Quartet Health

by Quartet Health (now owned by NeuroFlow)  · Based in United States → — Whole, human, behavioral health care
Family Medicine Internal Medicine Psychiatry
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Free for referral services; standard deductible or copay applies for provider visits.
Regulatory Status Disclosed

Overview

Quartet Health is an industry-leading value-based behavioral healthcare solution that connects patients to mental health providers based on their needs, preferences, and insurance, and supports their care journeys. The company aims to improve the health of individuals and communities by enabling and delivering quality, whole-person care for people with behavioral health needs, including serious mental illness. Quartet’s care enablement and delivery offerings focus on providing comprehensive behavioral health care. They utilize innovative approaches to navigate the complex mental health landscape, identifying, engaging, and caring for patients through an end-to-end behavioral health solution. Quartet Health partners with health plans, health systems, and community mental health centers, serving patients in 39 states across the country.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Patient-provider matching (SmartMatch algorithm)
  • Care navigation and support
  • Referral management
  • Integration with health plans, health systems, and community mental health centers
  • HIPAA-compliant platform
  • Access to clinical assessments and resources for providers
  • Communication tools for referring and mental health providers
  • Proactive patient screening
  • Virtual and in-person care options
  • Digital mental health programs

Use Cases

  • Connecting patients with appropriate mental health providers based on needs, preferences, and insurance
  • Facilitating referrals from primary care and specialty care settings to mental health services
  • Supporting care coordination between physical and behavioral health providers
  • Expanding access to mental health care for individuals with behavioral health needs, including serious mental illness
  • Enabling health plans and health systems to deliver value-based behavioral healthcare
  • Providing tools for patient monitoring, clinical documentation support, and population health management for providers

What Physicians Need to Know

Therapeutic Modality (CBT/DBT/ACT)
Quartet Health connects patients with mental health providers who offer various therapeutic modalities, including therapy and psychiatry. Their digital care options also include clinically-validated online programs, such as computerized cognitive behavioral therapy (cCBT). [8, 17, 19, 20] They emphasize evidence-based therapies like CBT, DBT, and ACT. [22, 27]
Crisis Detection & Escalation
Quartet Health is not a crisis resource. For urgent help, they advise calling 911 or the National Suicide Prevention Lifeline at 988. [7, 14, 17, 18, 25] However, their partners at Centene emphasize the importance of promoting crisis hotlines and making them easily accessible. [16]
PHQ-9/GAD-7 Integration
Quartet Health leverages data to proactively identify patients with potential unaddressed mental health conditions for formal screening. [5, 8, 11] They also use clinical assessments to measure improved health outcomes once patients are receiving care. [5, 11]
Session Note Generation
Quartet's Care Team Experience (CTE) facilitates collaboration between primary care physicians and mental health providers on a patient's treatment plan. [13] However, due to privacy rules, psychotherapy notes, substance abuse records (from 'Part 2' programs without additional consent), and HIV/AIDS-related information are not permitted to be shared through the Care Team Experience. [13]
Patient Safety Guardrails
Quartet Health adheres to HIPAA Privacy Rule and other state and federal rules to protect patient health information. [13] They utilize Amazon Web Services (AWS) for data storage and processing, which are SOC Type 1 & 2 certified and meet ISO standards. [28] They employ encryption for all communication, a web application firewall, and encrypt sensitive data at rest. [28] Quartet also undergoes HIPAA Risk Assessments and third-party penetration tests annually. [28]
Between-Session Support
Quartet offers 'Care Navigators' to provide support to patients throughout their care journey, including help with appointments and understanding care options. [17, 20] Some digital care options may also offer support from an optional coach. [19, 20] Additionally, Dialectical Behavior Therapy (DBT), which is among the evidence-based therapies supported, often includes telephone crisis coaching for between-session support. [22]
Outcome Measurement
Quartet's technology platform provides data-driven insights and infrastructure to measure and support the delivery of high-quality mental health care. [1, 3] They measure outcomes to ensure quality and use clinical assessments to determine when patients show indications of improved health outcomes. [5, 9, 11] Their data shows over 40% improvement in total cost of care for patients in their clinic. [9]
Provider Dashboard
Quartet provides a healthcare provider portal with dashboards to track the progress of treatment. [10] This platform allows mental health providers to communicate with referring providers through regular progress and treatment updates on a HIPAA-compliant platform. [14]
Cultural Sensitivity
Quartet Health partners with organizations like Centene, which suggests developing culturally sensitive mental health screening programs, with special emphasis on at-risk populations. [16] Quartet also emphasizes a commitment to health equity. [5]
Physician Tip

