Luma Health

San Mateo, CA All United States companies → — Founded 2015

Clinical AI Platform Patient Engagement Platform

Family Medicine Internal Medicine Pediatrics

Patient Engagement & Education Practice Management & Scheduling

Series C — $160M

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Luma Health

Patient Engagement & Education

Luma Health is an operational AI platform for healthcare, optimizing patient engagement, access, intake, and payments. It helps healthcare organizations reduce no-shows, automate workflows, and improve patient outcomes through conversational AI, two-way messaging, and deep EHR integrations.

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About Luma Health

Luma Health offers an AI-powered Patient Success Platform designed to revolutionize how healthcare providers engage with patients, streamline operations, and enhance care delivery. For physicians, this means a unified and automated system that addresses the entire patient journey, from initial access and scheduling to clinical follow-up and financial interactions. The platform leverages AI to automate repetitive administrative tasks, freeing up valuable staff time and allowing medical professionals to focus more on patient care. [2, 9, 13, 15, 17, 26]

The platform integrates deeply with over 80 electronic health records (EHRs), enabling seamless workflows for appointment reminders, self-scheduling, digital patient intake, and secure, HIPAA-compliant patient-provider communication via chat. [4, 5, 9, 15, 22, 24, 25, 27] Physicians can benefit from optimized schedules, reduced no-show rates through intelligent reminders, improved referral conversion, and enhanced patient satisfaction due to easier access to care and clear communication. Luma Health’s solutions also extend to population health outreach, payment processing, and AI-driven call center support, ultimately aiming to boost revenue, reduce operational costs, and improve overall patient outcomes. [9, 15, 18, 22, 24, 26]

Focus Areas

Patient engagement Operational AI Patient scheduling Referral management Conversational AI Intake forms Patient payments Appointment reminders Waitlist management Patient communication EHR integration Care gap closure Telehealth

Business Intelligence

Key Investors	FTV Capital, U.S. Venture Partners (USVP), PeakSpan Capital, DocuSign Ventures, Azure Capital Partners, Texas Medical Center, Cisco Systems, Stanford-StartX Fund
Partnerships	Change Healthcare, NextGen Healthcare, Fisher-Titus Medical Center, Greenway Health, Oracle Health
Acquisitions	Tonic Health (from R1)
Technology	Operational AI platform, AI-native platform, Spark (AI core), cloud-native, microservices architecture (built on AWS/Amazon EKS), deep EHR integration (Epic, Cerner, Allscripts, eClinicalWorks, Meditech, Oracle Health, NextGen, Greenway, Nextech), Workflow Builder (no-code orchestration engine), Conversational AI (Navigator), Intelligent Fax Processing (Fax Transform)

What Physicians Need to Know

Patient Engagement

Luma Health offers a comprehensive Patient Success Platform designed to unify and automate the entire patient journey, from acquisition and retention to clinical and financial interactions. It focuses on reaching all patients, not just portal users, through personalized, actionable, and multilingual communication.

Operational AI

Powered by 'Spark,' Luma's healthcare-native AI core, the platform orchestrates complex workflows across patient access, engagement, intake, and payments. It automates tasks like no-show recovery, intelligent fax processing (Fax Transform), and multi-step workflow orchestration, aiming to run operations end-to-end and save staff hours.

Patient Scheduling

Provides rules-based, EHR-integrated self-scheduling options via web, SMS, Google, and AI concierge. It empowers patients to book, reschedule, or cancel appointments easily, reducing phone calls and ensuring schedules are filled efficiently, even for complex appointments or referrals.

Referral Management

Automates outreach to referred patients with personalized invitations and scheduling instructions via text, email, or phone. This streamlines the process, prevents referral leakage, and increases conversion rates by ensuring timely follow-up and direct scheduling into the EHR.

Conversational AI

Features an omnichannel conversational AI agent (Navigator, LumaBot) that intelligently assists patients with appointment management, inquiries, and next steps. It supports multilingual communication and can handle both inbound requests and proactive follow-up, reducing call center burden.

Intake Forms

Offers digital, mobile-first intake forms that are bi-directionally integrated with EHRs. This allows for pre-appointment completion of forms, insurance card and ID capture, and contactless check-in, reducing paperwork and front desk delays.

Patient Payments

Facilitates automated reminders for due balances, copay collection at the time of service, and eligibility checks, integrating with EHR and payment systems to streamline the financial journey.

Appointment Reminders

Provides actionable, AI-powered appointment reminders delivered via text, email, or voice in over 30 languages. Patients can confirm, reschedule, or cancel directly from the reminder, which automatically updates the EHR and helps reduce no-show rates.

