Sage (AI Care Manager)

by Ellipsis Health  · Based in United States → — The most trusted AI Care Manager in healthcare
Family Medicine Internal Medicine Psychiatry
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Overview

Sage is an emotionally intelligent AI voice agent developed by Ellipsis Health, designed to screen for and monitor depression and anxiety using vocal biomarker technology. It assists healthcare organizations with comprehensive care management, operating 24/7 as an emotionally intelligent virtual care manager.

Sage is empathetic, consistent, multi-lingual, and friendly, capable of conducting fully autonomous virtual care management calls and handling complex cases. Its functionalities include program enrollment, benefits overview, eligibility verification, copay checks, and addressing patient queries. It also performs various assessments and surveys such as HRAs, Care, discharge assessments, HOS, outcomes, HCAHPS, and satisfaction surveys.

Furthermore, Sage provides clinical support through care coordination, clinical adherence, Star Rating & Quality Measures, pre- and post-discharge check-ins, Friday tuck-ins, and transitions of care. By leveraging intelligent automation, Sage helps reduce patient backlogs, increase program enrollment revenue, and improve patient satisfaction, leading to a 60% reduction in administrative tasks, a 4x return on investment, and 6x faster program enrollment.

Ellipsis Health prioritizes AI safety and security, building Sage with healthcare’s unique compliance requirements in mind. The system maintains high standards of data protection, ensuring clinical oversight of all AI operations, HIPAA and SOC2 Type 2 compliant infrastructure, secure data handling with end-to-end encryption, regular third-party security audits, transparent AI decision-making processes, and continuous validation and monitoring.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Emotionally intelligent AI voice agent
  • Vocal biomarker technology for depression/anxiety screening and monitoring
  • 24/7 emotionally intelligent care management
  • Empathetic, consistent, multi-lingual communication
  • Fully autonomous virtual care management calls
  • Program enrollment & benefits overview
  • Comprehensive assessments & surveys (HRAs, HOS, HCAHPS, etc.)
  • Clinical support (care coordination, adherence, check-ins)
  • API-first architecture for flexible integration
  • Secure data handling with end-to-end encryption

Use Cases

  • Patient engagement and program enrollment
  • Health risk assessments and satisfaction surveys
  • Care coordination and clinical adherence
  • Pre- and post-discharge check-ins and transitions of care
  • Reducing patient backlogs and administrative tasks
  • Improving patient satisfaction and program enrollment revenue

What Physicians Need to Know

Therapeutic Modality (CBT/DBT/ACT)
Sage is primarily an AI Care Manager focused on assessments and monitoring, rather than direct therapeutic delivery. However, it can prioritize treatment plans, such as Cognitive Behavioral Therapy (CBT), if a patient's vocal biomarker data aligns with positive responses to such therapies.
Crisis Detection & Escalation
Sage offers automated escalation with contextual handoff when potential risk factors are identified or upon patient request. It functions as an early warning system for emerging behavioral health needs, prioritizing high-risk callers and escalating to human clinicians when necessary. Integration with Clearstep's clinically validated triage protocols enables structured triage workflows within conversations.
PHQ-9/GAD-7 Integration
The tool can deliver any in-built or custom assessment 24/7, automating documentation and risk score calculations for specific assessments. It augments PHQ-8/9 and GAD-7, mapping output to standard PHQ and GAD scores. A study demonstrated its ability to detect and measure depression severity through voice analysis, passively performing tasks similar to PHQ-9 administration.
Session Note Generation
Sage automates documentation, including full transcripts of patient responses and conversations, and risk score calculations within platforms like Salesforce Health Cloud. It documents key interactions and outcomes directly into the patient's record within the provider's system and summarizes every interaction.
Patient Safety Guardrails
Built on ethical AI principles, Sage prioritizes patient safety and data security, maintaining HIPAA and SOC2 Type 2 compliance. It incorporates clinical oversight of all AI operations, secure data handling with end-to-end encryption, regular third-party security audits, and continuous validation. A 'human-in-the-loop' approach is maintained for complex cases, supporting human decision-making.
Between-Session Support
Sage provides 24/7 emotionally intelligent care management, including virtual calls for pre- and post-discharge check-ins, transitions of care, consistent condition monitoring, and medication adherence support. It ensures patients receive consistent, empathetic care around the clock.
Outcome Measurement
The platform aims to improve patient outcomes, quality scores, and return on investment. It systematically identifies and addresses quality measure opportunities through targeted outreach, such as automated HEDIS gap outreach and improved risk adjustment accuracy. Its vocal biomarker technology quantifies and monitors depression and anxiety symptoms, informing treatment plans and monitoring results.
Provider Dashboard
While a dedicated 'Provider Dashboard' is not explicitly detailed, Sage's automated documentation, risk score calculations, and seamless integration with EHRs and Salesforce Health Cloud imply that providers have access to comprehensive patient information and AI-generated insights within their existing systems.
Cultural Sensitivity
Sage is described as multi-lingual. Its ethical AI framework includes 'Fairness & inclusivity,' ensuring the AI serves diverse patient populations equitably through bias mitigation, regular audits, and diverse training data. Research indicates consistent performance across various age groups, genders, and socioeconomic categories.
Physician Tip

Physicians can leverage Sage to significantly reduce administrative burden by automating routine patient interactions, assessments, and documentation. This frees up clinical staff for higher-value therapeutic interventions. The continuous, emotionally intelligent monitoring and early warning system for behavioral health needs provide invaluable insights between visits, enabling proactive care and timely escalation of high-risk cases. Its multilingual capabilities and focus on inclusivity can enhance patient engagement across diverse populations. Integrating Sage into existing EHRs and care management platforms streamlines workflows and ensures comprehensive patient data is readily available.

