Klara

by ModMed  · Based in United States → — Move beyond patient communication into active engagement
Family Medicine Internal Medicine Pediatrics
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Overview

Klara by ModMed is an AI-powered platform designed to streamline administrative and communication workflows in medical practices. It is primarily intended for various medical specialties and care settings, including dermatology, ophthalmology, orthopedics, plastic surgery, gastroenterology, and pain management, among others. Klara integrates into existing practice workflows by automating patient communication, scheduling, and certain administrative tasks.

  • What it does: Klara provides AI-driven tools for patient engagement, automating responses to common patient inquiries, facilitating appointment scheduling, and managing patient intake processes. It aims to reduce the administrative burden on staff and improve patient access to information and services.
  • Who it is for: The tool is utilized across a range of specialties, including but not limited to dermatology, ophthalmology, orthopedics, plastic surgery, gastroenterology, and pain management. It is designed for outpatient clinical settings.
  • How it fits a clinical or practice workflow: Klara automates routine patient interactions, such as appointment reminders, pre-visit instructions, and post-visit follow-ups. It can also assist with patient intake by collecting necessary information prior to appointments. This integration aims to free up staff time for more complex tasks and enhance overall practice efficiency.
  • Notable capabilities: Key features include AI-powered chatbots for instant patient support, automated appointment management, digital patient intake forms, and secure messaging capabilities between patients and practice staff. It also offers tools for managing patient reviews and referrals.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Multi-channel patient communication (text, web chat, call-to-text, voicemail transcriptions)
  • AI-powered message routing and automation
  • Secure, HIPAA-compliant messaging
  • Team collaboration tools (shared inboxes, internal notes, mentions)
  • Automated appointment reminders and scheduling
  • Digital intake forms and pre-visit instructions
  • Telemedicine (virtual waiting room, video visits)
  • EHR and PM system integrations (with over 50 systems)
  • No password, email, or app download required for patients
  • No-show engagement and rescheduling

Use Cases

  • Automate patient texting and reduce phone volume
  • Centralize patient communication across multiple channels
  • Improve care team collaboration and efficiency
  • Automate administrative tasks and patient outreach
  • Connect with patients remotely via telemedicine
  • Streamline patient intake and post-visit follow-ups

What Physicians Need to Know

Patient Portal Integration
Klara integrates with existing patient portals, allowing patients to request or reschedule appointments and access information like lab results and billing details without always needing to call the office.
Appointment Scheduling AI
Klara offers patient self-scheduling through text or automated systems, leveraging real-time availability from the practice management system. It automates personalized pre-visit instructions, reminders, and can re-engage no-show patients for rescheduling. Recent enhancements through the Bonsai Health acquisition include AI-driven self-scheduling that proactively identifies care gaps and fills schedules.
Patient Education Content
Klara facilitates the delivery of pre-visit and post-visit instructions directly to patients' phones. ModMed's EHR can also automatically generate printable patient education handouts.
Accessibility Compliance
ModMed, the parent company of Klara, states its website is fully compliant with Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, and its mobile application is partially compliant. They partner with Level Access to ensure conformance to accessibility standards, including features like adjustable colors, contrast, fonts, zoom up to 400%, and navigation via keyboard or speech recognition software.
Physician Tip

Leverage Klara to significantly reduce administrative burden by automating routine tasks like appointment reminders, form collection, and post-visit follow-ups. Utilize its centralized communication thread to manage all patient interactions efficiently, freeing up staff to focus on direct patient care. The secure messaging and EHR integration ensure that patient information and communications are unified and easily accessible within the patient's chart, enhancing care coordination and reducing phone tag.

Klara seamlessly interfaces with Modernizing Medicine's EMA EHR and Practice Management (PM) systems, automatically syncing patient contact information and pushing messages, transcribed voicemails, and other files directly into the patient's chart. It also integrates with phone systems for 'press 1-to-text' functionality and supports integrations with other EHRs like Greenway Health. The recent acquisition of Bonsai Health further strengthens its integration within the ModMed ecosystem for advanced AI-driven patient engagement.

