Symptomate

by Infermedica  · Based in Poland → — The symptom checker made by doctors for women, men, adults, parents, seniors, you
Emergency Medicine Family Medicine Pediatrics
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Regulatory Status Disclosed

Overview

Symptomate by Infermedica is an AI-powered symptom checker and digital triage platform designed for preliminary symptom assessment. It is intended for use by individuals to understand their symptoms, explore potential causes, and receive guidance on next steps, including preparing for a medical appointment.

Symptomate is utilized across various care settings and by different healthcare stakeholders, including healthcare facilities, insurance providers, and telemedicine companies, to enhance initial symptom assessment and triage processes. The tool can support general practitioners and other specialties by providing summarized patient data prior to consultations, potentially optimizing patient flow and supporting clinical decision-making.

Within a clinical or practice workflow, Symptomate can function as a pre-visit tool. Patients can input their symptoms and answer a series of questions, after which the system provides a list of probable conditions and recommended levels of care. This information can then be shared with their physician. The platform is available as a web application and mobile apps (iOS and Android), and its core AI engine is built upon a medical knowledge base curated by a team of doctors.

Notable capabilities include its adaptive interview process, where questions adjust based on user input, and its ability to provide explanations and descriptions of potential conditions. Symptomate supports multiple languages and has processed millions of symptom checks. It is certified as a Class IIb medical device in the European Union and is compliant with GDPR and ISO 13485:2016.

Reviewed by Pouyan Golshani, MD — Interventional Radiologist

Key Features

  • Advanced symptom checker and digital triage platform
  • Analyze symptoms and understand health
  • Plan next steps and prepare for visits
  • Provides most probable conditions with explanations
  • Recommended level of care
  • Supports multiple risk factors and symptoms
  • Designed for individuals, parents (pediatrics conditions, body maps), and family members (third-person mode)
  • Voice agent option
  • Mobile apps (iOS, Android)

Use Cases

  • Preliminary symptom assessment for individuals
  • Digital triage processes for healthcare facilities
  • Improving online assessment for insurance providers
  • Patient education and guidance
  • Preparation for medical appointments
  • Supporting parents in assessing children's symptoms

What Physicians Need to Know

Patient Portal Integration
Symptomate, powered by Infermedica, offers an 'Intake' solution for healthcare providers that streamlines patient data collection before consultations. This includes gathering visit goals, symptoms, and medical history, which can then be transferred to physicians' tools like Electronic Health Records (EHRs).
Appointment Scheduling AI
After a symptom assessment, Symptomate provides recommendations on the appropriate 'appointment type' and 'level of urgency'. Infermedica, the parent company, has also indicated future integration with telemedicine services to facilitate direct doctor calls after using Symptomate.
Symptom Checker Accuracy
Symptomate is an AI-powered tool developed by doctors, utilizing a sophisticated AI algorithm and a comprehensive medical knowledge base. Studies have shown its diagnostic accuracy to be around 60% among the top three results, and its safe urgency advice accuracy was 97.8% in one study, comparable to general practitioners. The app itself claims a 94% recommendation accuracy, based on over 140,000 hours of doctors' work. It can differentiate between 600 conditions and 1,500 symptoms, offering 5 levels of care recommendations.
Multi-Language Patient Support
Symptomate supports 15 languages in its app version and its underlying platform, Infermedica's Medical Guidance Platform, supports a total of 24 languages as of December 2023. All translations are meticulously performed by physicians and trained linguists to ensure medical accuracy. The platform also allows for interviews in one language with results automatically translated into any other supported language.
Health Literacy Adaptation
Symptomate aims to make medical content accessible by using simple language and providing explanations of medical terms and instructions. Infermedica is actively reviewing its content to ensure plain language use for better comprehension. The tool is designed to help individuals understand their health and make informed decisions.
Patient Education Content
The tool offers educational content to help users learn more about medical conditions and provides tips for home care for mild conditions. Upon completing an interview, users receive a list of the most probable conditions, along with explanations, descriptions, and recommended levels of care.
Physician Tip

Encourage patients to utilize Symptomate for initial symptom assessment and to prepare for appointments by reviewing the generated list of probable conditions and recommended care levels. This can streamline consultations by providing structured preliminary information. Advise patients that Symptomate is a guidance tool and not a diagnostic one, emphasizing the importance of professional medical consultation for definitive diagnosis and treatment. Leverage the multi-language support to enhance communication with diverse patient populations.