Sage boasts robust integration capabilities, notably with Salesforce Health Cloud for seamless workflow integration and automated documentation. It supports standard FHIR protocol and offers customized integration with Epic EHR. Strategic partnerships with HealthEdge and Clearstep further extend its functionality for virtual nursing, member outreach, and clinically validated triage protocols. Additionally, it integrates with NVIDIA Riva Parakeet for enhanced speech recognition, improving speed and accuracy in patient conversations.

Details

Category Mental & Behavioral Health AI, Patient Engagement & Education, Telehealth & Virtual Care
Pricing Paid — Starting at $200,000 USD/company/year.
DeploymentCloud-based, integrates with EHRs (e.g., Epic) and Salesforce Health Cloud.
Compliance
BAA AvailableUnknown AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status Unknown AI-estimated

Ellipsis Health's patented vocal biomarker technology is backed by peer-reviewed publications and has been clinically validated, but formal FDA clearance for the biomarker as a diagnostic is a future goal.
Integrations
EHR Not specified
Specialties Family Medicine, Internal Medicine, Psychiatry

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Frequently Asked Questions

Ellipsis Health's Sage AI Care Manager integrates with Salesforce Health Cloud, offering deep clinical integrations to streamline care management processes. Sage Care, an AI-powered care navigation system, can be embedded into existing systems, with its agents trainable on specific health system data and workflows, and it syncs care plans and records directly to scheduling software to reduce manual data entry.
Ellipsis Health's Sage is HIPAA and SOC 2 Type II compliant, ensuring secure handling of patient data. Sage Care also emphasizes enterprise-grade security measures and HIPAA compliance to protect sensitive client and caregiver information during transmission and storage. Generally, AI systems processing Protected Health Information (PHI) must adhere to HIPAA Privacy and Security Rules, including data encryption, access controls, and Business Associate Agreements.
Ellipsis Health's Sage differentiates itself with an 'Empathy Engine' trained on millions of clinical conversations, allowing it to adjust its approach based on a patient's emotional state, aiming for empathetic and scalable care. Unlike traditional methods often burdened by staffing shortages, Sage extends care team capacity for tasks like health risk assessments and post-discharge follow-ups. Sage Care focuses on streamlining patient navigation, triage, and scheduling to reduce bottlenecks and improve access to care.
Specific pricing models for Ellipsis Health's Sage or Sage Care for physician practices are not explicitly detailed in the provided search results. However, a different entity, Sage AI Solutions, offers custom AI assistants with tiered pricing (Starter, Pro, Premium) based on content volume and integration depth. For healthcare-specific AI, pricing typically considers factors like call volume, integration complexity, and customization needs, with transparency on all associated costs being crucial.
Ellipsis Health's Sage handles approximately 80% of issues that do not require a clinician, focusing on administrative and supportive tasks rather than complex clinical decisions. Sage Care's AI intake tools are explicitly stated not to replace human judgment, act as an AI receptionist, or manage scheduling/caregivers, requiring human staff to review and approve AI-generated drafts. The AI is designed to extend human capacity, not to fully automate clinical or relational aspects of care.
Ellipsis Health's Sage is trained on millions of real clinical patient conversations and guided by established clinical frameworks, utilizing its 'Empathy Engine' for nuanced patient interactions. Sage Care's multimodal AI agents can be rigorously trained with specific health system data, knowledge bases, and standard operating procedures to ensure clinical accuracy and adherence to organizational protocols. This training and continuous monitoring aim to maintain high levels of accuracy and reliability in its outputs.
While Sage automates many administrative and patient interaction tasks, it is designed to augment, not replace, human clinical judgment and care team functions. Physicians and human coordinators are expected to provide oversight, reviewing, editing, and approving AI-generated drafts and recommendations. The system also includes automated escalation with contextual handoff to human staff when potential risk factors are identified or a patient requests it.

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Suggest an Edit → | Last Verified: 2026-04-21 | First Added: 2026-04-21

Investors who backed Sage (AI Care Manager)

Funded through the company that built this tool.

Generator Ventures
VC T3
San Francisco, United States
$1M-$5M
Generator Ventures is a San Francisco firm investing exclusively at the intersection of aging, post-acute care, and senior living, a corner of…
Care Delivery / Tech-Enabled Services Digital Health
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