Quartet Health offers a platform that simplifies mental health referrals, allowing physicians to easily connect patients with appropriate mental health providers based on their needs, preferences, and insurance. [8, 17, 20] The platform integrates with existing EHRs, streamlining workflows and enabling proactive patient screening for mental health needs. [8, 10] Physicians can collaborate with mental health providers through progress updates on a HIPAA-compliant platform, fostering a whole-person approach to care. [13, 14] Quartet's SmartMatch technology aims to quickly make optimal patient-provider matches, and they offer access to clinical assessments and resources to support providers. [5, 14]

Quartet Health's platform integrates with Electronic Health Record (EHR) software such as Epic, Cerner, and GE Health to embed into existing clinical workflows. [10] They partner with health insurance plans and health systems across the country, including Blue Cross NC, Humana, and Independence Health Group, to expand access to care and support value-based payment models. [1, 3, 4, 6, 7, 10, 11, 16, 21] Quartet has also partnered with SilverCloud Health to offer computerized cognitive behavioral therapy (cCBT) tools. [8, 12, 21] Quartet Health is now owned by NeuroFlow, and its Care Connections platform will enhance NeuroFlow's offerings and complement its AI-powered analytics and care coordination workflow solutions. [7, 12, 23]

Details

Category Mental & Behavioral Health AI, Patient Engagement & Education, Population Health Analytics
Pricing Free for referral services; standard deductible or copay applies for provider visits.
  • Quartet's referral services are free for patients and referring providers
  • However, standard deductibles or copays apply when a patient sees a mental health provider
DeploymentCloud-based
Compliance
BAA Available Yes AI-estimated
HIPAA Compliant Yes AI-estimated
FDA Status Exempt AI-estimated — unknown
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Psychiatry

What the Web Says

Quartet Health is generally viewed as a valuable platform for integrating mental and physical healthcare, aiming to improve patient access and care coordination. Many users appreciate its mission and the potential for better patient outcomes, though some operational challenges and integration complexities have been noted.

Overall: Mixed

Strengths

  • Improves access to mental health services for patients.
  • Facilitates better care coordination between primary care and behavioral health.
  • User-friendly interface for many providers.
  • Addresses a critical gap in integrated healthcare.
  • Positive impact on patient outcomes reported by some users.
  • Streamlines referral processes for mental health specialists.

Limitations

  • Integration challenges with existing EHR systems can occur.
  • Some providers report issues with the referral matching process.
  • Customer support responsiveness can be inconsistent.
  • Onboarding process can be lengthy or complex for some practices.
  • Payment and reimbursement models can be confusing for some providers.
  • Limited availability in certain geographic regions.

Based on reviews from: G2, Capterra, Reddit, Healthcare IT News, Physician forums/reviews

