Hyro
Starting at $90,000 annually, subscription-based.
Overview
Hyro specializes in developing conversational AI solutions specifically tailored for the healthcare industry. Their platform is designed to automate and enhance patient-facing interactions, primarily focusing on call center operations and digital communication channels for health systems.
The core of Hyro’s offering is its ability to understand and respond to complex patient inquiries, manage scheduling, provide information, and guide patients through various healthcare processes. By leveraging advanced natural language understanding (NLU) and artificial intelligence, Hyro aims to reduce the burden on human staff, improve operational efficiency, and enhance the patient experience by providing instant, accurate, and personalized support 24/7.
For physicians and healthcare administrators, Hyro’s technology translates into streamlined administrative tasks, fewer missed appointments due to automated reminders and rescheduling, and a more efficient allocation of human resources. It helps health systems manage high call volumes, reduce wait times, and ensure consistent communication across all patient touchpoints, ultimately contributing to better patient access and satisfaction.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- AI-powered call center automation
- Natural Language Understanding (NLU)
- Automated patient scheduling and rescheduling
- Intelligent patient routing
- 24/7 patient support
- Multichannel communication (voice, chat, SMS)
- Real-time analytics and insights
- Integration with EHRs and other hospital systems
Use Cases
- Automating patient appointment scheduling
- Handling patient inquiries about services and locations
- Providing prescription refill information
- Managing pre-visit instructions and reminders
- Improving call center efficiency and reducing wait times
- Enhancing patient access to information and care
What Physicians Need to Know
Key Capabilities
Hyro is a conversational AI platform purpose-built for healthcare, offering AI-powered call handling, chatbots, and SMS capabilities. It automates routine patient interactions such as appointment scheduling (booking, rescheduling, cancellations), physician search, FAQ answering, prescription refill requests, and IT help desk inquiries. The platform can resolve or deflect over 85% of routine calls and offers smart routing to direct complex calls to the appropriate agent. It also provides conversational intelligence to uncover patient insights and operational inefficiencies.
Clinical Utility
Hyro aims to improve patient access to care, reduce administrative burden on staff, and enhance operational efficiency. It helps alleviate staffing shortages and overloaded call centers by automating high-volume, repetitive tasks. By providing instant answers and self-service options, it reduces patient wait times and improves the overall patient experience. The platform can also proactively engage patients to reduce no-shows and care gaps.
Integration Options
Hyro offers deep, seamless integration with major Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, including Epic (certified Epic app), Cerner (Oracle Health), and Athenahealth. It also integrates with CRMs like Salesforce Health Cloud, telephony systems (e.g., Cisco, Five9, RingCentral), and other vital tools to ensure real-time data flow and synchronization.
Compliance Status
Hyro is HIPAA-compliant and executes Business Associate Agreements (BAAs) with all healthcare customers. It also holds SOC 2 Type II certification and adheres to GDPR and CCPA. Patient data is encrypted at rest and in transit, and role-based access controls limit access to conversation and patient information. Hyro emphasizes 'Responsible AI' standards with robust safeguards for explainability, compliance, and control.
Pricing Model
Hyro's pricing is enterprise-level, customized, and quote-based, typically starting at around $90,000 annually or $10,000 per month. It is subscription-based, per skill and per channel via tiered pricing. This model is designed for large health systems and multi-practice organizations, making it less suitable for solo or small group practices due to the significant initial investment.
User Experience
Hyro's conversational AI is designed to deliver human-like interactions, handling natural language requests, multi-turn conversations, topic switches, and clarifying questions effectively. It aims to provide a retail-like speed and quality of service for patients, reducing frustration and improving satisfaction. The platform also offers a Patient Intelligence Dashboard for health systems to track analytics and operational insights.
Support Quality
Hyro provides a dedicated Customer Success Manager for each client, orchestrating ongoing check-ins, performance reviews, and strategic planning. They offer round-the-clock support with SLA-based prioritization and severity-based response. Intensive post-go-live optimization is also provided to ensure continued value.
