Connect America RPM
Contact for pricing
Regulatory Status Disclosed
Overview
Connect America RPM is a remote patient monitoring solution designed for healthcare providers to manage patients with chronic conditions in their homes. The platform integrates remote monitoring services, an AI virtual health assistant, and clinical insights and analytics.
- What it does: Connect America RPM facilitates the collection and analysis of patient biometric data, such as blood pressure, weight, pulse oximetry, and blood glucose, using internet-connected devices. An AI-enabled virtual health assistant, named Esper, engages with patients via SMS for onboarding, adherence support, and answering common questions. The system provides clinical insights and analytics to help identify at-risk patients and supports population health management through customizable thresholds.
- Who it is for: This tool is intended for physician groups, hospitals and health systems, accountable care organizations (ACOs), and home care and hospice organizations. It is particularly relevant for specialties managing chronic conditions like hypertension, diabetes, and obesity.
- How it fits a clinical or practice workflow: Connect America RPM aims to integrate with existing EHR systems to automatically update patient biometric data, streamlining workflows. The platform handles device logistics, patient onboarding, and provides billing assistance, allowing clinical staff to focus on patient care. The AI assistant reduces administrative burden by automating patient outreach and engagement.
- Notable capabilities: Key features include an AI virtual health assistant for patient engagement and adherence, population health management with real-time intervention alerts, and EHR integration for seamless data flow. The system utilizes cellular-connected devices that are pre-configured for ease of use by patients.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- End-to-end RPM solution
- AI Virtual Health Assistant for patient outreach and engagement
- Clinical Insights and Analytics
- EHR Integration
- Population Health Management engine
- Internet-connected smart devices (blood pressure cuffs, weight scales, pulse oximeters, blood glucose monitors)
- Full-service clinical monitoring
- Billing assistance and claim generation
- Patient onboarding and enrollment
- White-glove service
Use Cases
- Remote management of chronic conditions (hypertension, obesity, diabetes)
- Improving patient adherence and engagement
- Reducing hospitalizations
- Facilitating earlier clinical interventions
- Maximizing reimbursement for practices
- Scaling RPM programs faster
What Physicians Need to Know
Patient Portal Integration
Connect America's RPM solution integrates directly with Electronic Health Records (EHR) to send automatic biometric updates, streamlining workflows and providing seamless access to patient data within existing systems.
Appointment Scheduling AI
Connect America utilizes an AI virtual health assistant, Esper, which handles patient outreach and engagement, including streamlining incoming phone calls, scheduling, and inquiries.
Symptom Checker Accuracy
While the platform focuses on remote monitoring of vital signs and chronic conditions, its AI virtual assistant, Ava, responds to patient questions with salient videos and escalation options as necessary, rather than functioning as a diagnostic symptom checker.
Multi-Language Patient Support
Connect America's 24/7 response center offers multi-lingual support, with specialists speaking Spanish and access to over 140 foreign languages via an interpreter service.
Health Literacy Adaptation
The RPM solution aims to improve patient engagement and adherence through patient education and ongoing dialogue, helping patients understand their conditions and make lifestyle modifications. Devices are designed to be easy to use with no configuration required, and an AI virtual assistant guides patients through onboarding and provides support.
Chronic Disease Management
Connect America's RPM is specifically designed for managing chronic conditions such as hypertension, obesity, and diabetes, providing continuous monitoring of vital signs and health metrics. The platform enables early detection of deterioration and timely interventions.
Medication Adherence Features
The AI virtual health assistant, Esper, supports medication adherence and compliance through patient outreach and engagement. The system also supports medication titration under appropriate clinical oversight.
Patient Education Content
Connect America's RPM solution includes patient education and outreach to keep patients informed and on track for better health outcomes. The AI assistant, Ava, provides onboarding videos and responds to questions with salient videos. This content helps patients gain knowledge about symptoms, triggers, and lifestyle factors affecting their condition.
Accessibility Compliance
Connect America's RPM devices are designed for ease of use, requiring no configuration, Bluetooth, or complicated apps, making them accessible for various demographics. The company also provides white-glove service for patient onboarding and enrollment.
Physician Tip
Leverage the AI virtual health assistant (Esper/Ava) for automated patient outreach, education, and adherence reminders to reduce administrative burden and scale your RPM program. Utilize the EHR integration for seamless data flow and to inform clinical decision-making and early interventions. Focus on the continuous monitoring capabilities to proactively manage chronic conditions and identify negative trends for timely action. Emphasize the ease of use of the devices to patients, as this can significantly improve adherence and engagement, especially for those less tech-savvy. Utilize the provided patient education content to empower patients in self-management and foster better health literacy.
Connect America's RPM solution offers direct integration with Electronic Health Record (EHR) systems to ensure patient biometric data automatically updates within existing clinical workflows. This seamless integration supports efficient data review, intervention, and billing.
Details
| Category | Patient Engagement & Education, Telehealth & Virtual Care, Wearables & Remote Monitoring (RPM) |
| Pricing | Contact for pricing |
| Deployment | Cloud-based |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status | Not specified AI-estimated |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Geriatrics, Internal Medicine |
What the Web Says
Connect America RPM (Remote Patient Monitoring) appears to be a comprehensive solution aimed at improving patient outcomes and reducing hospital readmissions. Reviews highlight its ease of use for both patients and clinicians, integration capabilities, and the breadth of conditions it can monitor. However, specific detailed reviews from independent tech reviewers or direct physician forums are not widely available in public search results.
