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FaceMed

by FaceMed — AI-powered patient intake that gives physicians their time back, before every encounter.

Family Medicine Hospital Medicine Internal Medicine

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Custom pricing based on practice size and needs.

Overview

FaceMed offers an AI-powered patient intake solution designed to streamline the collection of comprehensive patient history before a physician’s visit. The platform utilizes voice, video, and chat to gather richer clinical data than traditional forms or voice-only AI. This approach aims to reduce the 180 million hours U.S. physicians spend annually on history intake, addressing issues like repetitive questions, paper forms, and manual data entry that contribute to physician burnout.

The solution works by allowing physicians to upload their existing questionnaires, protocols, PDFs, or EHR exports. Patients then receive a one-tap SMS link, eliminating the need for app downloads. Through an AI-guided, FaceTime-like call, patients complete their intake, which includes conversational AI, visual inspection capabilities, and adaptive follow-up questions. The system then delivers a chart-ready summary, including History of Present Illness (HPI), Past Medical History (PMH), and Social History, before the physician even enters the room.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

AI-powered multimodal intake (voice, video, chat)
Physician-defined questions and auditable interactions
Workflow-native, chart-ready summaries (HPI, PMH, Social History)
SMS link for patient intake (no app download required)
Adaptive conversational AI with visual inspection
Integration with major EHR systems
End-to-end encryption for data security
Customizable intake agents
Automated data entry
Reduces physician burnout

Use Cases

Automating patient history collection before appointments
Streamlining clinical workflows and reducing administrative burden
Enhancing data richness through multimodal patient interactions
Providing structured, chart-ready clinical notes for various specialties
Improving physician focus on patient care by minimizing intake time
Facilitating remote patient data collection

What Physicians Need to Know

Ambient Listening Capability

FaceMed utilizes conversational AI through a FaceTime-like video call with an AI assistant to capture patient intake information. This multimodal approach (voice, video, and chat) allows for adaptive questioning and visual inspection, capturing richer clinical data than traditional forms.

EHR Auto-Population

FaceMed delivers a structured, chart-ready clinical note, including History of Present Illness (HPI), Past Medical History (PMH), and Social History, before the patient's visit. It is designed to integrate with major EHR systems like Epic and athenahealth.

Note Template Customization

Physicians can upload their existing questionnaires, clinical protocols, PDFs, or EHR exports. FaceMed adapts to these existing intake processes and allows for full customization, including specialty-specific follow-ups, conditional logic, and visual inspection prompts.

Specialty-Specific Models

FaceMed offers customizable intake agents that can incorporate specialty-specific follow-ups and prompts. Demos can be tailored to specific specialties.

Real-Time vs Post-Visit Processing

FaceMed operates as a pre-visit ready system, meaning the AI-driven conversation with the patient and the generation of the chart-ready note occur *before* the physician's encounter.

Multi-Speaker Recognition

While FaceMed's primary function is patient intake via an AI assistant, its multimodal (voice and video) conversational AI suggests an underlying capability to process spoken information, which is a foundational element for multi-speaker recognition in other AI scribe tools. However, specific details on multi-speaker recognition during a live physician-patient encounter are not explicitly detailed for FaceMed's current intake workflow.

Note Turnaround Time

FaceMed delivers a structured, chart-ready clinical note before the patient walks in for their visit, aiming to save physicians 11+ minutes per patient encounter.

Chart Review Features

Every AI interaction is logged and available for the physician to review and verify before the encounter, ensuring auditable clinical outputs.

Physician Tip

Leverage FaceMed's pre-visit intake to significantly reduce administrative burden and reclaim time during patient encounters. Customize intake questions to align with your specific specialty and clinical protocols for more relevant and comprehensive pre-visit notes. Review the AI-generated notes and logged interactions before each patient visit to ensure accuracy and maintain physician oversight. Utilize the multimodal intake, including visual inspection, for conditions that benefit from visual assessment, enhancing the richness of collected data.

FaceMed is designed for enterprise-ready integration with major EHR systems, including Epic and athenahealth, fitting into existing clinical workflows without requiring a complete overhaul. Patients only need a web browser to access the intake, eliminating the need for app downloads or account creation.

At a glance

Pricing Custom pricing based on practice size and needs.

Deployment Cloud Based

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Details

Category	Documentation & Scribing, Patient Intake & Forms
Pricing	Custom pricing based on practice size and needs. — Custom pricing; Book a demo for a proposal based on practice size and needs.
Deployment	Cloud-based
Compliance
BAA Available	Unknown AI-estimated
HIPAA Compliant	Unknown AI-estimated
FDA Status	Unknown AI-estimated FaceMed is a clinical workflow tool, not a medical device, and therefore does not require FDA clearance.
Integrations
EHR	Not specified
Specialties	Family Medicine, Hospital Medicine, Internal Medicine

What the Web Says

FaceMed (facemed.ai) is an AI-powered patient intake platform designed to streamline the pre-visit process for physicians, aiming to save time and reduce administrative burden. It utilizes multimodal AI (voice, video, and chat) to capture richer clinical data than traditional forms, generating chart-ready summaries for physicians to review. The company emphasizes that the AI-generated notes are a clinical workflow tool, not a medical device, and require physician review and approval.

Overall: Mixed

Strengths

Saves physicians 11+ minutes per patient visit.
Captures richer clinical data through multimodal AI (voice, video, chat).
Physician-controlled, allowing doctors to define questions.
Outputs are reviewable and interactions are auditable.
Integrates with major EHR systems and fits into existing clinical workflows.
Aims to reduce physician burnout caused by administrative tasks.

Limitations

No independent reviews from G2 or Capterra specifically for FaceMed.ai were found.
Reddit discussions about 'Facemed' primarily refer to a vitamin C gel or general AI face analyzers, not the FaceMed.ai platform.
Some search results for 'FaceMed' refer to cosmetic clinics or medical groups, not the AI intake platform.
The company's website is the primary source of positive feedback, with quotes from unnamed physicians and chief innovation officers.

Based on reviews from: FaceMed.ai website, Google Search results for FaceMed reviews on Reddit, G2, Capterra, and general web searches.

Last updated: 2026-08-05

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