UpDoc Inc.
Overview
UpDoc is an FDA-cleared, enterprise-ready agentic clinical AI platform designed to enable clinicians to deploy AI agents integrated with EHRs and other workflows for care-related tasks. It focuses on closing the loop between patient visits, providing continuous, evidence-based clinical intervention, particularly for chronic disease management.
The platform is built for enterprise health systems, integrating with existing EHR environments and clinical workflows while adhering to compliance requirements. It aims to empower providers to deliver high-touch, personalized care without being limited by traditional constraints like appointment wait times or clinic capacity.
For patients, UpDoc delivers personalized guidance and timely clinical intervention, addressing the critical period between appointments where chronic conditions often progress. For payers, it promises earlier intervention, higher adherence, and durable outcomes at a reduced cost compared to traditional care models.
UpDoc’s approach is physician-governed, ensuring that every clinical action falls within the patient’s prescribed treatment plan, with clear accountability. The AI implements interventions based on physician orders, making accountability traceable.
Reviewed by Pouyan Golshani, MD — Interventional Radiologist
Key Features
- FDA-cleared agentic clinical AI
- EHR and workflow integration
- Continuous, evidence-based clinical intervention
- Physician-governed AI actions
- Structured health information gathering
- Coordination with care teams
- Personalized patient guidance
- Chronic disease management
- Patient-facing LLM
Use Cases
- Managing chronic diseases between visits
- Delivering personalized patient interventions
- Gathering structured patient health data
- Coordinating care team activities
- Improving medication adherence
- Reducing avoidable hospitalizations
What Physicians Need to Know
UpDoc is designed to extend your clinical reach for chronic disease management, particularly for conditions like Type 2 diabetes. The AI agents can manage medication adjustments (e.g., insulin titration), facilitate lab orders, and coordinate with care teams within parameters you define. This can help proactively manage patients between visits, potentially reducing administrative burden and allowing you to focus on complex decision-making. Remember that while the AI provides patient-facing conversational support, the clinical decisions operate within your set limits, and the system is intended to complement, not replace, physician oversight.
UpDoc is built for seamless integration with Electronic Health Record (EHR) systems. It also integrates with remote patient monitoring devices. The company collaborates with major technology providers like Microsoft (leveraging GPT-4 through Azure Open AI Service) and Google Cloud (leveraging MedLM and fine-tuned models through Vertex AI) for its AI infrastructure. UpDoc also utilizes Jotform for data collection and workflows, and Stripe for payment processing, indicating a robust and flexible underlying technical architecture.
Details
| Category | Clinical Decision Support & Reference, Endocrinology & Metabolic AI, Patient Engagement & Education |
| Pricing |
Tiered subscription
|
| Deployment | SaaS, EHR and workflow integrated. |
| Mobile App | Yes, available for iOS. |
| Languages | English, Spanish, German, French, Italian, Dutch, Arabic, Mandarin, Hindi, Japanese. |
| Target Size | Enterprise, SMB, Medical Practice, Hospital & Health Care. |
| Compliance | |
| BAA Available | Unknown AI-estimated |
| HIPAA Compliant | Yes AI-estimated |
| FDA Status |
Cleared AI-estimated UpDoc received FDA clearance on December 23, 2025 (K253281) for its type 2 diabetes management software. This is the first FDA clearance for a patient-facing large language model (LLM) as a Software as a Medical Device (SaMD). The cleared product, UpDoc V1.0, is a prescription software medical device intended to support insulin management for adults with type 2 diabetes. Patients interact with the system through voice or text to receive insulin titration guidance within a defined clinical indication. The device was cleared using a drug-dose-calculator predicate. |
| SOC 2 | Yes AI-estimated |
| GDPR | Yes AI-estimated |
| Integrations | |
| EHR | Unknown |
| Specialties | Cardiology, Endocrinology, Nephrology, Primary Care |
Social Proof
| Customers | Over 300,000 Australians have connected with a Partner Practitioner. |
| Notable | Cleveland ClinicAllegheny Health Network (AHN)UCSF Health. |
What the Web Says
UpDoc Inc. (updoc.com) generally receives mixed reviews. Many users praise its convenience, speed, and accessibility for telehealth services like obtaining medical certificates, prescriptions, and referrals from home. However, a significant number of users express frustration with billing clarity, subscription management, and unresponsive customer support. Some physicians also have negative opinions, citing concerns about low pay for doctors and the company's business practices.
Overall: MixedStrengths
- Convenient and accessible telehealth services from home.
- Quick access to medical certificates, prescriptions, and referrals.
- Fast callback times and efficient service delivery from practitioners.
- User-friendly interface and streamlined process.
- Ability to avoid waiting rooms and travel to a doctor's office.
- Doctors are often described as professional, empathetic, and knowledgeable.
Limitations
- Lack of clarity in billing and issues with subscription management.
- Difficulties with customer support responsiveness and inability to reach a human directly.
- Reports of unexpected charges and difficulty canceling subscriptions.
- Concerns from physicians about low compensation and predatory business practices.
- Potential for delays in receiving prescriptions or certificates.
- Contracts automatically renewing without an 'out' and inability to buy out contracts.
Based on reviews from: ProductReview.com.au, App Store, MediCompare, Reddit, Trustpilot, Capterra, G2, PR Newswire
Last updated: 2026-08-26
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