Symptomate, through Infermedica's 'Intake' solution, is designed to integrate with healthcare provider workflows, facilitating the transfer of patient-reported symptoms and medical history directly into EHRs. This capability supports a more efficient patient intake process and can potentially integrate with telemedicine services for seamless care navigation post-assessment.

Details

Category Patient Engagement & Education
Pricing Contact for pricing
DeploymentWeb-based, Mobile App
Compliance
BAA Available Yes AI-estimated
HIPAA CompliantUnknown AI-estimated
FDA Status 1 AI-estimated — In the US, Symptomate is regulated by the FDA as a general wellness product.
Integrations
EHR Not specified
Specialties Emergency Medicine, Family Medicine, Pediatrics

What the Web Says

Symptomate is an AI-powered symptom checker developed by Infermedica, designed to help individuals understand their symptoms, explore potential causes, and receive guidance on next steps. It's also utilized by healthcare facilities and insurance providers for preliminary symptom assessment and triage. The platform aims to provide reliable health information and guide users toward appropriate care, with over 27 million interviews performed since its creation in 2012.

Overall: Mixed

Strengths

  • Easy to use with a clear, question-and-answer format.
  • Provides a list of possible conditions with explanations and recommended levels of care.
  • Developed and maintained by a team of doctors, with extensive hours of medical work invested in its knowledge base.
  • Uses AI and Bayesian statistical modeling for personalized and interactive symptom checking.
  • Free to use and anonymous, with no personal data stored.
  • Available in multiple languages and can be used for both adult and pediatric symptoms.

Limitations

  • Diagnostic accuracy can be variable and generally lower compared to GPs.
  • May not provide in-depth explanations of conditions or body-specific pain mapping.
  • Can be overly cautious in its recommendations, potentially leading to unnecessary anxiety.
  • Some users on Reddit found the suggestions humorous or not particularly helpful for their specific, ongoing issues.
  • Lack of natural language understanding capability.
  • Regulation of symptom checker apps is complex and varied, with some classified for information rather than diagnosis or treatment.

Based on reviews from: Symptomate u2013 Check your symptoms online, 8 Best Medical Symptom Checkers of 2025 - Docus.ai, 5 Best Medical Symptom Checkers - OpenMD, WebMD Symptom Checker & Other Websites, Apps For Checking Medical Symptoms | Daniel Elmatari, PharmD | RxEconsult, Symptomate u2013 Symptom checker - Apps on Google Play, Ada Health vs. Symptomate 2026: Which AI Symptom Checker is More Accurate?, I used the Symptomate symptom checker and... : r/HealthAnxiety - Reddit, How accurate are digital symptom assessment apps for suggesting conditions and urgency advice? A clinical vignettes comparison to GPs - PMC, No more Dr Google: the rise of symptom checking apps - Medical Technology | Issue 68, Are the online Symptom Checker sites any good? : r/NoStupidQuestions - Reddit, No more Dr Google: the rise of symptom checking apps - Medical Device Network, Artificial Intelligence Symptom Checker App - And the diagnosis is... : r/covidlonghaulers, All about us and your symptom checker | Symptomate, Infermedica symptom checker analysis reveals patients don't seek medical help when they should - PR Newswire