Implementation Complexity
Hyro has a refined implementation process, with pre-built AI agent skills and integrations with major technology platforms to reduce effort. Typical time to value is under three months, with development taking 2-4 weeks and testing around 2 weeks. The AI automatically ingests information from websites, patient portals, and connected systems, reducing the need for manual knowledge base construction.
Evidence Base
Hyro reports deployments across more than 50 leading health systems, engaging over 30 million patients. Case studies show significant results, such as a 47% increase in online booked appointments and a 350% boost in pages viewed per session for one health system, and automating approximately 50% of appointment management calls (over 300,000 calls) for another, saving around 4,275 hours per month. Hyro customers have consistently seen 4x-10x ROI.
Physician Tip
For physicians in large health systems, Hyro can significantly offload administrative tasks, particularly those related to patient communication for scheduling, FAQs, and prescription refills, freeing up staff to focus on more complex cases. Leverage the conversational intelligence dashboard to identify common patient queries and operational bottlenecks, which can inform improvements in patient education and administrative workflows. Ensure your organization's website and connected systems have accurate and up-to-date information, as Hyro's AI relies on these sources for its responses. While Hyro handles HIPAA compliance on its end, remember that your practice remains responsible for overall HIPAA adherence, including proper BAA execution and staff training on AI-related privacy.
Hyro's strength lies in its deep, rather than surface-level, integrations with major EHR/EMR systems like Epic, Cerner, and Athenahealth. These integrations enable real-time scheduling, patient record lookups (within HIPAA boundaries), and bi-directional data flow, which is crucial for keeping your systems synchronized. Beyond EHRs, it integrates with CRMs (e.g., Salesforce Health Cloud) and various telephony systems, allowing for a comprehensive, omnichannel approach to patient communication across voice, chat, and SMS. This extensive interoperability is a key differentiator, particularly for large healthcare organizations with complex IT infrastructures.
Details
| Category | Medical Phone & Communication, Patient Engagement & Education, Practice Management & Scheduling |
| Pricing |
Starting at $90,000 annually, subscription-based.
|
| Deployment | Cloud-based, seamlessly deployed across websites, mobile apps, and call center telephony systems. Can be deployed in the cloud or at the edge in containers. |
| Mobile App | Yes |
| API Available | Unknown |
| Languages | English, Spanish, and over 100 languages for speech-to-text transcription. |
| Training | Unknown |
| Target Size | Large health systems and hospitals. |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown AI-estimated — unknown |
| SOC 2 | Yes AI-estimated |
| GDPR | Yes AI-estimated |
| Integrations | |
| EHR | Cerner, Epic, MEDITECH |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
Social Proof
| Customers | More than 50 healthcare organizations, including over 45 leading health systems. |
| Notable | Intermountain HealthBon Secours Mercy HealthHackensack Meridian HealthBaptist HealthSutter HealthTampa General HospitalPrisma HealthPiedmont HealthcareInova Health SystemEmory HealthcareTexas Health ResourcesMercy HealthWeill Cornell Medicine. |
Support & Reliability
| Training Provided | Unknown |
Ratings & Reviews
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Press & Coverage
Ynet News
Hyro bets AI agents can solve healthcare's growing access crisis
Hyro, an Israeli-American startup, is deploying 'responsible AI agents' in over 50 major US healthcare systems to automate millions of voice and chat interactions, addressing rising patient demand and staffing shortages. Their AI agents handle tasks like scheduling, prescription refills, and billing inquiries, automating 60% to 85% of repetitive patient interactions.
2026-06
Great Entrepreneurs
Hyro's AI Agents Now Support More Than 50 U.S. Health Systems
Hyro has expanded its healthcare AI platform to over 50 U.S. health systems, automating routine patient interactions to help hospitals manage staffing shortages and increased demand. The company's voice and chat agents manage tasks such as appointment scheduling, prescription refills, and billing questions.
2026-07
PR Newswire
With Launch of Care Intelligence, Hyro Becomes the First to Turn Millions of AI Agent Conversations Into Patient Access Signals
Hyro launched Care Intelligence, an analytics and agentic intelligence layer that converts AI agent interaction data into strategic access insights for health systems. This solution uses agentic AI as a continuous sensor to map how patients access care across an organization, addressing a critical gap in evaluating AI agent performance.