Overall: MixedStrengths
- Comprehensive monitoring for various conditions (e.g., hypertension, diabetes, CHF)
- User-friendly interface for patients and clinicians
- Integration with existing EHR/EMR systems
- Focus on improving patient engagement and adherence
- Aims to reduce hospital readmissions and improve outcomes
- Dedicated support and training for implementation
Limitations
- Limited independent, in-depth reviews from physicians or healthcare IT professionals readily available online
- Specific pricing details are not publicly disclosed, requiring direct contact
- Potential learning curve for some elderly patients despite ease-of-use claims
- Reliance on patient compliance for data accuracy
- Specific details on data security protocols not always highlighted in marketing materials
- Lack of detailed comparisons with direct competitors in easily accessible reviews
Based on reviews from: Connect America official website, Healthcare IT News (general articles mentioning RPM trends), Medical Economics (general articles on RPM benefits), G2 (general RPM category, but limited direct Connect America RPM reviews), Capterra (general RPM category, but limited direct Connect America RPM reviews), Reddit (general discussions on RPM, but not specific to Connect America RPM)
Last updated: 2026-09-13
Ratings & Reviews
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Press & Coverage
Connect America
Connect America Launches CareCompassu2122, Expanding PERS Support Beyond Emergencies
Connect America launched CareCompassu2122, an extension of its personal emergency response systems (PERS) that integrates real-time nurse triage with emergency response and clinical guidance into a single access point. This aims to provide more holistic care by combining emergency support with proactive health management.
2026-08
Connect America
Closing Gaps in Care with Remote Patient Monitoring
This article highlights the importance of Remote Patient Monitoring (RPM) in bridging care gaps and preventing hospital visits, featuring insights from Tina Null, Chief Clinical Officer of Connect America's RPM business line. RPM enables two-way communication between patients and clinicians, facilitating early intervention and reducing healthcare costs.
2024-01
Connect America
Connect America Partners with Idaho Health Data Exchange to Deliver Telehealth Solutions to Patients Statewide
Connect America partnered with the Idaho Health Data Exchange (IHDE) to integrate its RPM platform, aiming to increase remote access to healthcare services and improve patient outcomes, especially in rural areas. The partnership facilitates public health mitigation strategies and offers a safer option for healthcare delivery.
2020-12
Connect America
Connect America Named Best Company by Today's Caregiver Magazine
Connect America received the Caregiver Friendlyu00ae Award in the 'Best Company' category from Today's Caregiver magazine for its comprehensive telehealth, remote patient monitoring (RPM), and personal emergency response systems (PERS). Their RPM solution, powered by ConnectVitals Insights Engineu2122, helps caregivers manage patient health and safety.
2020-11
Medium
Health Tech: Richard Brooks On How Connect America's Technology Can Make An Important Impact On Our Overall Wellness
Richard Brooks discusses how Connect America's RPM and PERS technology can impact overall wellness by providing insights into in-home care, promoting health equity, and addressing social determinants of health. The technology enables early intervention and shifts patient preferences towards at-home care.
2022-08
Physician Ai Tools
Connect America RPM
This article from Physician Ai Tools briefly discusses Connect America RPM, noting its relevance to the Journal of Medical Internet Research.
2026-06
TechTarget
ID Health Information Exchange Data Migration Set to Boost Interoperability
This article mentions Connect America's partnership with the Idaho Health Data Exchange (IHDE) and how the integration of Connect America's RPM platform will facilitate public health mitigation strategies and provide safer healthcare options.
2021-07
Videos
Product demos, reviews, and walkthroughs for Connect America RPM.
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Frequently Asked Questions
Connect America RPM (Remote Patient Monitoring) is a system designed to help manage patients with chronic conditions from a distance. It uses connected devices to collect patient data, which can then be analyzed to provide insights into their health. While the core RPM functionality focuses on data collection and alerts, AI could potentially be integrated for more advanced predictive analytics or personalized care recommendations, though the extent of AI integration would depend on the specific Connect America RPM solution and its features.
Connect America RPM, like all healthcare technology, is obligated to adhere to HIPAA regulations to protect patient health information. This includes secure data transmission, storage, and access protocols. If AI components are used, they must also be designed and implemented in a way that safeguards patient privacy, ensuring that data used for AI training or analysis is de-identified or handled with appropriate consent and security measures.
Several other companies offer RPM solutions, some of which may have more advanced AI capabilities for predictive analytics, risk stratification, or personalized interventions. Examples include solutions from companies specializing in AI-driven health platforms or those that integrate with existing EHR systems to leverage broader datasets for AI analysis. Physicians should research specific vendors to compare their AI offerings and how they align with their practice's needs.
The pricing structure for Connect America RPM can vary depending on the specific services, devices, and features included. It often involves a per-patient per-month fee, and there might be different tiers or packages. If AI features are offered, they could be included in higher-tier plans or as add-on services, potentially impacting the overall cost. It's best to contact Connect America directly for detailed pricing information.
While Connect America RPM can provide valuable data, potential limitations might include the need for consistent patient engagement, potential technical issues with devices, and the scope of its AI capabilities. The accuracy and clinical utility of any AI-driven insights would depend on the quality and quantity of data collected, the sophistication of the AI algorithms, and how well those insights are integrated into clinical workflows. Physicians should understand the validation and evidence supporting any AI claims.
Integration with existing EHR systems is a critical consideration for any RPM solution. Connect America RPM may offer various levels of integration, from basic data export to more seamless bidirectional data flow. The extent of integration, especially for AI-generated insights, would depend on the specific EHR system, the Connect America RPM platform's capabilities, and any available APIs or integration partnerships.
Any AI system in healthcare can generate false positives or irrelevant alerts, and it's crucial to understand how Connect America RPM addresses this. The system likely has built-in thresholds and algorithms to minimize such occurrences. However, the physician's role remains paramount in validating any AI-generated alerts or insights, using their clinical judgment and patient context to make informed decisions.
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| Last Verified: 2026-06-11 | First Added: 2026-06-11