About UpDoc
UpDoc is a physician-led, AI-enabled clinical AI company that is pioneering a new care delivery paradigm focused on Remote Patient Intervention (RPI). Their platform combines automated agentic AI with clinician oversight to deliver proactive, evidence-based care at scale, particularly for chronic disease management. UpDoc’s system is designed to extend the reach of physicians by enabling continuous, high-touch care between scheduled visits, which traditionally has been a significant gap in chronic disease management.
For physicians, UpDoc’s platform integrates seamlessly into existing EHR workflows and allows for the deployment of FDA-cleared AI agents to perform clinical actions autonomously on their behalf, within physician-approved parameters. This includes tasks such as adjusting medications (e.g., insulin titration for Type 2 diabetes), facilitating lab orders, and coordinating with care teams, with all interventions documented in the EHR. The goal is to empower providers to deliver personalized care for every patient without being limited by appointment wait times or administrative burdens, ultimately aiming to improve patient outcomes, reduce healthcare costs, and alleviate clinician burnout.
Focus Areas
Business Intelligence
| Technology | Cloud-native, proprietary clinical intelligence platform, large language models (LLMs) optimized for clinical accuracy and patient engagement, Microsoft Azure, Google Cloud's MedLM and Vertex AI |
What Physicians Need to Know
UpDoc's platform is designed to amplify physician impact by extending clinical reach and providing continuous, high-touch care between visits, without increasing administrative burden. It empowers physicians to deliver proactive, personalized care at scale, focusing on high-value clinical decision-making. The system is physician-governed, ensuring every clinical action aligns with the patient's treatment plan and maintains accountability.
UpDoc is built for enterprise health systems and integrates directly with Electronic Health Record (EHR) systems and remote patient monitoring devices. They collaborate with major technology providers like Microsoft (leveraging GPT-4 through Azure OpenAI Service) and Google Cloud (leveraging MedLM and fine-tuned models through Vertex AI).
What the Web Says
UpDoc (updoc.ai) is a telehealth platform that connects users with Australian Health Practitioners for services like medical certificates, prescriptions, and referrals. It has also received FDA clearance for a patient-facing AI application for diabetes management. Reviews are mixed, with many praising its convenience and efficiency, while others express significant frustration with billing, subscription management, and customer support.
Overall: MixedStrengths
- Convenience and accessibility for telehealth services from home.
- Quick and efficient medical responses and service delivery.
- User-friendly platform and application.
- Professional and empathetic practitioners.
- Ability to obtain medical certificates and scripts quickly.
- FDA clearance for an AI-powered diabetes management app.
Limitations
- Issues with billing clarity, unexpected subscription enrollments, and difficulty canceling subscriptions.
- Difficulties reaching responsive human customer support, often receiving automated or delayed responses.
- Reports of unauthorized charges and refusal to issue refunds.
- Concerns about the legitimacy and predatory practices from healthcare professionals on Reddit.
- Experiences of long wait times for consultations or scripts that never arrived.
- Unreliable service, increasing costs, and shady cancellation fees for the Updox software (distinct from UpDoc.ai).
Based on reviews from: ProductReview.com.au, Reddit, Apple App Store, Updoc: Online Doctor & Telehealth Consultations Australia (updoc.com.au), Capterra, G2, Trustpilot, MarketScale, 7wire Ventures, Fierce Healthcare
Last updated: 2026-09-28
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