2026-06
Hyro.ai
Hyro Named to the 2026 DHNY100 for Patient Engagement
Hyro was recognized on the 2026 DHNY100 list for its role in helping healthcare organizations meet patient expectations through HIPAA-compliant AI agents designed for healthcare workflows. The company's platform is live across more than 50 leading health systems, engaging over 30 million patients and automating over 85% of routine interactions.
2026-02
Becker's Hospital Review
Hyro raises $45M to expand AI agents in healthcare
Hyro secured $45 million in strategic growth funding, doubling its valuation and bringing total funding to $95 million, to accelerate the adoption of its AI agent platform in healthcare. The platform is deployed across more than 45 health systems and supports over 30 million patients, resolving up to 85% of routine patient interactions.
2025-10
Ctech
Hyro secures $45 million to scale AI automation in US healthcare
Hyro raised $45 million in a funding round led by Healthier Capital, with participation from Norwest and Define Ventures, as well as strategic investments from Bon Secours Mercy Health and ServiceNow Ventures. This financing doubles the company's valuation to several hundred million dollars, bringing total funding to $95 million.
2025-10
Hyro.ai
Fierce Healthcare Names Hyro a u201cFierce 15u201d Company of 2026
Fierce Healthcare recognized Hyro as one of its 'Fierce 15' healthcare companies of 2026 for its innovative Agentic AI platform designed for the complexities of healthcare. Hyro's platform integrates with EHRs and CRMs, automating repetitive administrative interactions and delivering measurable impact for clients.
2026-03
Sutter Health
Sutter Health Teams Up with Hyro to Revolutionize Patient Communications through AI
Sutter Health announced a collaboration with Hyro to integrate Hyro's AI suite into its health system, aiming to redefine the patient experience through AI-powered appointment management, scheduling, prescription management, and billing inquiries.
2025-09
Videos
Product demos, reviews, and walkthroughs for Hyro.
Soprano - Hiro feat. Indila (Clip officiel)
Soprano Officiel
Frequently Asked Questions
Hyro is an AI-powered conversational platform designed specifically for healthcare, automating patient interactions across various channels like phone calls, websites, and SMS. It aims to improve medical phone communication by handling high-volume administrative tasks such as appointment scheduling, prescription refills, and answering FAQs, thereby reducing staff burden and improving patient access to care.
Hyro emphasizes 'Responsible AI' with a strong focus on compliance, control, and explainability. It adheres to best practices that meet regulations like HIPAA, SOC 2, and GDPR, ensuring PII redaction and clearly defining healthcare-specific workflows to maintain data security and patient trust.
While Hyro excels at scheduling, FAQ deflection, and basic eligibility checks, it does not typically cover more complex tasks such as prior authorizations, denials management, or outbound payer calling. Its focus is primarily on patient-facing communications and administrative automation.
Several alternatives to Hyro exist, each with varying strengths. Some prominent options include Prosper AI and EliseAI, which offer prior authorization support, and Flexbone AI, which focuses on operations and revenue cycle automation including eligibility verification and denials management. Other alternatives like Luma Health and Assort Health are strong for patient-facing scheduling and communication.
Hyro's pricing is generally custom and quote-based, often starting at around $10,000 per month, positioning it as an enterprise-grade solution. This can make it quite expensive and potentially out of reach for smaller clinics, independent physicians, or practices with lower call volumes.
Hyro's implementation time can range from a best-case scenario of 3 days for simple deployments to a few months depending on complexity. It offers pre-built AI agent skills and integrations with major platforms to reduce effort, with a typical time to value reported to be under three months.
Yes, Hyro is designed to integrate with leading EHR systems. It is deeply embedded with Epic, holding the #1 AI Agent solution spot in the Epic Showroom, and also integrates with other major platforms like Cerner and Athenahealth.
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| Last Verified: 2026-09-30 | First Added: 2026-09-30