SymphonyRM

Palo Alto, CA, United States All United States companies → — Founded 2014

Clinical AI Platform Healthcare Analytics / BI Patient Engagement Platform

Family Medicine Hospital Medicine Internal Medicine

Patient Engagement & Education

Series B — $35M

Website Claim this company

Products

SymphonyRM

Patient Engagement & Education

SymphonyRM (now Actium Health) offers an AI-powered precision health platform that assists health systems in engaging patients through personalized outreach and education, utilizing data-driven insights to recommend "next best actions" for improved patient acquisition, retention, and outcomes.

Paid

See all 1 product →

About SymphonyRM

SymphonyRM, now known as Actium Health, is a healthcare AI company that focuses on transforming how health systems acquire, engage, and retain patients. The company leverages machine learning and artificial intelligence to analyze patient data from various sources, including EHR, CRM, and third-party data. This analysis generates “Next Best Actions” (NBAs), which are data-driven, prioritized recommendations for personalized and proactive patient engagement.

For physicians, Actium Health’s platform aims to enhance the patient experience and improve health outcomes by facilitating more meaningful and tailored communication. The AI-powered insights can help identify patient care needs, close care gaps, and optimize patient and provider engagement across different touchpoints. This allows healthcare organizations to anticipate patient needs and use proactive outreach to build deeper relationships, ultimately driving better outcomes and increasing revenue. The company’s solutions are designed to move metrics at various organizational levels, from marketing and population health teams to care managers and call centers.

Focus Areas

AI-powered patient engagement CRM intelligence predictive analytics healthcare consumer engagement marketing automation population health care gap closure patient acquisition and retention provider relationship management

Business Intelligence

Key Investors	TT Capital Partners (TTCP), Adams Street Partners
Partnerships	Nuvance Health, Virtua Health, HonorHealth, Catholic Health Services of Long Island, Legacy Healthcare Services
Acquisitions	Acquired by Syllable Corporation in March 2024
Technology	AI-powered "Next Best Action" platform, HealthOS, CRM intelligence and activation engine, machine learning and predictive analytics across clinical and payer data silos, cloud-native

What Physicians Need to Know

Specialization

SymphonyRM, now Actium Health, specializes in AI-powered CRM intelligence and patient activation for healthcare organizations. Their platform focuses on transforming patient data into prioritized 'next best actions' to enhance patient acquisition, engagement, and retention.

Key Differentiators

A key differentiator is their ability to ingest disparate patient data (EMR, claims, capacity data) to build intelligent customer profiles and generate data-driven, personalized next best actions for every patient, prospect, and provider. They emphasize using a health system's own data, rather than national models, to tailor communications to individual needs and regional specificities.

Technology Stack

While specific proprietary details are limited, SymphonyRM (Actium Health) leverages sophisticated AI modeling and machine learning. Their AI Lab utilizes scalable cloud platforms like Azure and AWS, robust tools like UiPath for intelligent process automation, and open-source frameworks such as TensorFlow, PyTorch, and HuggingFace, as well as commercial platforms like Google AI Studio and Microsoft AutoGen Studio 2.0. They also have Python-based projects on GitHub related to LookML generation, scheduling, and API clients.

Patient Engagement & Growth

The platform helps healthcare organizations anticipate consumer needs, automate outreach across channels, and personalize communications to drive patient volume and loyalty. This has resulted in significant increases in patient conversions and added annual revenue for health systems.

Operational Efficiency

SymphonyRM's solutions aim to optimize workflows, automate routine tasks, and free up healthcare professionals to focus on patient care. Their AI agents can handle millions of patient calls, automating routine inquiries and seamlessly escalating complex issues to live staff.

Physician Tip

For physicians, SymphonyRM's (Actium Health's) tools can provide a more holistic view of their patients by integrating various data sources. The 'next best actions' can help prioritize patient outreach and personalize communications, leading to more meaningful patient engagement and potentially better health outcomes. The automation of routine administrative tasks through AI agents can also free up physician and staff time, allowing for a greater focus on complex patient care.

SymphonyRM (Actium Health) is a CRM intelligence and patient activation engine that integrates with patient data from various sources, including EMR, claims, and capacity data, to build comprehensive patient profiles. They are also available on the Salesforce AppExchange, indicating integration capabilities with Salesforce Health Cloud.

At a glance

Founded 2014

HQ Palo Alto, CA, United States · United States

Team size 61 as of 2022

CEO Michael Linnert

Funding Series B — $35M

Products 1

Visit site

Products by SymphonyRM

1 product in the directory

SymphonyRM

Patient Engagement & Education

Paid

What the Web Says

SymphonyRM, now known as Actium Health, is a healthcare CRM intelligence and activation engine that utilizes AI to analyze patient data and generate prioritized 'next best actions' for personalized patient engagement. The company aims to help health systems improve patient outcomes, drive service line growth, and foster loyalty by transforming fragmented data into actionable insights. Reviews for SymphonyRM/Actium Health are somewhat limited, but generally highlight the product's data integration capabilities and its potential to enhance patient engagement.