Waitlist Management

Features a 'Smart Waitlist' that automatically contacts waitlisted patients about appointment openings, filling cancellations and optimizing schedule utilization without manual staff intervention. Patients can opt-in and receive instant notifications for eligible slots.

Patient Communication

Enables secure, HIPAA-compliant, text-first, and multilingual communication with patients, including one-to-one chat and broadcast messaging for mass updates (e.g., provider outages, weather closures). It records every touchpoint for easy reference.

Care Gap Closure

Proactively addresses care gaps through automated outreach for preventive care, recalls, and follow-up on clinical findings. The Fax Transform AI, for example, reads faxes, extracts key data, flags positive screenings, and triggers appropriate follow-up workflows.

Telehealth

Offers a HIPAA-compliant telehealth platform that allows patients to join virtual visits easily via a link in appointment reminders, without requiring an app, login, or portal. It supports pre-visit readiness checks and can include multiple guests.

Physician Tip

Luma Health's platform, powered by its 'Spark' AI core, is designed to significantly reduce administrative burden and operational bottlenecks, freeing up your staff to focus on higher-value patient interactions. Expect improved patient access and adherence through automated, actionable, and multilingual communication, leading to fewer no-shows and increased referral conversions. The deep, bidirectional EHR integration ensures that all patient interactions and scheduling updates are seamlessly recorded, maintaining your EHR as the single source of truth and providing a comprehensive view of the patient journey. This holistic approach aims to drive better patient outcomes, optimize your schedule, and enhance overall practice efficiency and revenue.

Luma Health boasts industry-leading, bidirectional, and seamless integration with all major Electronic Health Record (EHR) systems. This includes Epic, Oracle Health (Cerner), MEDITECH, eClinicalWorks, athenahealth, NextGen, Greenway Health, and many others. The platform also integrates with other systems of record such as CRM, RCM, and payment systems, ensuring a unified and automated patient journey across the entire healthcare ecosystem.

At a glance

Founded 2015

HQ San Mateo, CA · United States

Team size 185

CEO Adnan Iqbal

Funding Series C — $160M

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Products by Luma Health

1 product in the directory

Luma Health

Patient Engagement & Education

Custom pricing

What the Web Says

Luma Health is a patient engagement platform that aims to streamline communication and automate various aspects of the patient journey, from scheduling to post-visit follow-ups. The platform integrates with over 80 EHRs and is designed to reduce no-shows, improve patient satisfaction, and enhance operational efficiency for healthcare organizations. Reviews indicate that Luma Health is generally well-regarded for its product features and customer support, though some users highlight areas for improvement in terms of interface complexity and data management.

Overall: Positive

Strengths

User-friendly platform and intuitive interface, making staff training easy.
Effective patient communication through secure texting, reducing phone calls and improving satisfaction.
Strong automation features for appointment reminders, waitlists, and rescheduling, leading to reduced no-shows and administrative load.
Excellent and responsive customer support team.
Comprehensive features that enhance patient engagement and system performance.
Seamless integration with EHR systems.

Limitations

Some patients, particularly older generations, may find the system challenging to use.
Secure messages have a limited active period (e.g., seven days).
Difficulty in sending multiple forms to patients in a single link.
Complex interface that may require familiarity with other IT products and EHR systems like Epic for successful operation.
Occasional issues with inaccurate or incomplete data at the system level, rather than the product itself.
Some users have reported slow refresh rates and a less smooth experience for patients during online check-in.

Based on reviews from: G2, Capterra, Software Advice, FeaturedCustomers, Elion Health, Indeed.com, Comparably, Greenhouse, Reddit

Last updated: 2026-07-22

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Press & Coverage

PR Newswire

Luma Announces Patient Pipeline, AI-Powered New Patient Acquisition to Turn Ad Spend Into Booked Patient Care

Luma Health launched Patient Pipeline, an AI-powered product that connects patients seeking care with available appointments by analyzing real-time schedules and creating targeted Google Ads. This innovation allows healthcare marketers to track ad clicks directly to booked appointments and associated revenue.

2026-07

Luma Health Newsroom

'Headless AI' aims to eliminate healthcare bottlenecks

Bill Siwicki reported on 'Headless AI' and its potential to eliminate healthcare bottlenecks, a topic Luma Health has highlighted in its newsroom.

2026-07

Luma Health Product News

Luma Health's New Operational AI Features Close Gaps That Prevent Care

Luma Health introduced new Operational AI features designed to address and close gaps in healthcare delivery that often prevent patients from receiving timely care.

2026-04

ResearchGate

Luma AI: A Personalized AI-Powered Health Assistant Using Deep Learning, Large Language Models, and Retrieval-Augmented Generation

This paper introduces Luma AI, a personalized AI health assistant that integrates symptom analysis, fitness recommendations, and conversational support using deep learning, large language models, and retrieval-augmented generation. The system aims to empower users with informed wellness decisions without replacing professional medical care.

