GoTo Connect for Healthcare
by GoTo
· Based in United States →
— The all-in-one, AI-powered patient communication platform built for healthcare practices. Secure by design.
Quote-based
Overview
GoTo Connect for Healthcare is an AI-powered, cloud-based unified communication platform designed for healthcare organizations. It integrates voice, video, messaging, and scheduling into a single system.
- Who it is for: This tool is intended for small to mid-sized healthcare clinics, specialty practices, med spas, and family care providers, particularly those with multiple locations.
- How it fits workflow: GoTo Connect for Healthcare aims to streamline patient communication and administrative tasks. It integrates with leading Electronic Health Record (EHR) and practice management (PM) systems, such as Epic, athenahealth, and eClinicalWorks, to unify data and workflows. This allows for automated call logging, appointment reminders, and the ability to initiate calls directly from patient records. The platform’s AI Receptionist can handle routine inquiries, scheduling, and intelligent call routing 24/7, aiming to reduce staff workload and improve patient access.
- Notable capabilities: Key features include intelligent call routing, AI-powered automation for tasks like scheduling and reminders, and real-time AI-powered insights for identifying operational issues. It also offers a centralized inbox for patient messages and the ability to use a mobile app for calls while maintaining practice number privacy. The system is designed with built-in encryption, audit trails, and access controls.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI Receptionist (24/7 intelligent triage, appointment management, routing)
- Unified Communications (voice, SMS, video, messaging in one platform)
- Deep EHR/PM Integrations (Epic, athenahealth, ModMed, eClinicalWorks, Salesforce Health, Oracle Health, Labor Edge)
- AI-powered Scheduling and Automated Workflows (text reminders, routing, follow-up)
- Advanced Call Management (intelligent routing, real-time AI-powered insights, live dashboards, instant alerts, AI coaching)
- Built-in Security Controls (encryption, audit trails, access controls for PHI)
- AI Call Logging (auto-summarizes calls with key insights)
- Voicemail Transcripts (turns voicemails into text and attaches to patient records)
- Click-to-Call (calls patients directly from EHR)
- Centralized Inbox (coordinating patient messages)
Use Cases
- Streamlining patient communication and engagement
- Automating administrative tasks and workflows
- Improving call management and patient routing
- Ensuring HIPAA compliance for all communications
- Reducing no-shows and increasing revenue
- Facilitating secure telehealth services and internal collaboration
What Physicians Need to Know
Patient Portal Integration
GoTo Connect for Healthcare deeply integrates with leading Electronic Health Record (EHR) and Practice Management (PM) systems such as Epic, athenahealth, ModMed, Labor Edge, Salesforce Health, eClinicalWorks, and Oracle Health. This integration ensures that every patient interaction, from the first call to follow-up, is linked to the correct patient record, providing staff with a comprehensive view of prior communications for personalized care.
Appointment Scheduling AI
The platform features a 24/7 AI Receptionist that automates appointment management, including booking new appointments, rescheduling, and cancellations. This AI can match patients to the right provider based on reason and history, reducing no-shows and freeing up staff.
Multi-Language Patient Support
Information regarding specific multi-language patient support features is not explicitly detailed in the provided search results. However, the AI Receptionist handles inquiries conversationally, which may imply some level of natural language processing that could be extended to multiple languages.
Health Literacy Adaptation
The provided information does not explicitly detail features for health literacy adaptation. The focus is on streamlining communication and providing clear, consistent answers.
Chronic Disease Management
Specific features for chronic disease management are not explicitly detailed. The platform focuses on unifying patient communications and streamlining workflows, which can indirectly support chronic disease management through improved follow-up and patient engagement.
Medication Adherence Features
Medication adherence features are not explicitly mentioned in the provided search results. The platform primarily focuses on general patient communication, scheduling, and outreach.
Patient Education Content
While the platform aims to improve patient experience and communication, specific features for delivering or adapting patient education content are not explicitly detailed.