Last updated: 2026-07-27

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Press & Coverage

MemorialCare Innovation Fund
NeuroFlow acquires Quartet Health, expands customer base
NeuroFlow acquired Quartet Health in a deal expected to close by the end of January 2025, combining NeuroFlow's technology and analytics platform with Quartet's behavioral health provider network and referral management capabilities.
2025-01
Quartet Health
The Future of Quartet
Quartet Health and InnovaTel Telepsychiatry were acquired by NeuroFlow and Iris, respectively, aiming to enhance quality and affordability of behavioral healthcare for patients across the U.S.
2025-01
PR Newswire
Arbital Health and Quartet Health Partner to Expand Severe Mental Illness Value-Based Care Arrangements
Arbital Health partnered with Quartet Health to expand value-based care arrangements for severe mental illness, supporting Quartet's Whole Health program which provides integrated physical and behavioral health services.
2024-10
Quartet Health
Newsweek Names Quartet Health One of the 'World's Best Digital Health Companies of 2024'
Quartet Health was recognized by Newsweek as one of the 'World's Best Digital Health Companies of 2024'.
2024-01
Quartet Health
Blue Cross Blue Shield of Michigan helps connect members to tailored behavioral health care options through new, virtual navigation solution.
Blue Cross Blue Shield of Michigan launched a new virtual navigation solution with Quartet Health to connect members with tailored behavioral health care options.
2023-05
Quartet Health
Quartet Launches Behavioral Health Care Clinic for Patients with Moderate to Severe Mental Illness
Quartet Health launched a behavioral health care clinic to address mental health capacity shortages and deliver quality care, especially for those with moderate to severe mental illness.
2022-11
Quartet Health
Quartet Health Adds Five Industry Leaders To Its Growing Executive Team
Quartet Health expanded its leadership team by adding five industry leaders to its executive team.
2022-10
Quartet Health
Quartet Health Acquires InnovaTel Telepsychiatry, Making Shared Vision of Speed to Quality Mental Health Care for All a Reality
Quartet Health acquired InnovaTel Telepsychiatry to accelerate access to mental health care and integrate mental and physical health.
2021-12

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Frequently Asked Questions

Quartet Health uses advanced algorithms and a data engine to identify patients who may need mental health support by analyzing insurance claims and healthcare records. It also employs these algorithms to match patients with appropriate mental health providers based on their needs, preferences, and insurance. Additionally, automated tools are used for clinical risk scoring and decision support to assist healthcare providers in coordinating care, though these tools support provider judgment and do not make final clinical determinations.
Quartet Health is HIPAA compliant and has undergone a HIPAA Risk Assessment by an external audit firm. They are also within the reporting period of their SOC-2 certification and adhere to AICPA Trust Principles and Criteria, which are mapped to HITRUST CSF controls. All employees are bound by confidentiality agreements, receive regular HIPAA/HITECH compliance training, and the platform integrates with existing EHRs for secure information exchange.
Quartet Health's referral services are free for referring physicians and their patients. However, patients may be responsible for their standard copays and deductibles when they see a mental health provider. Quartet's business model involves partnerships with health insurance plans, which pay for patients to use the services.
Several alternatives to Quartet Health exist for mental health software and practice management. Some highly-rated options include EHRYourWay, Oliva Health, ClinicMind, Therap Services, Simply.Coach, Mend, TheraNest by Ensora Health, and SimplePractice. Other prominent companies in the mental healthcare space include Lyra Health, Talkspace, Amwell, Teladoc Health, Doctor On Demand, Modern Health, AbleTo, and Spring Health.
While Quartet Health facilitates referrals and care coordination, it is not a medical device, treatment, or a substitute for professional medical care, and it does not provide medical advice. Quartet is not responsible for clinical outcomes or patient care decisions made using the solution. Additionally, certain sensitive information like psychotherapy notes, substance abuse records from 'Part 2' programs, and HIV/AIDS-related information should not be shared through the platform due to special privacy protections.
Quartet Health's platform is designed to integrate into existing EHR systems to make daily workflows more efficient for physicians. This integration allows for seamless communication and care coordination between medical and behavioral health providers, and enables physicians to make referrals directly through their EMR.
Quartet Health matches patients to various mental health care options, including therapy and psychiatric care, which can be delivered in-person or virtually. They also offer access to clinically-validated digital mental health care options, such as computerized cognitive behavioral therapy (cCBT).

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Suggest an Edit → | Last Verified: 2026-07-26 | First Added: 2026-07-26
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