowing the health information systems to accelerate its growth agenda as a separate entity, with a focus on advances in AI.
2026-08

Videos

Product demos, reviews, and walkthroughs for Nextiva.

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Frequently Asked Questions

Nextiva offers features like secure messaging, virtual waiting rooms, and automated appointment reminders that can streamline communication and make it easier for patients to connect with your practice. This can lead to improved patient satisfaction and better adherence to care plans.
Yes, Nextiva is designed with HIPAA compliance in mind, offering secure communication channels and data encryption to protect sensitive patient health information. It's crucial to ensure your specific usage aligns with all HIPAA requirements.
Physicians might encounter challenges such as staff training, integration with existing EHR systems, and initial patient adoption. Overcoming these involves thorough training, leveraging Nextiva's integration capabilities, and clearly communicating the benefits to patients.
Nextiva's pricing varies based on features and the number of users, and it's competitive with other healthcare communication platforms. Potential hidden costs could include integration services, advanced feature add-ons, or additional training if not factored into the initial plan.
Several alternatives offer similar patient engagement features, including specialized healthcare communication platforms like Spruce Health, Doximity, and Mend. General business communication tools like Zoom for Healthcare or Microsoft Teams with appropriate security configurations can also be adapted.
While robust, Nextiva's limitations might include less specialized features for very complex telehealth procedures or highly niche patient education content compared to dedicated specialty-specific platforms. It's important to assess if its features meet all unique practice needs.
Nextiva offers integration capabilities with various EHR systems, which can help streamline workflows by centralizing patient communication and data. It's recommended to verify specific compatibility with your current EHR provider.

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Suggest an Edit → | Last Verified: 2026-08-05 | First Added: 2026-08-05

Investors who backed Nextiva

Funded through the company that built this tool.

LBBW Venture Capital
Corporate VC T3
Stuttgart, Germany
$1M-$5M
LBBW Venture Capital is the venture arm of Landesbank Baden-Wurttemberg, a German regional bank, investing in technology companies with a focus on…
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