Orbita
Contact for pricing
Overview
Orbita is an AI-powered patient engagement and communication platform designed to streamline clinical workflows and automate patient outreach. The platform is utilized across various specialties, including gastroenterology and bariatrics, as well as in diverse care settings such as health systems, specialty clinics, and ambulatory care centers.
The tool integrates into existing practice workflows by automating communication from pre-visit access to post-procedure follow-up. It assists clinical and administrative teams by managing routine patient interactions, which helps reduce call center volume and staff workload. Key capabilities of the platform include:
- Digital Front Door: AI agents deployed across web, mobile, and voice channels to assist patients with navigation and care access.
- Patient Access and Acquisition: Automated campaigns that facilitate self-service scheduling for annual visits, preventative care, and referrals.
- Care Navigation: Digital-first care management tools that guide patients through intake form completion, pre-procedure preparation steps, and post-treatment follow-up.
- Clinical Tracking: Dashboards that allow care management staff to monitor patient populations, track document completion, and identify potential bottlenecks in the care pipeline.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI Agents for web, mobile, and voice (Digital Front Door)
- Automated patient outreach and scheduling
- Digital-first care management (Care Navigation)
- Generative AI for question answering and information extraction
- Voice processing (recognition and synthesis)
- Sentiment and symptom detection
- Natural Language Processing (NLP)
- Multi-channel communication (text, email, automated phone calls)
- Interoperability with EMR, CRM, practice management, and call center systems
- Analytics and reporting dashboards
Use Cases
- Streamlining patient access and acquisition
- Automating patient education and preparation
- Supporting post-procedure follow-up and ongoing care management
- Reducing call center volume and administrative burden
- Enhancing patient experience and operational efficiency
- Providing 24/7 access to medical and clinical information for HCPs
What Physicians Need to Know
Patient Portal Integration
Orbita's platform offers secure, standards-based integration with Electronic Medical Records (EMR), Customer Relationship Management (CRM), practice management, and call center systems. This ensures personalized patient experiences and secure data flow to providers and care coordinators.
Appointment Scheduling AI
Orbita utilizes AI-powered virtual assistants to automate self-service scheduling for annual visits, preventative care, and referral appointments. Patients can proactively schedule, cancel, and reschedule appointments 24/7 through web, mobile, and voice channels, reducing the need for phone calls. The system can also send reminders via email, text, or IVR to encourage routine and preventive care scheduling.
Symptom Checker Accuracy
Orbita's 'Blaze' technology includes a symptom checker that helps determine the urgency of a patient's condition and suggests timely care locations based on factors like distance, wait times, and insurance. While general AI symptom checkers have varying accuracy (often 34-51% for correct diagnoses), they are generally better at identifying urgent cases. Orbita's approach aims to guide patients using conversational AI to interpret non-clinical vocabulary and avoid dead ends.
Multi-Language Patient Support
Orbita's solution supports over 100 languages, enabling communication with diverse patient populations. It can translate conversations and content, including machine translation for expanding digital front door solutions to non-English speakers.
Health Literacy Adaptation
Orbita leverages generative AI and natural language processing to summarize complex medical information in familiar language, making it easier for patients to understand and make informed decisions. The platform is designed to interpret non-clinical vocabulary, allowing patients to use everyday language.
Chronic Disease Management
Orbita's virtual assistants, powered by conversational AI, proactively deliver reminders, educational resources, and support for chronic disease management through automated campaigns. This approach aims to improve patient confidence and adherence to care plans.
Medication Adherence Features
Orbita offers personalized medication reminders and wellness surveys as part of its virtual healthcare assistant solutions. The platform can also guide patients to financial assistance programs for prescriptions, addressing a significant barrier to adherence. Studies have shown high adherence levels in trials using telephone-delivered optimization protocols, which Orbita's conversational AI can emulate.
Patient Education Content
Orbita automates patient education, delivering content through conversational AI across various channels like web, text, and voice. It can provide educational resources, preparatory guidelines for procedures, and post-operative recovery plans. Generative AI helps deliver clinically validated answers and transform traditional search into conversational dialogues for easier information access.
Accessibility Compliance
Orbita's platform is HIPAA-compliant and maintains industry-standard certifications including ISO 27001, ISO 27701, and SOC 2 Type II, and is pursuing HITRUST CSF certification. The multi-modal platform disseminates information across text, email, voice, chatbot, or IVR to reach patients of all backgrounds, including those without smartphones. It also supports seamless transfers to live agents when necessary.
Physician Tip
Leverage Orbita's conversational AI to automate routine patient inquiries and administrative tasks, freeing up staff for more complex clinical care. Utilize the multi-channel and multi-language support to ensure all patients receive timely and understandable information, improving engagement and adherence. Integrate Orbita with your EMR to personalize patient interactions and streamline data capture for better care coordination and outcomes. Employ the chronic disease management and medication adherence features to proactively support patients outside the clinic, reducing preventable complications and improving long-term health.
Orbita's platform is designed for interoperability with pre-built connectors for Electronic Medical Records (EMR), Customer Relationship Management (CRM), practice management, and call center systems. This allows for secure and efficient data flow, enabling personalized patient experiences and providing valuable insights to staff. It can also integrate with custom and third-party content services, population health systems, connected devices, and clinical-grade health dictionaries.