Overall: Mixed

Strengths

Brings siloed data from across the organization (EMR, claims, financial, HR, behavioral health) into a single source.
Utilizes AI to predict patient needs and generate personalized, prioritized actions.
Enhances patient engagement and optimizes healthcare delivery.
Helps health systems anticipate consumer needs and automate outreach.
Can lead to increased patient satisfaction, loyalty, and optimized resource utilization.
Strong customer support with quick response times and engagement (for a related 'Symphony' product).

Limitations

Limited number of reviews specifically for SymphonyRM/Actium Health.
Some general 'Symphony' products have had performance issues or lagging voice solutions.
One Reddit thread expressed suspicion about 'Symphony Corp' due to limited US-side data and potential subcontracting.
Another 'Symphony' product (by Wix) was criticized for not retaining memory and having unconfigurable widgets.
Employee reviews for various 'Symphony' entities sometimes mention stressful environments, male domination, and unsupportive management.

Based on reviews from: G2, BioSpace, Salesforce AppExchange, Reddit, Indeed.com, Capterra, PR Newswire

Last updated: 2026-09-11

Videos

News, demos, and interviews about SymphonyRM.

Loading videos...

Videos load interactively. If none appear, search YouTube for SymphonyRM →

View all on YouTube

No press coverage or publications on file yet. Know of some? Suggest an edit →

Frequently Asked Questions

What specific AI products or solutions does SymphonyRM (now Actium Health) offer for healthcare organizations?

SymphonyRM, now known as Actium Health, offers an AI-driven 'Next Best Action' platform that leverages machine learning and artificial intelligence to help healthcare organizations communicate with patients and consumers. Their HealthOS platform combines CRM, data science, and workforce orchestration to generate personalized and prioritized actions for consumers, patients, and providers, aiming to improve patient acquisition, engagement, and retention, as well as optimize provider operations and population health outcomes.

How does SymphonyRM (Actium Health) ensure compliance with healthcare regulations like HIPAA and address data privacy concerns when using AI?

While specific details on SymphonyRM/Actium Health's compliance framework aren't extensively detailed in the provided search results, the broader context of AI in healthcare emphasizes the importance of HIPAA and GDPR compliant infrastructure, data anonymization, and robust cybersecurity measures. SymphonyRM's focus on using a health system's own data for personalized actions, rather than national models, suggests an approach that prioritizes the unique data governance of each client.

What is the typical pricing model for SymphonyRM's (Actium Health's) AI solutions, and are there different tiers for various organization sizes?

Actium Health (formerly SymphonyRM) offers its CRM intelligence and activation engine as a managed service, which includes data science, customer success, and change management. Pricing is typically performance-based, with a default plan starting around $15,000 USD per month. Discounts may be available for nonprofits, and custom solutions for large-scale hospitals consider factors like infrastructure complexity and EHR/EMR integration.

What kind of support and implementation services does SymphonyRM (Actium Health) provide to ensure successful integration and ongoing use of their AI platform?

SymphonyRM (Actium Health) emphasizes a managed service approach that includes data science, customer success, and change management, indicating a hands-on approach to support. Their solutions are designed to integrate with existing systems, and they have a Health AI Center of Excellence to further data science efforts and improve how healthcare companies interact with patients, providers, and insurers.

Does SymphonyRM (Actium Health) have partnerships with other healthcare technology vendors or EHR systems to facilitate integration?

While the provided information doesn't explicitly list specific EHR system partnerships, SymphonyRM (Actium Health) has partnered with health systems like Virtua Health and HonorHealth to implement their AI-driven CRM and 'Next Best Action' platforms. Their platform is designed to integrate various data sources, including EHR and CRM data, to provide a holistic view of consumers.

What is the company's stability and growth outlook, especially given the rapid evolution of healthcare AI?

SymphonyRM rebranded to Actium Health in September 2021, signifying a renewed commitment to patient relationships through data. The company has shown significant growth, doubling its revenue and client base year over year at one point, and has successfully raised substantial funding, including $10 million in Series A and $25 million in Series B, totaling over $35 million since 2019. This indicates a strong financial backing and growth trajectory in the evolving healthcare AI market.

How does SymphonyRM (Actium Health) address potential biases in AI algorithms, particularly concerning patient populations and health equity?

SymphonyRM (Actium Health) acknowledges the critical issue of bias in healthcare AI. Their Chief Technology Officer has discussed the importance of measuring data set composition by race and ethnicity to avoid amplifying existing biases in healthcare access. They collaborate with institutions like the University of Chicago Booth School of Business's applied AI center, focusing heavily on bias and fairness, and are committed to open R&D work in this area to contribute to community efforts.

Related Companies

Suggest an Edit →