Luma Health
Custom quote-based pricing
Overview
Luma Health is an operational AI and patient success platform designed to automate administrative workflows and patient communication. Powered by its healthcare-native AI engine, Spark, the platform coordinates multiple AI capabilities to streamline patient access, intake, and engagement. Luma Health is built for enterprise health systems, specialty groups, regional and rural hospitals, and primary care practices.
The platform integrates bidirectionally with major electronic health record (EHR) systems, including Epic, Oracle Health, MEDITECH, athenahealth, and NextGen, allowing automated actions to write back directly to the patient chart. This deep integration enables a seamless clinical workflow where administrative tasks are handled behind the scenes, requiring staff intervention only for complex exceptions.
Notable capabilities of Luma Health include:
- Fax Transform: An AI-enabled tool that automatically parses, classifies, and routes incoming electronic faxes, such as referrals and clinical results, and extracts key findings to trigger appropriate follow-up workflows.
- Navigator: A conversational voice and text AI assistant that manages patient-initiated inquiries, automates after-hours call routing, and assists with self-service appointment scheduling.
- No-Show Recovery: Automated conversational outreach to engage patients immediately following a missed appointment and guide them through real-time rescheduling.
- Workflow Builder: A no-code orchestration engine that allows clinics to define custom triggers and automated operational pathways across the platform.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Outbound Conversational AI & AI-powered Web Chat
- Fax Transform (AI-powered fax processing to reduce manual work)
- No-code AI Workflows & Novel Workflow Builder
- Referrals Management & Order Orchestration
- Automated Scheduling & Waitlist Management (Rules-based, EHR-integrated)
- Omnichannel Patient Communication (Reminders, Recalls, Two-way messaging in 30+ languages)
- Automated Intake & Patient Forms (Responsive, two-way patient and staff checklists)
- Payments & Eligibility Verification (Prior authorization, Payer intelligence, Co-pay, Past balance)
- Deep Bidirectional EHR Integrations (Epic, Oracle Health, MEDITECH, NextGen, Nextech, eClinicalWorks, Athenahealth, Greenway)
- Analytics & Insights Center (Reporting, ROI tracking, provider utilization, care journey visualization)
- AI-enabled Omnichannel Concierge (Navigator for intelligent patient assistance)
- Broadcast Messaging (One-to-many outreach for various campaigns)
Use Cases
- Reducing patient no-shows and cancellations
- Automating patient intake, registration, and pre-visit preparation
- Improving patient access and self-scheduling across multiple channels
- Streamlining referrals and order orchestration processes
- Accelerating time to payments and verifying patient eligibility
- Closing care gaps automatically from faxed results and managing patient follow-ups
What Physicians Need to Know
Patient Portal Integration
Luma Health integrates with various EHR systems, including Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, Nextech, Greenway Health, and PCC. This integration allows for seamless workflows, real-time data exchange, and improved patient communication, with Luma keeping the EHR as the source of truth.
Appointment Scheduling AI
Luma Health offers AI-powered scheduling and rescheduling capabilities, enabling patients to book and manage appointments 24/7 through various channels like websites, AI conversations, text, or Google. The system integrates with the EHR to reflect real-time availability and scheduling rules. It can also manage complex appointment scenarios, smart waitlists, and referral scheduling, reducing staff burden and filling open slots.
Symptom Checker Accuracy
Luma Health's AI can ask patients to describe symptoms and intelligently interpret responses, escalating to staff when necessary and offering approved educational content on pain management. While Luma Health offers this capability, general AI symptom checkers have shown varied accuracy, with some studies indicating diagnostic accuracy ranging from 11.5% to 90.0% for self-triage and 57.8% to 76.0% for large language models. They are generally better at triage than at making specific diagnoses and can miss important warning signs.
Multi-Language Patient Support
Luma Health supports multilingual messaging in over 35 languages, allowing healthcare providers to communicate with patients in their preferred language via text, email, or voice. This feature aims to eliminate language barriers, improve health equity, and enhance patient experience by providing culturally competent communication.
Health Literacy Adaptation
Luma Health's platform aims to simplify communication by avoiding medical jargon and providing clear, accessible messages. It also offers ready-made educational content on various topics that can be shared with patients. The platform is designed to empower patients to actively participate in their healthcare journey.