Details
| Category | Patient Engagement & Education |
| Pricing |
Contact for pricing
|
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Unknown AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
Ratings & Reviews
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Press & Coverage
Orbita Blog
Why Healthcare's Future Is Still Human: Scott Collins on AI and Trust
This blog post from September 2025 features Scott Collins, Co-Founder and CEO of Impulse Strategic Solutions, discussing the role of AI and trust in the healthcare landscape. He emphasizes a pragmatic approach to what truly benefits patients, clinicians, and healthcare organizations.
2025-09
Orbita Blog
Seeing the Whole Funnel: What Healthcare Leaders Can Learn from Performance Data
An August 2025 blog post by Orbita discusses how health systems often lack crucial data insights into the patient journey, from referral to consult. It highlights the importance of understanding patient progression to avoid drop-offs and stalled pipelines, especially in areas like bariatric clinics.
2025-08
Orbita Press Release
Orbita Acquires Wellbe Assets
In August 2023, Orbita acquired the assets of Wellbe, a digital health company specializing in patient navigation for specialty care. This acquisition aims to create a seamless digital pathway for patient care, from access to follow-up, and includes Wellbe's software, customers, and staff.
2023-08
Swaay.Health (YouTube)
Orbita Doubles Down on AI to Enhance Patient Engagement
This September 2023 interview with Orbita CEO Patty Riskind discusses the company's significant investment in generative AI to augment its conversational AI platform. The integration of both AI forms has reportedly transformed patient engagement and reduced call center volumes.
2023-09
Orbita Press Release
Orbita Launches Solution to Transform Healthcare Website Search Functionality
In January 2023, Orbita introduced Orbita Blaze, a solution designed to revolutionize healthcare provider websites by transforming them into intuitive virtual assistants. Blaze uses conversational AI to improve patient navigation and access to care, addressing common functionality shortfalls on healthcare websites.
2023-01
KLAS Research
Orbita 2023 Improving Patient Engagement through Conversational AI
A March 2023 KLAS Spotlight Report examines Orbita's customer experience with its conversational AI platform for patient engagement. The report highlights how Orbita's solutions automate patient-provider communications and workflows to improve care quality and operational efficiency.
2023-03
PR Newswire
AtlantiCare Implements Orbita's Healthcare Virtual Assistants to Enhance Access to Care
AtlantiCare implemented Orbita's virtual assistant and conversational AI platform in October 2022 to streamline patient access and self-scheduling options. The platform leverages natural language processing and supports over 100 languages to serve diverse communities.
2022-10
Oxford Academic (European Heart Journal - Digital Health)
Remote digital smart device follow-up in prospective clinical trials: early insights from ORBITA-2, ORBITA-COSMIC, and ORBITA-STAR
This November 2022 article discusses the incorporation of remote digital smart devices in clinical trials for stable coronary artery disease, drawing insights from ORBITA-2, ORBITA-COSMIC, and ORBITA-STAR studies. It highlights the benefits and challenges of using smart devices for contemporaneous assessment of daily angina burden.
2022-11
Videos
Product demos, reviews, and walkthroughs for Orbita.
Los Cafres - Orbita (AUDIO)
Lo Mejor del Rock Argentino
Getting started with Orbita Color Sequencer
Playtronica
LA SANTA GRIFA // TOCAME // FUERA DE ORBITA (AUDIO)
La Santa Grifa Official
u00d3RBITA (SLOWED)
Release - Topic
The Martinez Brothers Present: u00d3rbita | Live From ReFrame Studios, LA
The Martinez Brothers
Nutcracker on Orbita by Playtronica
Playtronica
Frequently Asked Questions
Patients primarily engage with Orbita through its conversational AI interfaces, often via voice assistants or chatbots, which provide personalized health information, medication reminders, and appointment scheduling. The platform's ability to offer tailored support and integrate with existing health devices are key drivers of engagement, making healthcare interactions more accessible and convenient for patients.
Orbita enhances patient compliance through automated reminders for medications and appointments, educational content tailored to individual conditions, and interactive symptom checkers. By providing consistent, personalized support and information, Orbita aims to empower patients to better adhere to their prescribed treatment regimens.
Alternatives to Orbita include other patient portal systems, standalone health apps, and traditional in-person or phone-based patient support programs. Orbita differentiates itself through its focus on conversational AI, its ability to integrate with a wide range of healthcare systems and devices, and its customizable, condition-specific patient journeys.
Orbita's pricing model typically involves a subscription-based approach, often with different tiers that depend on the scale of deployment, the specific features utilized, and the number of patients served. Specific pricing details are usually discussed directly with healthcare providers to tailor a solution that fits their needs and budget.
Current limitations of Orbita may include the need for robust internet access for optimal performance and the potential for varying levels of digital literacy among patients impacting adoption. Orbita is continuously working to address these by improving offline capabilities, enhancing user-friendliness, and developing more intuitive interfaces to cater to a broader patient demographic.
Orbita prioritizes data privacy and security by adhering to industry standards and regulations like HIPAA. The platform employs robust encryption, access controls, and regular security audits to protect sensitive patient health information, ensuring compliance and maintaining patient trust.
Orbita offers extensive integration capabilities with various Electronic Health Record (EHR) systems and other healthcare technologies through APIs and established interoperability standards. This allows for seamless data exchange, enabling a unified view of patient information and streamlined workflows for healthcare providers.
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| Last Verified: 2026-06-11 | First Added: 2026-06-11
Investors who backed Orbita
Funded through the company that built this tool.