2026-05

PR Newswire

Luma Health Accelerates the Shift to Operational AI Across Health System Workflows

Luma Health announced new momentum for its Operational AI platform, designed to manage healthcare workflows end-to-end and address challenges like labor shortages and fragmented processes. The platform saved over 2 million hours of staff time in 2025.

2026-02

PR Newswire

Luma Acquires Tonic, Taking on Healthcare Bottlenecks for Over 1,000 Health Systems and 100 Million Patients

Luma Health acquired Tonic Health from R1, integrating Tonic's dynamic intake, e-consents, and patient-reported outcomes capabilities into Luma's AI-native platform. This acquisition aims to automate administrative tasks and improve patient access for over 1,000 health systems.

2025-11

AQ Technology Partners

Luma Health Raises $130 Million in Series C Funding to Unify, Automate, and Transform Patients' Healthcare Journeys

Luma Health secured $130 million in Series C funding, led by FTV Capital, bringing its total funding to $160 million. The investment will support the expansion of its patient engagement platform, which has seen significant growth since its founding in 2015.

2021-11

Fierce Healthcare

Patient engagement platform Luma Health picks up $130M to automate provider-patient communications

Luma Health raised $130 million in Series C funding to further develop its platform that automates provider-patient communication, aiming to simplify patient outreach and reduce administrative burdens. The platform integrates with over 80 electronic health record systems.

2021-11

Frequently Asked Questions

How does Luma Health's Operational AI platform, Spark, enhance patient engagement and streamline administrative workflows for healthcare organizations?

Luma Health's Operational AI platform, Spark, leverages AI to automate complex healthcare workflows across patient access, engagement, intake, and payments. It intelligently understands patient needs, automates tasks like processing faxes and rescheduling appointments using tools like Navigator, and provides AI-powered translation for multilingual communications, significantly reducing staff workload and improving patient experience.

What are Luma Health's key capabilities for patient scheduling and waitlist management, and how do they integrate with existing EHR systems?

Luma Health offers comprehensive patient scheduling and waitlist management, enabling patients to self-schedule appointments online via text, web, or AI concierge, with rules-based guidance integrated directly into your EHR. Its Smart Waitlist feature automatically fills cancellations by offering open slots to waitlisted patients, minimizing manual intervention and optimizing schedules. The platform boasts deep, real-time, bidirectional integration with major EHR systems like Epic, athenahealth, eCW, and Oracle Health (Cerner) to ensure seamless data flow.

How does Luma Health address patient communication, including conversational AI, appointment reminders, and care gap closure?

Luma Health provides an omnichannel communication platform featuring conversational AI agents like Navigator and LumaBot, which handle patient inquiries, scheduling, and proactive outreach in over 30 languages. It sends actionable appointment reminders via text, email, or phone, allowing patients to confirm, reschedule, or cancel. The platform also facilitates care gap closure through personalized outreach and automated follow-ups for necessary care.

What measures does Luma Health take to ensure compliance with healthcare regulations like HIPAA, and what is their approach to data security?

Luma Health is fully HIPAA-compliant, signing Business Associate Agreements (BAAs) with its customers to ensure the proper protection of Protected Health Information (PHI). The company architects its security program around internationally recognized information security and data privacy frameworks, undertaking annual third-party audits. Luma's AI-enabled products operate under a zero-retention model, do not store data long-term, and do not use customer or patient data to train models.

Can Luma Health assist with referral management, digital intake forms, and patient payments?

Yes, Luma Health offers automated referral management, eliminating manual processing by directly engaging referred patients via interactive text messages to schedule appointments and track their status. It also provides mobile patient intake and digital forms for a contactless check-in experience. For payments, LumaPay facilitates the collection of co-pays and balances, with eligibility verification and prior authorization support.

What is Luma Health's pricing model, and what kind of support and training do they offer?

Luma Health's pricing is typically a customized solution, not publicly available, and is determined after a consultation based on the practice's size, patient volume, and required features. While some sources indicate a possible starting price around $250/month, costs generally scale with the number of providers and patients. They offer support via phone, email, and live chat, along with training resources including help guides, blogs, webinars, and on-site training.

What is Luma Health's market presence and company stability, and how extensive are their EHR integrations?

Luma Health serves over 1,000 healthcare organizations across the United States, Canada, the United Kingdom, and the Caribbean, supporting the care journeys of more than 100 million patients, demonstrating significant market presence and stability. Their platform is built on a decade of healthcare automation and deep integration expertise, connecting with all major EHR systems, including Epic, athenahealth, eCW, and Oracle Health (Cerner), to ensure seamless workflows.