Heidi Health
Overview
Heidi Health is an AI-powered clinical documentation platform that leverages ambient listening to capture patient encounters in real-time and generate structured clinical notes. Initially built for the Australian healthcare market, it has expanded globally to serve clinicians in the United States and United Kingdom, supporting over 110 languages across 116 countries. Beyond ambient scribing, Heidi Health has evolved into a comprehensive clinical AI platform, incorporating features like Heidi Evidence for clinical decision support with citation-backed information, Heidi Comms for AI-powered patient communications (calls, bookings, reminders, follow-ups), EHR push-to-chart integrations (athenahealth, Epic, eClinicalWorks), and AI-assisted coding. The platform aims to reduce administrative burden, improve documentation accuracy, enhance clinical decision-making, and allow clinicians to focus more on patient care. It supports various clinical settings, from solo practices to large hospital networks, and offers a wearable microphone (Heidi Remote) for offline, on-device encryption documentation.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- Ambient Encounter Capture (110+ languages)
- Structured Clinical Notes Generation
- Heidi Evidence (Clinical Decision Support with citations)
- Heidi Comms (AI-powered Patient Communications)
- EHR Push-to-Chart Integrations (athenahealth, Epic, eClinicalWorks)
- AI-assisted Coding
- Customizable Note Structures
- Task Management
- AI-assisted Billing Guidance and Payer Intelligence
- Heidi Remote (wearable mic for offline documentation)
Use Cases
- Reduce clinician documentation burden
- Improve accuracy and efficiency of medical records
- Enhance clinical decision making with evidence-based support
- Streamline patient communications and follow-ups
- Support multilingual patient populations
- Reduce clinician burnout and increase patient-facing time
What Physicians Need to Know
Leverage Heidi Evidence for quick, citation-backed answers to clinical questions directly within your workflow, especially for complex cases or when refreshing guidelines. Utilize 'Ask Heidi' for medication interaction checks and contraindications to enhance prescribing safety. Remember that Heidi's outputs are drafts; always apply your professional judgment and review generated content before finalizing. Customize templates and use the 'Source Control' feature in Heidi Evidence to tailor the tool to your specific practice needs and preferred evidence sources. Take advantage of the robust EHR integrations and task automation to minimize administrative burden and maximize time with patients.
Heidi Health offers broad EHR integration with systems like Epic, Oracle Cerner, athenahealth, and eClinicalWorks, supporting structured writeback and push-to-chart functionality. It also integrates with various practice management platforms such as Best Practice, Gentu, Halaxy, Semble, and Biocanic. The platform is accessible across multiple devices and via a Chrome extension, ensuring flexibility within diverse clinical environments. While designed to deliver standalone value, its integrations are key for eliminating duplicated data and improving communication across departments.
Details
| Category | Clinical Decision Support & Reference, Documentation & Scribing |
| Pricing |
Freemium with paid tiers
|
| Deployment | Cloud-based, with optional wearable hardware for on-device encryption and offline use. |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Unknown AI-estimated |
| FDA Status |
Unknown AI-estimated Heidi Health, like most AI scribes, is not regulated by the US Food and Drug Administration (FDA) as it does not offer medical advice. |
| Integrations | |
| EHR | Not specified |
| Specialties | Family Medicine, Hospital Medicine, Internal Medicine |
What the Web Says
Heidi Health is an AI medical scribe and care partner that aims to reduce documentation time for healthcare professionals. It offers features like ambient scribing, clinical decision support (Heidi Evidence), and AI-powered patient communications (Heidi Comms). While many clinicians find it a game-changer for straightforward outpatient documentation, there are increasing concerns about reliability, particularly with lost recordings and dropped sessions, and its rising price point.
Overall: MixedStrengths
- Reduces documentation time significantly, allowing more focus on patient care.
- Offers strong template customization, allowing clinicians to tailor notes to their specific workflows and specialties.
- Provides broad multilingual support, handling over 110 languages and auto-detecting them during consultations.
- User-friendly interface with a minimal learning curve, making it easy to start using.
- Free version is genuinely useful for evaluation and basic note-taking.
- Includes additional features like Heidi Evidence for clinical decision support and Heidi Comms for patient communication.
Limitations
- Increasing reports of reliability issues, including lost recordings and dropped patient sessions.
- Higher pricing in 2026, with the Clinician plan at $150/month, making it less competitively priced than some alternatives.
- Less suitable for complex patient visits or workflows requiring deep customization beyond note structure.
- EHR write-back functionality is often gated behind more expensive enterprise plans, not available on the standard Clinician plan for US practices.
- Some users report issues with transcription accuracy, especially with medication names or in nuanced psychotherapy sessions.
- Concerns about data privacy and the potential for de-identified data to be used for training commercial AI models.
Based on reviews from: Vero, DeepCura, G2, Reddit, FeaturedCustomers, Capterra, Heidi Health, Mentalyc, YouTube, Trustpilot, Commure
Last updated: 2026-07-18
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Product demos, reviews, and walkthroughs for Heidi Health.
Heidi Health top 5 tips
eGPlearning
Heidi Guides: How to Navigate Linked Patient Sessions
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Heidi Guides: How to Use Heidi for Follow Up Visits
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Heidi Unlocked 2026: Dr Tom Kelly Keynote - Beyond the AI Scribe to an AI Care Partner
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How I Use Heidi AI to Save Time as a GI Doctor
Doc Schmidt
Heidi Features - Form Filling: Auto-Complete PDF Forms
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