Accessibility Compliance
GoTo Connect for Healthcare is designed to be HIPAA compliant, with built-in security controls, encryption, audit trails, and access controls to protect Protected Health Information (PHI). This focus on security and compliance helps ensure that the platform is accessible and trustworthy for handling sensitive patient data.
Physician Tip
Leverage the AI Receptionist for 24/7 call management, appointment scheduling, and intelligent triaging to reduce administrative burden and ensure no patient calls go unanswered. Utilize the deep EHR integrations to gain instant patient context, streamline documentation, and personalize patient interactions. Implement automated text reminders for appointments to significantly reduce no-shows and optimize your schedule. Use the unified communication platform to consolidate voice, SMS, and scheduling, eliminating fragmented tools and improving team coordination. Take advantage of AI-powered analytics to identify communication patterns, optimize workflows, and enhance overall patient and business outcomes.
GoTo Connect for Healthcare offers deep integrations with leading EHR and PM systems including Epic, athenahealth, ModMed, Labor Edge, Salesforce Health, eClinicalWorks, and Oracle Health. These integrations unify patient data, streamline workflows, and enhance the patient experience by connecting every patient touchpoint to their record. The platform is also working on integrating with NextGen, Greenway Health, WebPT, and Revolution EHR.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing |
Quote-based
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
GoTo Connect for Healthcare is an all-in-one unified communication platform that integrates phone, meetings, and messaging, designed to streamline communication in healthcare settings. It is often praised for its robust phone system, ease of use, and cost-effectiveness compared to other solutions. The platform aims to simplify complex communication workflows, which is crucial for multidisciplinary teams and multi-location practices.
Overall: MixedStrengths
- Robust phone system capabilities for patient and internal communications.
- Unified system for phones, meetings, and messaging, simplifying communication workflows.
- Cost savings compared to previous communication systems.
- User-friendly interface and easy to manage.
- Mobile app functionality allows staff to access phones remotely and protect personal numbers.
- Good customization options for phone system setup, dial plans, and extensions.
Limitations
- Customer support can be slow, with delays in resolving issues and difficulty reaching specific individuals.
- Mobile app can be glitchy, with issues like delayed SMS, dropped calls, and app freezes.
- Occasional call quality issues and disconnections requiring device resets.
- Integration with third-party platforms can be lagging.
- Some users report that the system can be difficult to set up initially, despite claims of ease of use.
- Limited features in the mobile app compared to the desktop version, and issues with caller ID.
Based on reviews from: TrustRadius, Gartner Peer Insights, Software Advice, Capterra, G2, Reddit, Business News Daily, CloudTalk, Business.com
Last updated: 2026-09-03
Ratings & Reviews
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Press & Coverage
GoTo Connect
GoTo Launches AI-Powered Patient Communications Platform for Clinics and Multi-Location Practices
GoTo launched GoTo Connect for Healthcare, a new AI-powered, omnichannel patient communications solution designed for small to mid-sized healthcare clinics, specialty practices, med spas, and family care providers. The platform integrates voice, SMS, scheduling, and AI-powered automation with EHR and practice management solutions to unify patient touchpoints and improve outcomes.
2026-03
Verified Market Research
Appointment Scheduling Software Market Companies, Size & Trends 2026-2035
This market research report highlights the launch of GoTo Connect for Healthcare in March 2026 as an AI-based communication and appointment booking system for healthcare professionals. It notes the solution's integration with electronic health records to automate schedules, improve patient communications, and enhance efficiency.
2026-08
GoTo Connect
HIMSS 2026: AI Is No Longer Emerging. It's Operationalizing.
This article discusses the operationalization of AI in healthcare, aligning with the recent announcement of GoTo Connect for Healthcare. It emphasizes how the platform's AI capabilities support every customer interaction to reduce administrative burden, improve responsiveness, and enhance patient experience.
