Caregility
Overview
Caregility is an enterprise connected care platform designed to support hybrid care delivery by unifying virtual nursing, remote patient observation, and clinical collaboration. Operating across inpatient, outpatient, and home care settings, the platform is utilized by diverse specialties including critical care (ICU), emergency medicine, pediatrics, and behavioral health.
The platform integrates directly into clinical workflows, offering compatibility with Epic EHR systems to streamline documentation and patient tracking. By deploying adaptive bedside endpoints with local edge computing, Caregility processes data directly in the patient room, reducing the need to stream sensitive audio-visual data to the cloud.
Notable capabilities of the Caregility platform include:
- Augmented Observation: Edge-based computer vision AI that analyzes patient positioning, movement, and room activity to detect fall risks and alert care teams.
- Clinical Notes & Documentation: Hands-free, real-time ambient AI documentation integrated with Microsoft Dragon Copilot to capture and summarize bedside patient-provider conversations.
- Vitals Trending: Continuous capture and visualization of vital signs data to assist clinicians in identifying subtle physiological changes over time.
- Voice Commands & Duress Monitoring: Hands-free voice controls to activate virtual support and trigger alerts during critical events.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-enhanced virtual care platform
- Virtual patient observation (iObserver)
- Virtual nursing support
- Virtual visits and consultations (iConsult)
- AI-driven insights and alerts (e.g., fall detection, vitals trending, duress monitoring)
- Purpose-built smart room devices and sensors
- EHR and other digital health device integrations
- Centralized virtual care operations and device management (Control Hub)
- Real-time communication and collaboration tools
- Multilingual phrases and interpreter services
Use Cases
- Continuous patient observation to prevent falls and self-harm
- Virtual nursing for admissions, discharges, education, and routine check-ins
- Remote specialist consultations and multidisciplinary rounding
- Virtual behavioral health services
- Tele-ICU and Tele-ED for critical care and emergency support
- Hospital-at-Home and remote patient monitoring
What Physicians Need to Know
When utilizing Caregility's platform, prioritize clear communication by facing the camera and making eye contact to build rapport with patients in a virtual setting. Leverage the AI-enhanced features for remote patient monitoring, such as fall risk detection and contactless vitals trending, to augment your clinical insights and intervene faster. Ensure you are aware of and compliant with HIPAA regulations regarding patient privacy and documentation, noting the use of two-way audio/video and patient consent for virtual visits. For optimal performance, especially with high-resolution video and multiple concurrent sessions, ensure your network infrastructure is optimized to handle the bandwidth requirements, potentially utilizing VLANs for video traffic and hardwired connections for devices.
Caregility's Connected Careu2122 platform emphasizes seamless integrations with existing healthcare ecosystems. It integrates with EHRs like Epic (MyChart, MyChart Bedside, CareLink, Monitor, Hyperspace, Canto, Haiku, Rover) using Context-Aware Linking (CAL) and Embedded Context-Aware Linking (eCAL) for launching virtual visits and responding to alerts directly within Epic workflows. The platform also supports integrations with digital health assessment devices, interactive patient care (IPC) systems (like OneView), interpreter services (such as LanguageLine), clinical decision support (CDS) systems, and nurse call systems. Caregility also offers integrations with third-party clinical service solutions to augment staffing. Recent advancements include integration with Microsoft Dragon Copilot for ambient AI documentation.
Details
| Category | Telehealth & Virtual Care, Triage & ER/ICU AI, Wearables & Remote Monitoring (RPM) |
| Pricing |
Contact for pricing
|
| Deployment | Cloud-based platform with on-premise hardware (smart room devices) |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
1 AI-estimated Caregility's telehealth enablement platform and APS systems have completed FDA registration and earned international safety certification (IEC 60601-1), affirming they meet specific requirements for the basic safety and essential performance of medical electrical equipment. |
| Integrations | |
| EHR | Not specified |
| Specialties | Critical Care, Geriatrics, Hospital Medicine |
What the Web Says
Caregility is a telehealth platform designed for healthcare institutions, connecting physicians with patients across various care settings. It offers features like virtual visits, remote patient monitoring, and clinical consultations, aiming to streamline care delivery and improve patient outcomes. The platform is HIPAA-compliant and integrates with existing electronic health record systems.
Overall: PositiveStrengths
- Reduced hospital readmissions through remote monitoring and early problem identification.
- Improved patient outcomes by providing access to specialists and diverse healthcare providers.
- Increased patient satisfaction due to convenient and accessible care, and enhanced patient-family engagement.
- Reduced healthcare costs by preventing unnecessary readmissions and offering efficient care.
- Ease of use for both clinicians and patients.
- Robust security measures ensuring patient data privacy and HIPAA compliance.
Limitations
- Pricing can be a barrier for smaller healthcare organizations.
- Some users desire more customization options to tailor the software to specific needs.
- Reports of technical issues such as poor video quality, audio problems, and connectivity disruptions.
- Expressed dissatisfaction with the level of customer support.
- Steep learning curve for staff with limited technical experience.
- Limited mobile app functionality, restricting use outside fixed clinical settings.
Based on reviews from: SelectHub, FeaturedCustomers, KLAS Research, Caregility (Official Website), Gartner Peer Insights, Indeed.com
Last updated: 2026-09-11
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Caregility Connects the Patient with Virtual Nursing - Check Out the Caregility Demo
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