Chronic Disease Management
Luma Health offers features to support chronic disease management, including patient monitoring surveys to check on patients periodically, identify issues, and provide support between appointments. It also helps close care gaps with AI-powered outreach and follow-up.
Medication Adherence Features
Luma Health's AI assistant, Navigator, can handle prescription management, including refill requests, and can remind patients about refills coming due.
Patient Education Content
Luma Health can provide ready-made educational content on various topics, such as orthopedic injuries or smoking cessation, which can be scheduled to be sent to patients automatically. The platform also offers approved educational content on pain management.
Accessibility Compliance
Luma Health is committed to making its platform accessible and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Their approach includes semantic structure, clear heading order, sufficient color contrast, full keyboard navigation, support for reduced-motion preferences, and descriptive alt text on images. They continuously work on making the platform usable with keyboard navigation, screen readers, and other assistive technologies.
Physician Tip
Leverage Luma Health's deep EHR integration to automate routine tasks like scheduling, reminders, and intake forms, freeing up staff for more complex patient needs. Utilize the multilingual support to communicate effectively with a diverse patient population, improving engagement and health equity. Implement AI-powered outreach for chronic disease management and care gap closure to ensure timely follow-up and better patient outcomes. While the AI can interpret symptoms, always prioritize clinical judgment for diagnosis and urgent care decisions. Ensure staff are trained to use the platform's features, such as schedule view filters and patient-managed waitlists, to optimize daily workflows.
Luma Health offers extensive bidirectional integration with leading EHR systems, including Epic, Oracle Health, eClinicalWorks, MEDITECH, athenahealth, NextGen, Nextech, Greenway Health, and PCC. This integration ensures that the EHR remains the primary source of truth, with Luma's platform embedding directly into the chart for provider visibility. Luma is also an inaugural MEDITECH Alliance partner and has achieved Oracle Validated Integration Expertise across all Oracle Health domains.
Details
| Category | Patient Engagement & Education, Practice Management & Scheduling |
| Pricing | Custom quote-based pricing |
| Deployment | Web-based solution |
| Mobile App | 1 |
| Compliance | |
| BAA Available | Yes AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status | Unknown |
| SOC 2 | Yes AI-estimated |
| GDPR | Yes AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Internal Medicine, Pediatrics |
What the Web Says
Luma Health is a patient engagement platform designed to streamline communication between healthcare providers and patients, aiming to improve efficiency and patient satisfaction. It offers features like appointment reminders, scheduling optimization, referral management, and automated messaging. The platform integrates with Electronic Health Record (EHR) systems to reduce manual tasks and support the patient journey. Reviewers generally highlight its effectiveness in automating patient outreach and reducing administrative workload.
Overall: PositiveStrengths
- Streamlines patient communication and engagement through automated messaging and reminders.
- Reduces administrative workload and frees up staff to focus on patient care.
- Offers excellent customer support, with a responsive and helpful team.
- Intuitive and user-friendly interface for staff.
- Integrates with EHR systems, enabling automated and bi-directional workflows.
- Helps minimize no-shows and improve patient follow-through.
Limitations
- Can be a complex IT solution requiring familiarity with other products and systems like Epic for optimal operation.
- Occasional issues with inaccurate or incomplete data at the system level, rather than the product itself.
- Some users report the system can be slow during peak hours.
- Initial setup and customization options can be complex and require time to understand.
- Patients may experience slow or buggy check-in experiences.
- Challenges with rescheduling appointments on the platform have been noted.
Based on reviews from: consumeraffairs.com, featuredcustomers.com, g2.com, capterra.com, softwareadvice.com, softwarefinder.com, elion.health, reddit.com, trustpilot.com, indeed.com
Last updated: 2026-10-31
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Press & Coverage
PRNewswire
Luma Health Announces Patient Pipeline, AI-Powered New Patient Acquisition to Turn Ad Spend Into Booked Patient Care
Luma Health introduced Patient Pipeline, a new AI-powered product designed to connect patients seeking care with health systems' available appointments, aiming to convert marketing spend into booked patient care. This solution reads real-time schedules and creates Google Ads around open slots, tracking bookings back to the originating marketing effort.
2026-07
lumahealth.io
Luma Health Achieves Oracle Validated Integration with Oracle Health Expertise for Delivering Proven, Repeatable Integration
Luma Health announced it has achieved Oracle Validated Integration Expertise across all Oracle Health domains for its Patient Success Platform™, which offers bidirectional integration. The platform is also Integrated with Oracle Cloud Expertise and is available in the Oracle Cloud Marketplace.
