Greenway Health EHR (Novare)
Overview
Novare by Greenway Health is an AI-by-design EHR platform engineered to fully automate healthcare practices, unifying clinical, revenue cycle management, and patient workflows on a single cloud-based system. It embeds AI agents and intelligence directly into the clinical encounter to enhance efficiency, reducing the need for extensive after-hours work.
The platform is designed to remove administrative burdens, foster human connection in care, prevent revenue leakage, and seamlessly connect the entire care journey. Greenway Health’s innovative approach aims to reinvent the EHR foundation, allowing practices to consolidate tasks, accomplish more during patient visits, and ultimately dedicate more time to patient care.
Novare has been recognized as the Most Improved Physician Practice Solution 2026 by KLAS Research, reflecting significant gains in customer satisfaction and practice partnership.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-by-design EHR platform
- Embedded AI agents and intelligence
- Ambient documentation (Greenway Clinical Assist)
- AI search & summarization
- Assistive medical coding (Greenway Medical Coding)
- Unified platform for clinical, RCM, and patient workflows
- Cloud-based EHR (powered by AWS)
- Practice management
- Patient engagement (Greenway Patient Connect, Patient Portal)
- Revenue cycle management (Greenway Revenue Services, Clearinghouse)
Use Cases
- Automating clinical documentation
- Streamlining revenue cycle management
- Improving patient engagement and care coordination
- Reducing administrative burden and after-hours work
- Enhancing practice efficiency and financial performance
- Supporting regulatory reporting and interoperability
What Physicians Need to Know
Leverage the AI-by-design cloud platform to unify clinical, revenue cycle, and patient workflows, aiming to eliminate handoffs and give more time back to care. Utilize embedded intelligence to complete work during the visit while clinical context is available, reducing tasks and after-hours work. The platform is designed to reduce administrative burden and move work forward automatically for all roles and specialties.
The Novare AI Platform is a complete ambulatory care platform that includes EHR, Telehealth, Analytics, Patient Engagement, and Interoperability. It also integrates with Practice and Revenue Management solutions. The platform is built on modern AWS cloud architecture for resilience and continuous innovation. It also mentions "Partner Integration" with Breg Vision for DMEPOS management, allowing for seamless exchange of information with bi-directional EMR/PM interfacing.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing | Paid |
| Deployment | Cloud-Based EHR |
| Compliance | |
| BAA Available | Unknown |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
What the Web Says
Greenway Health's Novare EHR, launched in March 2026, is an AI-rebranded version of their existing PrimeSuite and Intergy systems, designed for ambulatory practices. While direct reviews for Novare are limited due to its recent launch, feedback on Greenway's legacy products indicates mixed experiences, often highlighting workflow complexity and support quality. The company emphasizes Novare's AI-by-design approach to streamline workflows, reduce documentation burden, and improve patient care and provider work-life balance.
Overall: MixedStrengths
- Customizable workflows across specialties are appreciated by users in multi-specialty settings.
- Reliable scheduling and lab integration.
- Solid reporting tools for data-driven practices.
- Integrated billing, scheduling, and charting workflow.
- AI-powered features aim to reduce clicks, simplify chart review, and provide cleaner documentation.
- Potential for significant time savings for practices and increased care capacity.
Limitations
- User reviews of previous Greenway products consistently flag click-heavy workflows and poor support.
- Limited pediatric-specific functionality compared to purpose-built pediatric EHRs.
- Outdated user interface in legacy systems.
- System can be slow, constantly freezes, and prevents viewing multiple things at once.
- Pricing is often opaque and can be a higher-cost solution.
- Some reviewers mention occasional glitches and a learning curve for new users.
Based on reviews from: Develo, Greenway Health, YouTube, PR Newswire, Capterra, Gartner Peer Insights, ehrreviews.com, G2, TechRadar, RFP.wiki, KLAS Research, Reddit
Last updated: 2026-07-22
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Rebranding a Legacy EHR: Inside the Strategy at Greenway Health
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