Details

Category Patient Engagement & Education, Practice Management & Scheduling
Pricing Contact for pricing
  • Pricing is quote-based and depends on factors such as the number of providers, total patient volume, specific feature set required, complexity of EHR integration, and level of staff training and support needed
  • Monthly and annual billing options are available
DeploymentCloud-based
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Pediatrics

What the Web Says

Klara, a patient communication and engagement platform by ModMed, is widely praised by healthcare professionals for streamlining patient-provider interactions through its user-friendly messaging system. It aims to reduce phone call volume and enhance operational efficiency by offering features like two-way texting, appointment scheduling, automated reminders, and telehealth capabilities. While generally well-received, some users have noted occasional glitches and challenges with integrations outside of the ModMed ecosystem.

Overall: Positive

Strengths

  • User-friendly and intuitive messaging system, similar to texting.
  • Efficient patient communication, reducing phone calls and improving response times.
  • Seamless integration with ModMed EHR for practices using it.
  • Ability for patients to send photos and complete intake forms online.
  • Automated appointment reminders and self-scheduling features.
  • HIPAA-compliant for secure communication and telehealth.

Limitations

  • Occasional glitches and slow updates.
  • Limited features and customization options for some users.
  • Challenges with EHR integration and data sync delays for non-ModMed practices.
  • Difficulties in exporting pictures sent through Klara to other systems.
  • Customer support can be unresponsive or difficult to reach.
  • Higher pricing compared to some alternative services.

Based on reviews from: G2, Capterra, Software Advice, Software Finder, FeaturedCustomers, SelectHub

Last updated: 2026-07-23

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Videos

Product demos, reviews, and walkthroughs for Klara.

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Frequently Asked Questions

Klara streamlines patient engagement by offering a centralized platform for two-way messaging via text, web chat, call-to-text, and voicemail transcription, reducing phone tag and improving response times. It automates routine outreach such as appointment reminders, pre- and post-visit instructions, and follow-ups, enhancing the overall patient experience. Additionally, Klara supports telemedicine with video visits and digital intake forms, allowing patients to easily connect with your practice without needing to download an app or remember a password.
Yes, Klara is designed as a HIPAA-compliant messaging platform, ensuring secure communication between patients and providers. For sensitive information, Klara sends an SMS message with a link that directs patients to Klara's secure, encrypted platform, where the message content is protected. All communications are documented and saved for seven years, and patient identity is verified through methods like one-time passwords and date of birth.
Klara boasts an average patient adoption rate of 85%, largely due to its user-friendly design. Patients do not need to download an app, remember portal passwords, or bookmark a website; they can simply communicate by replying to a text message or clicking a secure web link. This ease of access helps reduce communication barriers and encourages patient participation.
Some reported limitations include occasional poor customer support, unread messages reappearing in the inbox, and some patients struggling with login or document access. Users have also noted that voicemail transcriptions are not always accurate and that there can be difficulties merging patient charts when contact details change. Additionally, some users have reported bugs, occasional downtime, and issues with AI autosort miscategorizing messages.
Several alternatives to Klara exist, each with distinct features. iPlum offers true HIPAA compliance with web calling and a mobile second line, while OhMD focuses on patient engagement with SMS and encrypted text. Luma Health provides an AI-native platform for advanced automation and deep EHR integrations, and Curogram offers an all-in-one communication and workflow solution with transparent pricing. Other competitors include Artera, Weave, Podium, NexHealth, and Solutionreach.
Klara's pricing is not publicly disclosed and is custom, provided on a quote-based model. The cost for a medical practice is influenced by several factors, including the number of providers, total patient volume, the specific feature set required, the complexity of EHR integration, and the level of staff training and support needed. Both monthly and annual billing options are typically available.

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Suggest an Edit → | Last Verified: 2026-04-21 | First Added: 2026-04-21

Investors who backed Klara

Funded through the company that built this tool.

Vision Ventures
VC AI T2
Dammam, Saudi Arabia
$250k-$1M
Vision Ventures is a Saudi-based fund created by entrepreneurs for entrepreneurs, with an early-stage thesis on startups aiming to leapfrog legacy models.…
Health IT / Healthcare Software Wellness / Consumer Health
Bigspace Investments Ltd
VC T2
Nicosia, Cyprus
$250k-$1M
Bigspace Investments is a Cyprus-based early-stage VC investing across pre-seed and seed in a sector-agnostic mandate that explicitly includes medical devices and…
Medical Devices / MedTech
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