2026-03
GoTo Connect
Healthcare Communication Tools: Built-In vs Bolt-On AI
This piece argues for built-in AI solutions in healthcare communication platforms, contrasting them with 'bolt-on' tools. It positions GoTo Connect for Healthcare as an embedded AI solution that offers full context across interactions, prebuilt EHR integrations, and unified security for HIPAA compliance.
2026-07
GoTo Connect
HIPAA Compliance Requirements for Healthcare Communications
This article details the importance of HIPAA compliance in healthcare communication platforms and highlights how GoTo Connect for Healthcare is designed to simplify compliance and reduce operational risk. It mentions features like centralized security, responsible access management, and monitoring of configuration changes.
2026-06
ChannelVision Magazine
ChannelVision Announces 2026 Visionary Spotlight Award Winners
ChannelVision Magazine announced its 2026 Visionary Spotlight Award winners, recognizing GoTo Connect for Healthcare as an AI-powered, all-in-one solution that connects patients, providers, and caregivers.
2026-06
ReadMagazine
electronic health record Archives
ReadMagazine reported on GoTo's launch of GoTo Connect for Healthcare, noting its integration with electronic health records and its focus on HIPAA regulations.
2026-06
GoTo Connect
How Healthcare Front Office Professionals Can Use Practical AI Tools
This article illustrates how GoTo Connect for Healthcare, an AI-powered and HIPAA-certified communication solution, transforms daily operations for healthcare front office professionals. It details improvements in managing patient interactions, scheduling, and overall workflow efficiency.
2026-08
Videos
Product demos, reviews, and walkthroughs for GoTo Connect for Healthcare.
GoTo Connect for Healthcare
GoTo
GoTo Connect Transforms Healthcare Communications at Tenet Healthcare
GoTo
On-Demand Webinar u2013 Say Hello to Great Service with GoTo Connect AI Receptionist!
GoTo
GoTo Connect Transforms Healthcare Communications at Tenet Healthcare (Partners)
GoTo
System Health Dashboard in GoTo Admin
GoTo Connect Support
Aton Series Episode 204: GoTo
Brian Heflin
Frequently Asked Questions
GoTo Connect for Healthcare offers integrated communication tools like secure messaging, telehealth video conferencing, and a unified inbox, allowing physicians to connect with patients more efficiently and conveniently. This streamlines appointment reminders, follow-up care, and general inquiries, fostering better patient participation in their health journey.
GoTo Connect for Healthcare is designed with HIPAA compliance in mind, incorporating features such as end-to-end encryption for all communications, secure data storage, and robust access controls. These measures help protect sensitive patient information during virtual consultations, messaging, and file sharing, ensuring adherence to privacy regulations.
While GoTo Connect for Healthcare offers various integrations, its compatibility with every existing EHR system or highly specialized medical device may vary. Physicians should verify specific integration capabilities to ensure seamless workflows and avoid potential data silos or operational disruptions.
The pricing structure for GoTo Connect for Healthcare typically involves different tiers based on the features and number of users required, similar to other healthcare communication platforms. Physicians should review the detailed pricing plans and compare them with alternatives to find the most cost-effective solution for their practice size and specific needs.
GoTo Connect for Healthcare generally provides training resources and customer support to assist physicians and their staff with onboarding and ongoing utilization. This can include online tutorials, documentation, and direct support channels to help ensure a smooth transition and maximize the benefits of the platform.
GoTo Connect for Healthcare offers some level of customization to align with a medical practice's branding and workflow. This can include personalized greetings, specific routing rules, and integration with existing tools to create a more cohesive and efficient communication environment.
Patient compliance rates with telehealth and messaging features on platforms like GoTo Connect for Healthcare can vary depending on patient demographics, technological literacy, and the specific use case. Factors such as ease of use, clear instructions, and proactive communication from the practice can significantly influence patient adoption and engagement.
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| Last Verified: 2026-09-03 | First Added: 2026-09-03