SymphonyRM
Overview
SymphonyRM (which rebranded as Actium Health and was subsequently acquired by Syllable) is an AI-powered customer relationship management (CRM) intelligence and patient activation platform. Designed for health systems, hospitals, and multi-specialty practices, the platform helps healthcare organizations transition from reactive care to proactive, data-driven patient engagement.
The platform functions by ingesting and de-siloing clinical and administrative data from electronic health records (EHRs), traditional CRMs, claims, and scheduling systems. Using predictive machine learning algorithms, it analyzes this data to generate prioritized “Next Best Actions” (NBAs) for individual patients. These insights identify clinical care gaps, rising health risks, and opportunities for service-line growth.
Key capabilities of the platform include:
- Predictive Patient Prioritization: Identifies patients who are overdue for preventive screenings, chronic disease management, or routine follow-ups.
- Automated Outreach: Orchestrates personalized communication across multiple channels, including SMS, email, voice, and chat, to prompt patients to schedule appointments.
- Workflow Integration: Integrates with existing health system IT infrastructure to streamline marketing, call center operations, and care management workflows.
- Referral and Leakage Management: Helps providers optimize primary care utilization and minimize out-of-network leakage.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered next best actions
- Intelligent audience generation
- Personalized and proactive outreach
- Intelligent Customer 360u00b0 (ingests disparate data like EMR, claims, capacity)
- Engagement engine to orchestrate interactions
- CRM intelligence and activation engine
- Data-driven recommendations
- Universal preference and consent management
Use Cases
- Patient acquisition and retention
- Improving patient and provider experience
- Driving health quality measures
- Revenue generation
- Referral management
- Reducing leakage
What Physicians Need to Know
Leverage SymphonyRM's (Actium Health's) AI-powered 'Next Best Actions' to proactively identify patients who need engagement, whether for preventive care, chronic disease management, or medication adherence. Utilize the platform's ability to ingest disparate patient data to gain a holistic view of your patient population and personalize communications for maximum impact. Focus on the insights provided to anticipate patient needs and streamline outreach, allowing your team to focus on complex care while the AI handles routine engagement.
SymphonyRM (Actium Health) is a CRM intelligence and activation engine that ingests patient data from various sources, including Electronic Medical Records (EMR) and claims data, to build a comprehensive 360-degree view of the patient. This indicates strong integration capabilities with existing healthcare data systems. The company's solutions are designed to power Salesforce Health Cloud, suggesting a robust integration with that CRM platform.
Details
| Category | Patient Engagement & Education |
| Pricing |
Paid
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
Not applicable AI-estimated While a product named Symphony Thrombectomy System by Imperative Care has FDA 510(k) clearance for treating pulmonary embolism and venous thrombosis, this is a distinct medical device and not related to SymphonyRM's AI platform. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
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Videos
Product demos, reviews, and walkthroughs for SymphonyRM.
Don't Delay On Getting That Mammogram!
SymphonyRM Health & Wellness Content
Don't Delay On Getting That Mammogram!
SymphonyRM Health & Wellness Content
Healthcare de Jure: Joe Schmid, Chief Technology Officer, SymphonyRM
Healthcare NOW Radio
Why Mammograms Are So Important
Propsect Medical - Powered By SymphonyRM
Don't Delay On Getting That Mammogram!
SymphonyRM Health & Wellness Content
What Is High Cholesterol and How Can You Manage It?
Propsect Medical - Powered By SymphonyRM
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