Last updated: 2026-08-12

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Press & Coverage

Medical Technology
No more Dr Google: the rise of symptom checking apps - Medical Technology | Issue 68
This article from November 2023 discusses the rise of symptom-checking apps like Symptomate as a safer alternative to internet self-diagnosis, providing possible conditions, triage recommendations, and patient education. It also touches on the varied and complex regulatory landscape for these apps in the US and EU.
2023-11
PR Newswire
Infermedica symptom checker analysis reveals patients don't seek medical help when they should - PR Newswire
An October 2021 press release from Infermedica, the creator of Symptomate, highlights an analysis of Symptomate data revealing that patients often seek no or inappropriate levels of healthcare, despite the accessibility and guidance offered by symptom checkers. The article emphasizes the potential of such technology to make healthcare more accessible and guide patients to appropriate care.
2021-10
PMC (PubMed Central)
The diagnostic and triage accuracy of digital and online symptom checker tools: a systematic review - PMC
This systematic review from August 2022 evaluates the diagnostic and triage accuracy of various digital symptom checker tools, including Symptomate. It concludes that the accuracy of these tools is variable and generally low, though triage accuracy tends to be higher than diagnostic accuracy.
2022-08
PMC (PubMed Central)
How accurate are digital symptom assessment apps for suggesting conditions and urgency advice? A clinical vignettes comparison to GPs - PMC
Published in 2020, this study compares the accuracy of several symptom assessment apps, including Symptomate, against general practitioners (GPs) in suggesting conditions and urgency advice. Symptomate showed a top-3 suggestion accuracy of 27.5% and a safe urgency advice performance of 97.8%.
2020-11
Infermedica Blog
We've moved Symptomate to the next level - Infermedica Blog
This August 2018 blog post announces a major update to Symptomate, including a redesigned user interface, support for 10 languages, and advancements in its AI technology, allowing it to differentiate between 600 conditions and 1,500 symptoms. It also notes Symptomate's certification as a Class I Medical Device in the EU.
2018-08
PR Newswire
Infermedica's Symptom Checker - AI Under the Supervision of Doctors - PR Newswire
A press release from August 2018 details a significant update to Infermedica's Symptomate app, highlighting its AI-powered capabilities, development by a team of doctors and data scientists, and its certification as a Class I Medical Device in the EU. The update also introduced new language versions, bringing the total to 10.
2018-08
Infermedica
Research Studies | Infermedica
This page on Infermedica's website, updated periodically, showcases peer-reviewed publications and research determining the quality, safety, and accuracy of their healthcare technology, including Symptomate. It highlights that Symptomate has high accuracy results, with 77% of correct possible conditions listed in the top 3 results.
unknown
Symptomate
Symptomate u2013 Check your symptoms online
The 'About' page for Symptomate describes it as a self-service symptom checker created by doctors to help individuals understand symptoms, explore potential causes, and receive guidance on next steps. It also states that Symptomate is a registered Class IIb medical device in the European Union and regulated by the FDA as a general wellness product in the US.
unknown

Videos

Product demos, reviews, and walkthroughs for Symptomate.

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Frequently Asked Questions

Symptomate is designed for ease of use, allowing patients to input multiple symptoms and answer a series of quick questions. The output provides a list of potential conditions with explanations, descriptions, and recommended levels of care, which patients can choose to share with their physician or keep for personal understanding.
While no digital tool has been shown to outperform general practitioners, one study indicated Symptomate's top-3 suggestion accuracy at approximately 27.5%, compared to an average of 82.1% for GPs. However, Symptomate demonstrated a high safety performance for urgency advice at 97.8%, which was comparable to GPs. It's crucial to remember that Symptomate provides informational guidance, not a definitive medical diagnosis.
Symptomate aims to enhance patient engagement by empowering them with information to make informed decisions and better prepare for medical appointments, thereby potentially improving patient-doctor communication. While specific compliance rates for Symptomate are not readily available, general patient adherence to medical advice can vary significantly, with studies showing challenges in compliance depending on the complexity of the treatment regimen.
Symptomate explicitly states it does not provide a medical diagnosis and should not substitute the judgment of a licensed healthcare practitioner; its purpose is purely informational and educational. It is not intended for use in emergency situations. Furthermore, its regulatory classification varies, being a Class IIb medical device in the European Union and regulated as a general wellness product by the FDA in the US, but it may not be licensed in all other countries.
Yes, several other symptom checkers are available, including Ada, WebMD Symptom Checker, Buoy, and Isabel. Symptomate, powered by Infermedica, distinguishes itself by being developed by medical professionals, leveraging an advanced AI-based inference engine, and maintaining a comprehensive medical knowledge base, all while being available in multiple languages.
For individual patients, Symptomate is generally available for free through its app and website. For healthcare facilities, insurance providers, and other businesses, Symptomate is offered as a digital triage and symptom assessment platform powered by Infermedica, suggesting a business-to-business (B2B) licensing or integration model rather than a direct per-patient subscription fee.

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Suggest an Edit → | Last Verified: 2026-05-13 | First Added: 2026-05-13
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