2026-09
PRNewswire
Luma Expands AI-Powered Patient Outreach, Giving Health Systems More Ways to Close Care Gaps and Fill Schedules
Luma Health announced new agentic outreach workflows as part of its summer 2026 release, utilizing AI to keep patients on track with their care by proactively following up via voice or SMS and rebooking missed appointments or referrals directly in the EHR.
2026-09
lumahealth.io
Luma Health Accelerates the Shift to Operational AI Across Health System Workflows
Luma Health highlighted the momentum of its Operational AI platform, designed to manage healthcare workflows end-to-end and address challenges like labor shortages and fragmented workflows. Powered by Spark, Luma's AI core, the platform coordinates agents and workflows across patient access, engagement, readiness, and payments.
2026-02
lumahealth.io
Luma Health's New Operational AI Features Close Gaps That Prevent Care
Luma Health's Spring 2026 product release introduced new Operational AI capabilities to complete tasks often left to staff, such as no-show rescheduling and clinical results follow-up. This builds on existing AI workflows that have saved millions of staff hours and handled hundreds of thousands of care-related next steps.
2026-04
PRNewswire
Luma Health Announces Spark, Multi-Model Generative AI to Tackle Staff Work and Get Patients the Care They Need More Efficiently
Luma Health announced the release of its new AI, named Spark, and the first two AI-powered products designed to improve efficiency in healthcare by tackling staff workload and facilitating patient care.
2024-10
lumahealth.io
Luma Health Showcases AI Fax Automation Use Case in Community Hospital
Luma Health showcased an AI fax automation use case in a community hospital, demonstrating its application in digital transformation within healthcare.
2026-02
lumahealth.io
Luma Health uses AI to bring missed patients back
Luma Health was featured in an article discussing its use of AI to re-engage patients who have missed appointments or fallen out of their care journey.
2026-09
Videos
Product demos, reviews, and walkthroughs for Luma Health.
How the Luma Health Platform Works to Enhance Your EHR
Luma Health
Frequently Asked Questions
Luma Health utilizes automated, text-first appointment reminders, two-way messaging, and self-scheduling capabilities to effectively engage patients. This comprehensive approach significantly reduces no-show rates and phone volumes, while also efficiently filling cancelled appointments.
Physicians can leverage Luma Health for automated appointment reminders, secure two-way messaging, broadcast messaging for population-level outreach, and digital intake forms. The platform also incorporates AI-enabled tools like Navigator and LumaBot to assist patients with inquiries and scheduling.
Yes, Luma Health is designed to be fully HIPAA-compliant, ensuring that all patient data and communications are secure and protected. It adheres to strict privacy and security standards for handling sensitive healthcare information.
Luma Health's pricing is customized and not publicly disclosed, as it depends on factors such as practice size, patient volume, and specific features required. While some sources suggest a possible starting price around $250/month per user, practices need to contact Luma Health directly for a personalized quote.
Some physicians have noted limitations in customizing highly specific or unique clinical workflows to fit perfectly within the platform's messaging processes. Additionally, certain settings and customization options can initially seem complex to navigate.
Yes, several alternatives provide similar patient engagement features, including Artera, Solutionreach, Phreesia, Weave, and NexHealth. These platforms often offer varying strengths in areas like secure messaging, scheduling, and digital intake forms.
Luma Health supports patient compliance through automated reminders for appointments and follow-ups, as well as proactive recall campaigns for inactive patients. Its two-way messaging capabilities enable easy communication, helping patients stay on track with their treatment plans and addressing care gaps.
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| Last Verified: 2026-04-21 | First Added: 2026-04-21
Investors who backed Luma Health
Funded through the company that built this tool.
Cisco Ventures Healthcare
Corporate VC
T3
Digital Health
Health IT / Healthcare Software
Mayo Clinic Ventures
Corporate VC
T3
AI/ML in Healthcare
Biotech
Maverick Ventures
VC
T3
AI/ML in Healthcare
Care Delivery / Tech-Enabled Services
January Ventures
VC
T3
AI/ML in Healthcare
Care Delivery / Tech-Enabled Services
Floodgate
VC
T3
AI/ML in Healthcare
Care Delivery / Tech-Enabled Services