Greenway Health EHR (Novare)
Overview
Novare by Greenway Health is an AI-by-design EHR platform engineered to fully automate healthcare practices, unifying clinical, revenue cycle management, and patient workflows on a single cloud-based system. It embeds AI agents and intelligence directly into the clinical encounter to enhance efficiency, reducing the need for extensive after-hours work.
The platform is designed to remove administrative burdens, foster human connection in care, prevent revenue leakage, and seamlessly connect the entire care journey. Greenway Health’s innovative approach aims to reinvent the EHR foundation, allowing practices to consolidate tasks, accomplish more during patient visits, and ultimately dedicate more time to patient care.
Novare has been recognized as the Most Improved Physician Practice Solution 2026 by KLAS Research, reflecting significant gains in customer satisfaction and practice partnership.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-by-design EHR platform
- Embedded AI agents and intelligence
- Ambient documentation (Greenway Clinical Assist)
- AI search & summarization
- Assistive medical coding (Greenway Medical Coding)
- Unified platform for clinical, RCM, and patient workflows
- Cloud-based EHR (powered by AWS)
- Practice management
- Patient engagement (Greenway Patient Connect, Patient Portal)
- Revenue cycle management (Greenway Revenue Services, Clearinghouse)
Use Cases
- Automating clinical documentation
- Streamlining revenue cycle management
- Improving patient engagement and care coordination
- Reducing administrative burden and after-hours work
- Enhancing practice efficiency and financial performance
- Supporting regulatory reporting and interoperability
What Physicians Need to Know
Leverage Novare's AI-by-design approach to significantly reduce administrative burdens, such as ambient notetaking, AI search and summarization for quick chart context, and automated prior authorizations, allowing more focused patient interaction. Utilize the integrated patient engagement tools like smart scheduling and automated reminders to minimize no-shows and streamline front-office tasks. For chronic conditions, the comprehensive CCM solution acts as an extension of your practice, providing structured remote care and patient education.
Novare is built as a natively AI-enabled, unified platform, integrating clinical, revenue cycle, and patient engagement functions on a modern cloud architecture with AWS. It utilizes SMART-on-FHIR for its patient portal and integrates with third-party services like Voyce for language interpretation and MD Revolution for chronic care management, ensuring seamless data exchange and interoperability across the care continuum. The platform is designed to avoid the fragmentation often seen with add-on solutions.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing | Paid |
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
What the Web Says
Greenway Health's Novare EHR, launched in March 2026, is an AI-rebranded version of their existing PrimeSuite and Intergy systems, designed for ambulatory practices. While direct reviews for Novare are limited due to its recent launch, feedback on Greenway's legacy products indicates mixed experiences, often highlighting workflow complexity and support quality. The company emphasizes Novare's AI-by-design approach to streamline workflows, reduce documentation burden, and improve patient care and provider work-life balance.
Overall: MixedStrengths
- Customizable workflows across specialties are appreciated by users in multi-specialty settings.
- Reliable scheduling and lab integration.
- Solid reporting tools for data-driven practices.
- Integrated billing, scheduling, and charting workflow.
- AI-powered features aim to reduce clicks, simplify chart review, and provide cleaner documentation.
- Potential for significant time savings for practices and increased care capacity.
Limitations
- User reviews of previous Greenway products consistently flag click-heavy workflows and poor support.
- Limited pediatric-specific functionality compared to purpose-built pediatric EHRs.
- Outdated user interface in legacy systems.
- System can be slow, constantly freezes, and prevents viewing multiple things at once.
- Pricing is often opaque and can be a higher-cost solution.
- Some reviewers mention occasional glitches and a learning curve for new users.
Based on reviews from: Develo, Greenway Health, YouTube, PR Newswire, Capterra, Gartner Peer Insights, ehrreviews.com, G2, TechRadar, RFP.wiki, KLAS Research, Reddit
Last updated: 2026-07-22
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Press & Coverage
Videos
Product demos, reviews, and walkthroughs for Greenway Health EHR (Novare).
Rebranding a Legacy EHR: Inside the Strategy at Greenway Health
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