About UpDoc
UpDoc is a physician-led, AI-enabled clinical AI company that is pioneering a new care delivery paradigm focused on Remote Patient Intervention (RPI). Their platform combines automated agentic AI with clinician oversight to deliver proactive, evidence-based care at scale, particularly for chronic disease management. UpDoc’s system is designed to extend the reach of physicians by enabling continuous, high-touch care between scheduled visits, which traditionally has been a significant gap in chronic disease management.
For physicians, UpDoc’s platform integrates seamlessly into existing EHR workflows and allows for the deployment of FDA-cleared AI agents to perform clinical actions autonomously on their behalf, within physician-approved parameters. This includes tasks such as adjusting medications (e.g., insulin titration for Type 2 diabetes), facilitating lab orders, and coordinating with care teams, with all interventions documented in the EHR. The goal is to empower providers to deliver personalized care for every patient without being limited by appointment wait times or administrative burdens, ultimately aiming to improve patient outcomes, reduce healthcare costs, and alleviate clinician burnout.
Focus Areas
Business Intelligence
| Key Investors | Polaris Partners, Oxeon Partners, Eli Lilly and Company, Mayo Clinic, American Diabetes Association, Cathay Innovation, Pear VC, Section 32, S32 |
| Partnerships | American Diabetes Association, Microsoft, Google Cloud, UCSF Health, Stanford Medicine, Cleveland Clinic, Allegheny Health Network, Santa Clara County Independent Physician Association (SCCIPA) |
| Technology | Cloud-native, proprietary clinical intelligence platform, large language models (LLMs) optimized for clinical accuracy and patient engagement, Microsoft Azure, Google Cloud's MedLM and Vertex AI |
| FDA Clearances | 1 cleared products (estimated) |
What Physicians Need to Know
UpDoc's platform is designed to amplify physician impact by extending clinical reach and providing continuous, high-touch care between visits, without increasing administrative burden. It empowers physicians to deliver proactive, personalized care at scale, focusing on high-value clinical decision-making. The system is physician-governed, ensuring every clinical action aligns with the patient's treatment plan and maintains accountability.
UpDoc is built for enterprise health systems and integrates directly with Electronic Health Record (EHR) systems and remote patient monitoring devices. They collaborate with major technology providers like Microsoft (leveraging GPT-4 through Azure OpenAI Service) and Google Cloud (leveraging MedLM and fine-tuned models through Vertex AI).
What the Web Says
UpDoc (updoc.ai) is an AI-driven Remote Patient Intervention (RPI) platform designed to transform chronic disease management. It aims to provide continuous, personalized care between traditional medical appointments, integrating with EHR systems to deliver proactive, evidence-based interventions. While many users praise its speed, convenience, and ease of use for obtaining medical certificates and prescriptions, there are significant concerns regarding its billing practices, customer service, and transparency.
Overall: MixedStrengths
- Quick, easy, and efficient for obtaining medical certificates and prescriptions.
- Convenient for those in rural areas or with busy schedules.
- User-friendly platform and app.
- Doctors are often described as friendly, professional, and thorough.
- Integrates with electronic health records (EHR) systems.
- Offers continuous patient support and timely interventions.
Limitations
- Recurring complaints of unauthorized subscription enrollments and hidden fees.
- Non-responsive or difficult-to-contact customer service.
- Long wait times for phone consultations.
- Lack of transparency in billing and doctor compensation.
- Some users report issues with receiving prescriptions or refunds.
- Concerns from healthcare professionals about predatory practices and devaluing the profession.
Based on reviews from: G2, Reddit, Trustpilot, ProductReview.com.au, Capterra, MedTech Dive
Last updated: 2026-06-28
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